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Spezialist Collections Service & Support (w/m/d)

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ING

3mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Banking & Finance
  • Quick Apply

AI generated summary

  • You should have a banking or legal background, experience in loan collections, knowledge of enforcement and insolvency law, and strong customer service skills, with proficiency in German and English.
  • You will oversee debt management, handle customer inquiries on account freezes and garnishment, address complaints, and ensure compliance with legal and internal banking regulations.

Requirements

  • Abgeschlossene Bankausbildung, Ausbildung zur*zum Notarfachangestellten, Rechtsanwaltsfachangestellten oder vergleichbare Qualifikation
  • Mehrjährige Berufserfahrung im kaufmännischen Bereich, idealerweise in der Bearbeitung von Baufinanzierungs- und Konsumentenkreditforderungen
  • Fundierte Kenntnisse in der Bearbeitung des Pfändungsprozesses und erste Kenntnisse in der Verwertung von Sicherheiten
  • Know-how in der Bearbeitung von Nachlassvorgängen, Behördenauskünften, Beschwerden sowie Rechtskenntnisse (z.B. Vollstreckungsrecht, Insolvenzrecht) sowie im Umgang mit Banksystemen sowie spezifischen Collections-Systemen
  • Wirtschaftliches Denken gepaart mit Kunden- und Serviceorientierung
  • Teamfähig, kommunikativ und lösungsorientiert
  • Sehr gutes Deutsch und Englisch in Wort und Schrift

Responsibilities

  • Du hast in unserem Forderungsmanagement jederzeit den Überblick und hältst uns in Sachen Pfändungsprozesse administrativ den den Rücken frei.
  • Dazu betreust Du Anfragen unserer Kunden, telefonisch wie schriftlich, zu den Themen Kontosperre, Pfändungsbeträge, Drittschuldnererklärung etc. und gibst Auskunft an rechtliche Vertreter zu allen Prozessschritten.
  • Wenn es um gesetzliche und bankinterne Vorgaben geht, hast Du immer die richtige Antwort parat und weißt, welche bei der Bearbeitung der Pfändung greifen.
  • Dein Daily Business wird bei uns nie langweilig: Beschwerden und Behördenanfragen bearbeiten, SCHUFA-Rückfragen und Nachlassvorgänge prüfen und vollstreckungsvorbereitende Maßnahmen führen. Bei all dem zählen wir auf Deine Expertise und verbindliche Kommunikation.
  • So auch, wenn Du Rückfragen zu abgeschriebenen oder verkauften Forderungsportfolien, zu streitigen Verfahren oder Kundenanfragen zur Umwandlung von Girokonten in P-Konten - und wieder zurück - beantwortest. Die gültigen Policies und Arbeitsanweisungen denkst Du dabei natürlich mit.

FAQs

What is the job title for this position?

The job title is Spezialist Collections Service & Support (w/m/d).

What are the main responsibilities of this role?

The main responsibilities include overseeing the claims management, handling customer inquiries regarding account restrictions and garnishment amounts, ensuring compliance with legal and internal guidelines, managing complaints and agency inquiries, and providing expert communication on various financial matters.

What qualifications are required for this position?

A completed bank apprenticeship, training as a notary's assistant, legal assistant, or a comparable qualification is required, along with several years of experience in the commercial sector, especially in managing construction financing and consumer credit claims.

What knowledge is essential for this role?

Essential knowledge includes a solid understanding of the garnishment process, initial knowledge of collateral enforcement, experience with estate processing, agency inquiries, complaints, and relevant legal knowledge such as enforcement law and insolvency law.

Is proficiency in foreign languages a requirement?

Yes, very good German and English skills in both spoken and written form are required.

What benefits do employees receive?

Employees enjoy benefits such as company pension plans, asset-building benefits, a free Germany ticket, bike leasing, a company restaurant, and individual budgets for personal development and health.

What work model does this position offer?

The position offers a hybrid work model, allowing employees to work both in the office and remotely, subject to company, legal, and regulatory requirements.

Are there any flexible working options available?

Yes, there are individual working time models, sabbaticals, and financial support for caregiving and childcare costs.

Is an application cover letter necessary?

No, a cover letter is optional; a resume is sufficient to apply.

How long is the position contracted for?

The position is temporary until June 30, 2025.

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ING

Empowering people to stay a step ahead in life and in business.

Finance
Industry
10,001+
Employees
1991
Founded Year

Mission & Purpose

ING is a pioneer in digital banking and on the forefront being one of the most innovative banks in the world. As ING we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or to tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realize their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers.