Large

Chime was created with the mission to make financial peace of mind a reality for millions of everyday people. We're one of the fastest-growing financial technology companies in the U.S., offering banking services that are helpful, easy, and free—because we want to profit with our members, not from them. Our model doesn’t rely on overdraft, monthly service, minimum balance, or other member fees—it just focuses on delivering member value.

How does Chime work? We partner with regional banks to design member-first financial products. This creates a more competitive market with better, lower-cost options for everyday Americans who aren’t being served well by traditional banks. We offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!

We help drive innovation, inclusion, and access across the industry with one of the most experienced leadership teams in fintech guiding us along the way. We were recently valued at over $25.5B and we’ve raised over $1.7B in funding from leading investors including Sequoia Capital Global Equities, SoftBank Vision Fund 2, General Atlantic, Tiger Global, Dragoneer, DST, Coatue, Iconiq, Menlo Ventures and others. 

Working at Chime means keeping our values in mind, putting our members first, and striving for long-term growth and success. To that end, we’re building an inclusive workplace where all perspectives and experiences are welcome on our team and creating an environment where every Chimer can thrive. If you’re passionate about applying technology to the challenge of making financial health a reality for everyone, Chime in–we want to hear from you! 💚

*Chime is a financial technology company, not a bank. Banking services provided by, and debit card issued by, The Bancorp Bank or Stride Bank, N.A.; Members FDIC.

Finance

Chime

Helping everyday people achieve financial peace of mind, together.

You should have strong instructional design skills, expertise in learning technologies, project management experience, and a knack for creating engaging, effective learning experiences.

You will design and develop learning programs, collaborate with stakeholders, assess training needs, implement solutions, and evaluate the effectiveness of training initiatives.

