Logo of Huzzle

Home

Matches

Explore

Manage

Sr. Instructional Designer, Learning Operations

image

Chime

2mo ago

  • Job
    Full-time
    Senior (5-8 years)
  • Phoenix
  • Quick Apply

AI generated summary

  • You must have experience in instructional design and learning operations, strong project management skills, proficiency in e-learning tools, and a passion for creating effective learning experiences.
  • You will design and develop engaging training materials, collaborate with teams to enhance learning experiences, assess training needs, and implement best practices in learning operations.

Requirements

  • To Thrive In This Role, You Have
  • You have an eye for design, a serious obsession with learning and a proven ability to tie learning events to measurable outcomes that reflect our mission and culture.
  • Subject matter expertise in adult learning theory and instructional design best practices in all modalities with the ability to convert strategies to effective and engaging learning experiences.
  • 7+ years of experience designing and developing multi-modality learning (eLearning, instructor-led, video, etc.), including system simulations, branching scenarios, and other in-depth e-learning solutions
  • Experience analyzing source material and creating design documents to share with developers
  • Experience working in an agile and waterfall (ADDIE) design environment
  • Excellent communication and relationship skills with strong capabilities to partner with team members across all levels.
  • Strong data analysis skills with experience designing an evaluation strategy using data/metrics to meet business and learning objectives and drive performance improvements.
  • Demonstrated experience designing and developing high-impact blended learning solutions in 2 or more learning authoring tools: i.e. Articulate 360 (Rise & Storyline), Camtasia, Adobe Captivate, Adobe Premiere Pro, iSpring Suite, Canva, etc.
  • Ability to create and manage clear project plans outlining stakeholder responsibilities, timelines, needs, and risks.
  • Experience driving outcomes through vendor partnerships and contact centers is a plus.
  • Strong aptitude in graphic design, video and audio production is a plus.
  • Ability and willingness to travel domestically and internationally, approx. 10% of the time.

Responsibilities

  • Act as a learning consultant to specific lines of business; gaining a deep understanding of the business and metrics to craft and recommend learning strategies to drive strong business outcomes.
  • Proactively collaborate with team members and subject matter experts to identify training needs and objectives.
  • Flex your analytical muscle to evaluate the effectiveness of learning programs and uncover opportunities to enhance agent skills and performance through learning.
  • Apply adult learning principles and instructional design standard methodologies to create engaging & interactive learning solutions and compelling course content, material/media (audio, video, simulations, games, etc.)
  • Own the end-to-end design and development of learning content, including modes of assessment to measure the effectiveness and application of training.
  • Analyze and apply trends and standard methodologies in instructional design and learning technologies to continue to elevate all agents' learning experiences.
  • Design learning that reflects an understanding of the diversity of learning styles to ensure that your learning solutions resonate with our increasingly global and diverse audience.

FAQs

What is the primary responsibility of the Sr. Instructional Designer at Chime?

The primary responsibility of the Sr. Instructional Designer at Chime is to design highly engaging, interactive, and modern learning strategies and experiences for agents across BPOs, applying adult learning methodologies to drive business outcomes through innovative learning solutions.

What kind of learning modalities should the Sr. Instructional Designer be experienced in?

The Sr. Instructional Designer should be experienced in designing multi-modality learning, including eLearning, instructor-led training, video, system simulations, and other in-depth e-learning solutions.

How many years of experience are required for this role?

A minimum of 7 years of experience in instructional design and developing various forms of learning content is required for this role.

What are the key skills and competencies that the candidate should possess?

The candidate should possess subject matter expertise in adult learning theory and instructional design best practices, strong analytical skills, excellent communication and relationship skills, the ability to manage project plans, and experience with learning authoring tools like Articulate 360, Camtasia, or Adobe Captivate.

Is there a requirement for travel in this role?

Yes, there is a requirement for the possibility of domestic and international travel, approximately 10% of the time.

What impact will the Sr. Instructional Designer have within the organization?

The Sr. Instructional Designer's work will impact thousands of BPO employees and millions of Chime members by enhancing the learning experience and agent performance, thus driving better business outcomes.

What kind of learning solutions is the designer expected to create?

The designer is expected to create engaging and interactive learning solutions that include audio, video, simulations, games, and other diverse methods to accommodate different learning styles.

What is the hiring value regarding diversity at Chime?

Chime values diversity and seeks individuals of varying strengths, skills, backgrounds, and ideas to join their team, believing that this diversity gives them a competitive advantage to better serve members.

What benefits are offered to full-time employees in this role?

Full-time employees are eligible for a competitive salary, bonus, equity package, comprehensive benefits, generous vacation policy, parental leave, mental health support, and various perks to support their well-being.

How does Chime define its mission and culture?

Chime's mission is centered around helping individuals achieve financial progress by providing transparent and fair banking services, focusing on empathy for members, and empowering them through accessible financial tools and services.

Chime

Helping everyday people achieve financial peace of mind, together.

Finance
Industry
1001-5000
Employees
2012
Founded Year

Mission & Purpose

Chime was created with the mission to make financial peace of mind a reality for millions of everyday people. We're one of the fastest-growing financial technology companies in the U.S., offering banking services that are helpful, easy, and free—because we want to profit with our members, not from them. Our model doesn’t rely on overdraft, monthly service, minimum balance, or other member fees—it just focuses on delivering member value. How does Chime work? We partner with regional banks to design member-first financial products. This creates a more competitive market with better, lower-cost options for everyday Americans who aren’t being served well by traditional banks. We offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more! We help drive innovation, inclusion, and access across the industry with one of the most experienced leadership teams in fintech guiding us along the way. We were recently valued at over $25.5B and we’ve raised over $1.7B in funding from leading investors including Sequoia Capital Global Equities, SoftBank Vision Fund 2, General Atlantic, Tiger Global, Dragoneer, DST, Coatue, Iconiq, Menlo Ventures and others. Working at Chime means keeping our values in mind, putting our members first, and striving for long-term growth and success. To that end, we’re building an inclusive workplace where all perspectives and experiences are welcome on our team and creating an environment where every Chimer can thrive. If you’re passionate about applying technology to the challenge of making financial health a reality for everyone, Chime in–we want to hear from you! 💚 *Chime is a financial technology company, not a bank. Banking services provided by, and debit card issued by, The Bancorp Bank or Stride Bank, N.A.; Members FDIC.