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SPAR Customer Team Member

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AF Blakemore & Son Ltd

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Peterborough

AI generated summary

  • You should have retail experience, attention to detail, understanding of legislation, ability to contribute ideas, and a keen, enthusiastic approach. Cash handling experience is a plus.
  • You will greet customers, assist with inquiries, process purchases, upsell products, manage stock, maintain store cleanliness, and complete assigned tasks per company policies.

Requirements

  • Previous experience in a similar role and/or industry is preferred
  • Reliably follows instructions and procedures with excellent attention to detail
  • Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence
  • Ability to contribute ideas for delivering exceptional customer service and driving the business forward
  • Experience of using a ‘Challenge 25’ policy desirable
  • Keen and enthusiastic approach to working both in a team and independently
  • Previous cash handling experience is preferred but not essential

Responsibilities

  • Greeting customers in a friendly and welcoming manner.
  • Answering customer inquiries about products and services and assisting customers in finding the items they need.
  • Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
  • Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales at our Welland Road SPAR store.
  • Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
  • Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
  • Adhering to all company policies and procedures and processes.

FAQs

What are the working hours for the SPAR Customer Team Member position?

The position requires a minimum of 17 hours per week over 3 to 4 days, with mainly evening shifts available. Additional hours may be offered when the store needs.

Is previous experience necessary for the role?

While previous experience in a similar role and/or industry is preferred, it is not strictly necessary.

What benefits are included in the SPAR Customer Team Member position?

Benefits include holiday entitlement, maternity and paternity leave pay, excellent training and development opportunities, generous staff discounts, wellbeing support, a company pension scheme, life insurance, and more.

Will I receive training for this job?

Yes, you will receive outstanding training and development to help you develop your skills and capability.

What type of customer service responsibilities will I have?

You will greet customers, assist with inquiries, process purchases, and upsell products to enhance the customer experience.

Is there any support for employees' wellbeing?

Yes, the company offers access to emotional support, counselling, legal, and financial advice as part of their wellbeing support.

How does the company promote inclusivity?

A.F. Blakemore & Son Ltd is a Disability Confident Committed employer, dedicated to creating a fair and inclusive workplace, and offers a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Will I need to work weekends?

The job description does not specifically mention weekend hours, but being flexible with shifts, including weekends, is often required in retail roles.

Is there an option for staff discounts?

Yes, you will receive a generous staff discount in all SPAR stores, excluding alcohol and cigarettes.

How can I access my payslips and rotas?

You will have 24/7 access to your payslips and rotas through the HR/Payroll portal.

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AF Blakemore & Son Ltd

Retail & Consumer Goods
Industry
5001-10,000
Employees

Mission & Purpose

With more than 100 years of heritage and a trading area that spans across England and Wales, A.F. Blakemore & Son Ltd is one of the UK’s most successful family owned companies. The company began life in 1917 as a counter service grocery store, and has grown from these humble beginnings into a company that now employs more than 7,500 people and has a turnover circa £1.1 billion. Food and drink have always been the lifeblood of A.F. Blakemore and the business now entails retail, wholesale distribution, food service, logistics, specialist foods and shop fitting divisions. As one of the largest divisions of SPAR UK, A.F. Blakemore owns 280 SPAR stores and serves more than 1,000 in total across England and Wales. The company is also a member of the Unitas Wholesale group and a significant supplier to the independent grocery sector across the UK. A.F. Blakemore has always been committed to developing a loyal and dedicated workforce that is focused upon excellent customer service and behaving with integrity. The company has always strived to build partnerships with suppliers and trade partners while never underestimating the role that it plays within the communities it serves. Underpinning everything that A.F. Blakemore does is the company’s values statement, the Blakemore Way. This highlights what A.F. Blakemore stands for and the way that the company has always done and will continue to do business.