San Francisco

<div>
 Chime is building a world-class member service organization, and we believe member support should be built around 3 guiding principles: 
 <div> 
 <ul>
 <li>Frictionless product: Use member insights to mitigate member issues with a simple, transparent product</li>
 </ul> 
 <ul>
 <li>Self-service: Provide self-service and automated capabilities to help members solve their own problems; create a community for members to support each other</li>
 </ul> 
 <ul>
 <li>Excellent support: When members do have to contact us, provide them with excellent service.</li>
 </ul> 
 </div>
 <h3 class="jobSectionHeader">About the Role</h3> 
 As a Senior Instructional Designer, you will join Chime's Operations and Member Experience Learning &amp; Development team to design highly engaging, interactive, and modern learning strategies and experiences for our agents across our BPOs. You will apply your knowledge of adult learning methodologies to drive business outcomes through the development of a broad range of innovative learning solutions (e.g. instructor-led, virtual instructor-led, digital, self-paced, micro-learning, social learning) that promote transfer, retention, and application. You are a creative and analytical problem solver, and you have a passion for customer service. 
 Your work - execution and continuous improvement - will impact thousands of BPO employees and millions of Chime members. This role requires someone who thrives in a flat, fast-moving organization using lightweight processes, creative ideas, and quick iteration to make a significant impact. 
 The base salary offered for this role and level of experience will begin at $92,520.00 and up to $128,600.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. 
 <h3 class="jobSectionHeader"> In this role, you can expect to:</h3> 
 <ul>
 <li>Act as a learning consultant to specific lines of business; gaining a deep understanding of the business and metrics to craft and recommend learning strategies to drive strong business outcomes.</li> 
 <li>Proactively collaborate with team members and subject matter experts to identify training needs and objectives.</li> 
 <li>Flex your analytical muscle to evaluate the effectiveness of learning programs and uncover opportunities to enhance agent skills and performance through learning</li> 
 <li>Apply adult learning principles and instructional design standard methodologies to create engaging &amp; interactive learning solutions and compelling course content, material/media (audio, video, simulations, games, etc.)</li> 
 <li>Own the end-to-end design and development of learning content, including modes of assessment to measure the effectiveness and application of training.</li> 
 <li>Analyze and apply trends and standard methodologies in instructional design and learning technologies to continue to elevate all agents' learning experiences.</li> 
 <li>Design learning that reflects an understanding of the diversity of learning styles to ensure that your learning solutions resonate with our increasingly global and diverse audience.</li> 
 </ul>
 <h3 class="jobSectionHeader">To thrive in this role, you have:</h3> 
 <ul>
 <li>You have an eye for design, a serious obsession with learning and a proven ability to tie learning events to measurable outcomes that reflect our mission and culture.</li> 
 <li>Subject matter expertise in adult learning theory and instructional design best practices in all modalities with the ability to convert strategies to effective and engaging learning experiences.</li> 
 <li>7+ years of experience designing and developing multi-modality learning (eLearning, instructor-led, video, etc.), including system simulations, branching scenarios, and other in-depth e-learning solutions</li> 
 <li>Experience analyzing source material and creating design documents to share with developers</li> 
 <li>Experience working in an agile and waterfall (ADDIE) design environment</li> 
 <li>Excellent communication and relationship skills with strong capabilities to partner with team members across all levels.</li> 
 <li>Strong data analysis skills with experience designing an evaluation strategy using data/metrics to meet business and learning objectives and drive performance improvements.</li> 
 <li>Demonstrated experience designing and developing high-impact blended learning solutions in 2 or more learning authoring tools: i.e. Articulate 360 (Rise &amp; Storyline), Camtasia, Adobe Captivate, Adobe Premiere Pro, iSpring Suite, Canva, etc.</li> 
 <li>Ability to create and manage clear project plans outlining stakeholder responsibilities, timelines, needs, and risks.</li> 
 <li>Experience driving outcomes through vendor partnerships and contact centers is a plus.</li> 
 <li>Strong aptitude in graphic design, video and audio production is a plus.</li> 
 <li>Ability and willingness to travel domestically and internationally, approx. 10% of the time.</li> 
 </ul>
 <h3 class="jobSectionHeader">A little about us</h3> 
 At Chime, we believe that everyone can achieve financial progress. We're passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference. 
 We created Chime—a financial technology company, not a bank*- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions. 
 So far, we're well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we're inspired by our members' dreams and successes, big and small. 
 We're uniting everyday people to unlock their financial progress—will you join us? 
 <ul>
 <li>Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.</li>
 </ul> 
 <h3 class="jobSectionHeader"> What we offer</h3> 
 <ul> 
 <li>A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you're local to one of our offices or remote</li> 
 <li> Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit</li> 
 <li> Competitive salary based on experience</li> 
 <li>✨ 401k match plus great medical, dental, vision, life, and disability benefits</li> 
 <li> Generous vacation policy and company-wide Take Care of Yourself Days</li> 
 <li> 1% of your time off to support local community organizations of your choice</li> 
 <li> Mental health support with therapy and coaching through Modern Health</li> 
 <li> 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents</li> 
 <li> Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.</li> 
 <li> In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!</li> 
 <li> A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress</li> 
 </ul> 
 We know that great work can't be done without a diverse team and inclusive environment. That's why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. 
 We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know. 
 To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. 
 #LI-MM1 #LI-Remote
</div>


 Chime is building a world-class member service organization, and we believe member support should be built around 3 guiding principles: 
  
  
   Frictionless product: Use member insights to mitigate member issues with a simple, transparent product
   
  
   Self-service: Provide self-service and automated capabilities to help members solve their own problems; create a community for members to support each other
   
  
   Excellent support: When members do have to contact us, provide them with excellent service.
   
 
 About the Role 
  As a Senior Instructional Designer, you will join Chime's Operations and Member Experience Learning & Development team to design highly engaging, interactive, and modern learning strategies and experiences for our agents across our BPOs. You will apply your knowledge of adult learning methodologies to drive business outcomes through the development of a broad range of innovative learning solutions (e.g. instructor-led, virtual instructor-led, digital, self-paced, micro-learning, social learning) that promote transfer, retention, and application. You are a creative and analytical problem solver, and you have a passion for customer service. 
  Your work - execution and continuous improvement - will impact thousands of BPO employees and millions of Chime members. This role requires someone who thrives in a flat, fast-moving organization using lightweight processes, creative ideas, and quick iteration to make a significant impact. 
  The base salary offered for this role and level of experience will begin at $92,520.00 and up to $128,600.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. 
  In this role, you can expect to: 
 
  Act as a learning consultant to specific lines of business; gaining a deep understanding of the business and metrics to craft and recommend learning strategies to drive strong business outcomes. 
  Proactively collaborate with team members and subject matter experts to identify training needs and objectives. 
  Flex your analytical muscle to evaluate the effectiveness of learning programs and uncover opportunities to enhance agent skills and performance through learning 
  Apply adult learning principles and instructional design standard methodologies to create engaging & interactive learning solutions and compelling course content, material/media (audio, video, simulations, games, etc.) 
  Own the end-to-end design and development of learning content, including modes of assessment to measure the effectiveness and application of training. 
  Analyze and apply trends and standard methodologies in instructional design and learning technologies to continue to elevate all agents' learning experiences. 
  Design learning that reflects an understanding of the diversity of learning styles to ensure that your learning solutions resonate with our increasingly global and diverse audience. 
 
