FAQs
What is the primary role of a Solutions Engineer, ENT at T-Mobile?
The primary role of a Solutions Engineer, ENT is to support Business Sales by reviewing customer opportunities, consulting on technical aspects of T-Mobile products and services, and maintaining industry expertise to effectively assist the sales team and customers.
What key responsibilities does the Solutions Engineer, ENT have during the pre-sales activities?
During pre-sales activities, the Solutions Engineer, ENT is responsible for participating in customer meetings, facilitating coverage analysis, uncovering opportunities, designing solutions, preparing technical presentations, and strategizing with the sales team to improve sales.
What qualifications are required for this position?
A High School Diploma/GED is required, and a Bachelor's Degree in a STEM area of study is strongly preferred. Additionally, 2-4 years of experience in telecommunications, IT administration, or network engineering roles is required.
What skills are emphasized for the Solutions Engineer, ENT position?
Key skills emphasized for the position include technical leadership, excellent oral and written communication, project management (preferred), strategic leadership, and the ability to create and deliver technical presentations.
What certifications or training should a Solutions Engineer, ENT pursue?
Solutions Engineers, ENT should pursue and maintain industry certifications appropriate to their role and participate in internal and external training opportunities to keep their technical knowledge and industry expertise current.
How does the Solutions Engineer, ENT support post-sales activities?
The Solutions Engineer, ENT ensures a positive customer experience by assisting with high-level support and troubleshooting, opening tickets, engaging support resources, training sales teams on technical topics, and conducting customer training sessions.
What is the significance of understanding T-Mobile’s wireless network and related technologies for this role?
Understanding T-Mobile’s wireless network and related technologies is crucial for the Solutions Engineer, ENT to effectively present solutions, address technical concerns, facilitate coverage analysis, and support customers in their telecommunications needs.
Who does the Solutions Engineer, ENT work closely with in their role?
The Solutions Engineer, ENT works closely with Sales, Marketing, Product, Engineering, Sales Operations, and Care teams to provide feedback, support special projects, and engage in market-level opportunities.
What type of experience is beneficial for this role?
Experience in telecommunications, IT administration, or network engineering with a proven track record of successful solution sales and managing relationships in a matrix environment is beneficial.
What are some of the key technologies a Solutions Engineer, ENT should maintain expert-level knowledge of?
A Solutions Engineer, ENT should maintain expert-level knowledge of wireless handsets, mobile hotspots, tablets, key wireless devices, and wireless-related Value-Added Solutions.