Sr. HR Business Partner - Customer Care & Aftersales (CCA)

General Motors

2mo ago

Job
Full-time
Senior Level
People, HR & Administration
Business, Operations & Strategy
Warren
Quick Apply

AI generated summary

You need 5+ years HR experience, a bachelor's degree, HR systems proficiency (Workday, Workforce360, Cognos), strong analysis, communication skills, and the ability to manage projects independently.
You will guide leaders in HR strategies, drive performance culture, manage talent processes, support employee relations, analyze data trends, and foster a diverse and inclusive work environment.

Requirements

5+ years of HR experience
Bachelors degree required
Proficient in use of HR systems with preferred experience in Workday, Workforce360, and Cognos
Excellent computer skills, including advanced use of Microsoft Office suite
Acting with a sense of urgency
Demonstrated analytical, organizational, and project management aptitude
Strong interpersonal skills in facilitation, partnership and conflict resolution
Managerial courage demonstrated through effective, direct, and respectful communication
Ensure confidentiality of sensitive information is maintained
Proven ability to work independently, take initiative, and work to plan
Excellent written and verbal communication skills

Responsibilities

Collaborate with leaders, HR Communities of Expertise, and other key stakeholders to build engagement, increase output, and attract and retain talent, in alignment with the global business strategy.
Help drive overall HR organizational goals and key results including a strong focus on high performance culture, optimal organizational design, and HR capabilities.
Guide, support, and consult business leaders on organizational optimization and HR transformation efforts.
Act as a trusted advisor to leaders by providing ongoing coaching and guidance.
Create a high touch/personal HR experience for employees and leaders by supporting questions, issues, and overall engagement.
Provide insight and expertise on organization design workforce planning, talent management as well as succession planning.
Collaborate with functional HR partners to execute processes within GM’s global performance & total rewards framework, including compensation planning, performance management, talent assessment, and succession planning.
Partner to fill open positions with best-in-class talent by providing support during interviews and offer process in conjunction with Global Talent Acquisition (GTA) team.
Support shaping a strong performance management culture by coaching, counselling, and guiding people leaders on performance concerns and supporting conversations with employees.
Effectively respond to employee relation issues and partner with the Policy & Investigation Centre of Expertise (COE) to resolve complex employee relations issues and conduct investigations.
Coordinate and facilitate effective communication cadences with People Leaders to ensure excellence in executing all HR processes and initiatives.
Leverage data analytics to analyze internal and external trends and key metrics. Share insights with business leadership to influence impactful change.
Identify training needs for business units and individual leadership coaching needs; partner with leaders to enable robust career development discussions.
Facilitate corporate training (including local HR Learning Events, Demystify HRM, Conducting Career Development discussions, etc.)
Prioritize, support & invest in practices that create a diverse, equitable and inclusive work environment
Develop and maintain effective, collaborative relationships with key stakeholders, including employees, clients, and functional partners.

FAQs

Do we support remote work?

Yes, we support remote work but in a hybrid format, requiring the successful candidate to report to Warren, MI, at least three times per week.

What is the minimum experience required for this position?

The position requires a minimum of 5+ years of HR experience.

Is a bachelor's degree required for this role?

Yes, a bachelor's degree is required for this role.

Are there any specific HR systems preferred for this position?

Preferred experience includes HR systems such as Workday, Workforce360, and Cognos.

What skills are crucial for this role?

Critical skills include strong analytical, organizational, and project management aptitude, as well as excellent interpersonal skills in facilitation, partnership, and conflict resolution.

Does GM provide relocation benefits for this position?

Yes, this job may be eligible for relocation benefits.

Are there any immigration sponsorships available for this role?

No, GM does not provide immigration-related sponsorship for this role.

What type of culture is emphasized in this position?

A high-performance culture, along with diversity, equity, and inclusion, is emphasized in this position.

What kind of training or development opportunities are available?

The role includes identifying training needs and facilitating corporate training events for career development discussions.

What benefits does GM offer for this role?

GM offers comprehensive benefits including paid time off, healthcare plans, 401K contributions, tuition assistance, and vehicle discounts among others.

General Motors

Manufacturing & Electronics

Industry

10,001+

Employees

Mission & Purpose

General Motors’ vision is to create a world with Zero Crashes, Zero Emissions and Zero Congestion, and we have committed ourselves to leading the way toward this future. Today, we are in the midst of a transportation revolution, and we have the ambition, the talent and the technology to realize the safer, better and more sustainable world we want. As an open, inclusive company, we’re also creating an environment where everyone feels welcomed and valued for who they are. One team, where all ideas are considered and heard, where everyone can contribute to their fullest potential, with a culture based in respect, integrity, accountability and equality. Our team brings wide-ranging perspectives and experiences to solving the complex transportation challenges of today and tomorrow.