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Solutions Engineer

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Genesys

26d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Galway
  • Quick Apply

AI generated summary

  • You need a relevant degree, tech-savvy, strong problem-solving and communication skills, experience in Cloud/CCaaS, and a passion for customer solutions. Travel up to 20% required.
  • You will deliver tailored product demos, guide clients through trials, collaborate on POCs, create vision clips, partner with sales for customer needs, and resolve technical inquiries.

Requirements

  • A Bachelor's degree or equivalent experience in technical sales, solution engineering, or a related field—experience in the tech or software industry is a big plus!
  • Technical savvy with an understanding of software architecture, cloud computing, and enterprise applications.
  • Proven ability to craft and articulate compelling value propositions that resonate with diverse stakeholders.
  • Strong problem-solving skills and creativity to adapt solutions to dynamic customer requirements.
  • Excellent communication and interpersonal skills with a knack for collaboration across teams and cultures.
  • Prior experience with Cloud or CCaaS (Contact Center as a Service) companies is highly desirable.
  • Self-motivated and proactive—you’re someone who takes ownership and thrives independently or as part of a team.
  • A deep passion for understanding customer needs and delivering technical solutions that make an impact.
  • A willingness to travel up to 20% to connect with customers and teams.

Responsibilities

  • Wow potential and existing customers by delivering tailored, impactful product demonstrations that solve real business challenges.
  • Guide clients through solution trials with hands-on expertise, resolving technical challenges and optimizing trial setups to showcase the solution's full potential.
  • Collaborate with field solution consultants to design and implement POC environments that bring our solutions to life in real-world scenarios.
  • Develop engaging and clear vision clips to demonstrate product capabilities, helping customers visualize the transformative benefits of our solutions.
  • Partner with sales teams to deeply understand customer needs and provide technical expertise on product functionality, integration, and architecture.
  • Be the go-to technical resource, resolving inquiries, addressing concerns, and helping customers navigate complex solutions with confidence.

FAQs

What is the role of a Solutions Engineer at Genesys?

The Solutions Engineer at Genesys is responsible for showcasing the value of the company's cutting-edge solutions through tailored product demonstrations, trial support, proofs of concept, and vision clip creation, while also collaborating closely with sales teams to understand customer needs.

What qualifications are required for the Solutions Engineer position?

Candidates should have a Bachelor's degree or equivalent experience in technical sales, solution engineering, or a related field. Experience in the tech or software industry, understanding of software architecture, cloud computing, and enterprise applications, as well as strong communication skills are also essential.

Is prior experience with Cloud or CCaaS companies necessary for this role?

While not mandatory, prior experience with Cloud or CCaaS (Contact Center as a Service) companies is highly desirable for the Solutions Engineer position.

What kind of technical skills should a Solutions Engineer possess?

A Solutions Engineer should be technically savvy with an understanding of software architecture, cloud computing, and enterprise applications, alongside strong problem-solving skills to adapt solutions to dynamic customer requirements.

Will travel be required for the Solutions Engineer position?

Yes, a willingness to travel up to 20% is expected to connect with customers and teams.

How does Genesys promote diversity and inclusion in the workplace?

Genesys is committed to being an equal opportunity employer and evaluates qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

What benefits and perks does Genesys offer its employees?

Genesys offers great benefits and perks similar to larger tech companies, along with the opportunity for employees to take ownership of their work and have a significant impact on the company.

What is the mission of Genesys?

Genesys aims to redefine customer experiences through innovation, empowering organizations to deliver empathetic and personalized experiences at scale via its AI-powered Experience Orchestration platform.

How can I apply for the Solutions Engineer position?

Interested candidates can apply for the Solutions Engineer position by visiting the Genesys careers page or through a referral link if provided by a Genesys employee.

What should I do if I require reasonable accommodations for the application process?

If you require a reasonable accommodation to complete any part of the application process, you can reach out to HR at HR@genesys.com and provide your details and specific accommodation requests.

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Genesys

Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.

Technology
Industry
5001-10,000
Employees
1990
Founded Year

Mission & Purpose

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.