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Solutions Engineer, ENT

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T-Mobile

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • IT & Cybersecurity
  • Las Vegas
    Remote

AI generated summary

  • You need a high school diploma, STEM degree preferred, 2-4 years in telecom/IT, strong communication skills, technical leadership, and strategic direction abilities. Must be 18+ and legally authorized to work.
  • You will support SMB sales by engaging with customers, providing technical insights, conducting trainings, presenting solutions, and ensuring a positive experience throughout the sales process.

Requirements

  • High School Diploma/GED (Required)
  • Bachelor's Degree STEM area of study strongly preferred. (Required)
  • Work Experience:
  • 2-4 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment. (Required)
  • Knowledge, Skills and Abilities:
  • Technical Leadership (Required)
  • Project Management (Preferred)
  • Communication Excellent oral and written communications; strong interpersonal skills. (Required)
  • Sales Experience with Sales Methodologies. (Preferred)
  • Applications Proficiency with business application software. (Required)
  • Strategic Leadership Ability to provide strategic direction in a leadership role. (Required)
  • Technical Presentations Ability to create and deliver technical presentations. (Required)
  • Licenses and Certifications: At least 18 years of age
  • Legally authorized to work in the United States

Responsibilities

  • Pre-Sales Activities:*Aligns to support an SMB sales team in-market.*Participate in customer meetings, primarily face to face.*Facilitate coverage analysis and review with customers.*Discuss and assist with processing In-Building coverage reqiests.*Uncover opportunities and recommend solutions*Understanding nuances and drivers*Design and architect services and solutions*Close technical hurdles*Prepare and present technical customer presentations*Present product roadmaps*Present network build-out plans.*Demonstrate wireless devices and solutions to customers. *Provide RFP technical input*Strategize with Sales team to improve Regional/National sales*Participate in account reviews with customers*Own customer technical relationships*Supports customer pilots.
  • Technical Focus:*Maintaining technical knowledge by attend training in assigned areas*Maintaining adequate level of industry expertise*Pursue industry certification appropriate to role*T-Mobile wireless network and related key technologies*Wireless handsets, mobile hotspots, tablets, and key wireless devices*Wireless-related Value-Added Solutions*High-level understanding of T-Mobile Global Wireline Solutions network, products, and technologies.
  • Post-Sales Activities:*Ensure a positive customer experience*Assist w/ high-level support and troubleshooting*Open tickets and engage appropriate support resources*Train Sales on technical topics, product updates, Tech Talks*Customer Trainings*Product/Network/Marketing road-show webinars

FAQs

What is the primary role of a Solutions Engineer, ENT at T-Mobile?

The primary role of a Solutions Engineer, ENT is to support Business Sales by reviewing customer opportunities, consulting on technical aspects of T-Mobile products and services, and maintaining industry expertise to effectively assist the sales team and customers.

What key responsibilities does the Solutions Engineer, ENT have during the pre-sales activities?

During pre-sales activities, the Solutions Engineer, ENT is responsible for participating in customer meetings, facilitating coverage analysis, uncovering opportunities, designing solutions, preparing technical presentations, and strategizing with the sales team to improve sales.

What qualifications are required for this position?

A High School Diploma/GED is required, and a Bachelor's Degree in a STEM area of study is strongly preferred. Additionally, 2-4 years of experience in telecommunications, IT administration, or network engineering roles is required.

What skills are emphasized for the Solutions Engineer, ENT position?

Key skills emphasized for the position include technical leadership, excellent oral and written communication, project management (preferred), strategic leadership, and the ability to create and deliver technical presentations.

What certifications or training should a Solutions Engineer, ENT pursue?

Solutions Engineers, ENT should pursue and maintain industry certifications appropriate to their role and participate in internal and external training opportunities to keep their technical knowledge and industry expertise current.

How does the Solutions Engineer, ENT support post-sales activities?

The Solutions Engineer, ENT ensures a positive customer experience by assisting with high-level support and troubleshooting, opening tickets, engaging support resources, training sales teams on technical topics, and conducting customer training sessions.

What is the significance of understanding T-Mobile’s wireless network and related technologies for this role?

Understanding T-Mobile’s wireless network and related technologies is crucial for the Solutions Engineer, ENT to effectively present solutions, address technical concerns, facilitate coverage analysis, and support customers in their telecommunications needs.

Who does the Solutions Engineer, ENT work closely with in their role?

The Solutions Engineer, ENT works closely with Sales, Marketing, Product, Engineering, Sales Operations, and Care teams to provide feedback, support special projects, and engage in market-level opportunities.

What type of experience is beneficial for this role?

Experience in telecommunications, IT administration, or network engineering with a proven track record of successful solution sales and managing relationships in a matrix environment is beneficial.

What are some of the key technologies a Solutions Engineer, ENT should maintain expert-level knowledge of?

A Solutions Engineer, ENT should maintain expert-level knowledge of wireless handsets, mobile hotspots, tablets, key wireless devices, and wireless-related Value-Added Solutions.

T-Mobile

Be Unstoppable With Us!

Telecommunications
Industry
10,001+
Employees

Mission & Purpose

T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile.