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Specialist Customer Engagement

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Rio Tinto

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Perth

AI generated summary

  • You need experience managing service contracts, knowledge of utility operations and regulations, strong financial and project management skills, and a business degree. A current ‘C’ Class Manual Driver's License is preferred.
  • You will manage contracts, customer relationships, billing, and performance reviews, oversee meter upgrades, ensure compliance, and drive improvement projects in service delivery.

Requirements

  • To be successfully considered for this role, you will have:
  • Previous experience managing service contracts
  • Knowledge of utility (water and electricity) operations
  • Knowledge of Regulations governing the sale of water and electricity to consumers preferred
  • Strong financial management, credit control, relationship management, business improvement and project management skills
  • Strong focus on workplace culture team cohesion and a proactive can-do attitude
  • Ability to successfully manage competing priorities
  • Business degree qualification preferred
  • Current ‘C’ Class Driver's License (Manual) preferred

Responsibilities

  • Develop and maintain proactive, values-based relationships with the contractor customer service team and all other key relationships
  • Perform contract management activities including monitoring contract performance, undertaking contract negotiations and executing contracts and contract variations
  • Undertake quarterly contractor performance reviews
  • Collaborate effectively across our Utilities team and the wider RTIO group, seeking to drive value and leverage synergies
  • Manage the customer call centre, billing and credit management process and systems to ensure the integrity of Rio Tinto’s billing function
  • Oversee the meter upgrade program
  • Leverage Smart Meter technology opportunities
  • Manage the building and land development application process
  • Deliver on key improvement projects
  • Proactively manage the customer service relationship that provides electricity and water services throughout the Pilbara
  • Monitor, record, and HSE reporting (Health, Safety, and Environment) relating to contractor meter reading personnel
  • Ensure compliance with relevant legislation obligations

FAQs

What qualifications are preferred for the Specialist Customer Engagement role?

A business degree qualification is preferred for this role.

Is previous experience required for this position?

Yes, previous experience managing service contracts is required for the Specialist Customer Engagement role.

Where is this role based?

This role is based at the Operations Centre in Perth, Western Australia.

Does the company provide relocation assistance?

Yes, full relocation is provided to Western Australia from elsewhere in Australia.

Is there an emphasis on diversity and inclusion in the hiring process?

Yes, the company particularly welcomes and encourages applications from Indigenous people of Australia, women, and candidates from diverse backgrounds.

What type of work environment does Rio Tinto offer?

Rio Tinto offers an inclusive environment where safety is the top priority, and all voices and cultures are respected.

What benefits are offered to employees in this role?

Employees receive a competitive salary, comprehensive medical benefits, a share ownership plan, career development assistance, and access to family-friendly health and medical support.

Will there be opportunities for career advancement?

Yes, the role offers career development and education assistance to further technical or leadership ambitions.

What are the working hours for this role?

This role is offered on a 5/2 weekly roster, with flexibility where required.

What kind of projects will the Specialist Customer Engagement be involved in?

The Specialist Customer Engagement will deliver on key improvement projects and manage customer service relationships related to utilities within the Pilbara region.

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Rio Tinto

Manufacturing & Electronics
Industry
10,001+
Employees
1873
Founded Year

Mission & Purpose

We're finding better ways to provide the materials the world needs. Iron ore for steel. Low carbon aluminium for electric cars and smartphones. Copper for wind turbines, electric cars and the pipes that bring water to our home. Borates that help crops grow and titanium for paint.