 To thrive in this role, you have: 
 
  You have an eye for design, a serious obsession with learning and a proven ability to tie learning events to measurable outcomes that reflect our mission and culture. 
  Subject matter expertise in adult learning theory and instructional design best practices in all modalities with the ability to convert strategies to effective and engaging learning experiences. 
  7+ years of experience designing and developing multi-modality learning (eLearning, instructor-led, video, etc.), including system simulations, branching scenarios, and other in-depth e-learning solutions 
  Experience analyzing source material and creating design documents to share with developers 
  Experience working in an agile and waterfall (ADDIE) design environment 
  Excellent communication and relationship skills with strong capabilities to partner with team members across all levels. 
  Strong data analysis skills with experience designing an evaluation strategy using data/metrics to meet business and learning objectives and drive performance improvements. 
  Demonstrated experience designing and developing high-impact blended learning solutions in 2 or more learning authoring tools: i.e. Articulate 360 (Rise & Storyline), Camtasia, Adobe Captivate, Adobe Premiere Pro, iSpring Suite, Canva, etc. 
  Ability to create and manage clear project plans outlining stakeholder responsibilities, timelines, needs, and risks. 
  Experience driving outcomes through vendor partnerships and contact centers is a plus. 
  Strong aptitude in graphic design, video and audio production is a plus. 
  Ability and willingness to travel domestically and internationally, approx. 10% of the time. 
 
 A little about us 
  At Chime, we believe that everyone can achieve financial progress. We're passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference. 
  We created Chime—a financial technology company, not a bank*- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions. 
  So far, we're well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we're inspired by our members' dreams and successes, big and small. 
  We're uniting everyday people to unlock their financial progress—will you join us? 
 
  Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.
  
  What we offer 
  
  A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you're local to one of our offices or remote 
   Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit 
   Competitive salary based on experience 
  ✨ 401k match plus great medical, dental, vision, life, and disability benefits 
   Generous vacation policy and company-wide Take Care of Yourself Days 
   1% of your time off to support local community organizations of your choice 
   Mental health support with therapy and coaching through Modern Health 
   16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents 
   Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more. 
   In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too! 
   A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress 
  
 We know that great work can't be done without a diverse team and inclusive environment. That's why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. 
  We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know. 
  To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. 
 #LI-MM1 #LI-Remote


Sr. Instructional Designer, Learning Operations - Chime

United States

Sr. Instructional Designer, Learning Operations

You must have experience in instructional design and learning operations, strong project management skills, proficiency in e-learning tools, and a passion for creating effective learning experiences.

You will design and develop engaging training materials, collaborate with teams to enhance learning experiences, assess training needs, and implement best practices in learning operations.

Phoenix

Chime is building a world-class member service organization, and we believe member support should be built around 3 guiding principles:


 * Frictionless product: Use member insights to mitigate member issues with a simple, transparent product
 * Self-service: Provide self-service and automated capabilities to help members solve their own problems; create a community for members to support each other
 * Excellent support: When members do have to contact us, provide them with excellent service.
   
   

About The Role

As a Senior Instructional Designer, you will join Chime’s Operations and Member Experience Learning & Development team to design highly engaging, interactive, and modern learning strategies and experiences for our agents across our BPOs. You will apply your knowledge of adult learning methodologies to drive business outcomes through the development of a broad range of innovative learning solutions (e.g. instructor-led, virtual instructor-led, digital, self-paced, micro-learning, social learning) that promote transfer, retention, and application. You are a creative and analytical problem solver, and you have a passion for customer service.

Your work - execution and continuous improvement - will impact thousands of BPO employees and millions of Chime members. This role requires someone who thrives in a flat, fast-moving organization using lightweight processes, creative ideas, and quick iteration to make a significant impact.

The base salary offered for this role and level of experience will begin at $92,520.00 and up to $128,600.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In This Role, You Can Expect To


 * