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Sr. HR Generalist

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Dialpad

2mo ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Austin
  • Quick Apply

AI generated summary

  • You must have 5+ years in HR, expertise in performance management, experience in SaaS, strong communication skills, problem-solving abilities, data analysis proficiency, and knowledge of legal employee management.
  • You will provide HR guidance, facilitate employee relations, support onboarding, manage performance, partner on talent programs, analyze metrics, and contribute to HR projects.

Requirements

  • Bachelor’s degree or equivalent work experience.
  • 5+ years of progressive HR experience with specific expertise in performance management, compensation guidance, and employee relations for high-growth technology companies.
  • Previous experience working in a SaaS company preferred, ideally supporting Go-To-Market and G&A teams.
  • Demonstrated ability to learn business objectives quickly and influence talent and org decisions that impact business outcomes.
  • A self-motivated and results-oriented individual who consistently exhibits optimism, empathy, adaptability, persistence, and accountability.
  • Strong knowledge of local legal requirements related to the day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance.
  • Strong G-Suite skills, including building Google Slides presentations.
  • Strong program management skills.
  • Demonstrated resourcefulness and problem-solving skills, consistently finding solutions and answers, even under challenging circumstances with limited information.
  • Proficient analytical skills with the ability to take direct ownership of interpreting data and using data to recommend solutions and influence decision-making.
  • Experience building trusted relationships across the HR function, executives, managers, and employees.
  • Excellent verbal and written communication skills with an emphasis on tact and diplomacy.
  • Strong work ethic, integrity, and personal responsibility.

Responsibilities

  • Build strong relationships and become a trusted advisor.
  • Supports employees by providing HR guidance on policies and procedures when appropriate.
  • Partners with managers and employees to understand employee relations challenges and facilitate resolution.
  • Works with assigned organizations to ensure HR initiatives are well understood and implemented.
  • Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions, etc.).
  • Lead new hire onboarding sessions.
  • Administers programs related to company initiatives as well as organization-specific programs.
  • Partner with People Experience teams (i.e., Talent Acquisition, Learning & Development, Total Rewards, People Operations) to develop and implement talent management and employee engagement programs, including conducting training sessions.
  • Partner with the business to facilitate talent reviews focused on employee growth and development and organizational health priorities.
  • Provide support to Sr HRBPs on programs and initiatives for assigned organization.
  • Provide compensation guidance to leaders for salary actions, including the annual salary review, promotions, and job re-leveling situations.
  • Foster, support, and deliver world-class employee experiences.
  • Develop an understanding of key business objectives (OKRs), key performance indicators, and analyze trends to inform better programs and policies for each organization.
  • Review and analyze business metrics (retention and engagement) with business leaders.
  • Contribute to various cross-team and/or cross-organizational HR projects.

FAQs

What is the primary location for the Sr. HR Generalist role?

The position will be based in our Austin, TX office, and it is required to work from the office 3-4 days per week.

What educational qualifications are required for this position?

A Bachelor’s degree or equivalent work experience is required for the Sr. HR Generalist role.

How many years of HR experience are required for this position?

The role requires 5+ years of progressive HR experience.

Is experience in SaaS companies preferred for this role?

Yes, previous experience working in a SaaS company is preferred, ideally supporting Go-To-Market and G&A teams.

What are the main skills required for this job?

Key skills include strong knowledge of employee relations, performance management, compensation guidance, program management, analytical skills, and excellent communication abilities.

Does Dialpad offer professional development support?

Yes, Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

What benefits does Dialpad provide?

Dialpad provides flexible time off, medical, dental, and vision plans, a monthly stipend for cell phone and internet bills, gym membership reimbursements, and wellness events.

How does Dialpad promote a diverse and inclusive workplace?

Dialpad is committed to building a values-driven culture that celebrates identity, inclusion, and belonging, and has Employee Resource Groups and community-building activities.

What type of relationship-building skills are important for this role?

The ability to build strong, trusted relationships across the HR function, executives, managers, and employees is crucial for this position.

Is there support for employees needing HR guidance?

Yes, the Sr. HR Generalist supports employees by providing HR guidance on policies and procedures as needed.

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Dialpad

On a mission to completely transform the way the world works together.

Technology
Industry
1001-5000
Employees
2011
Founded Year

Mission & Purpose

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together, with one beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. Over 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.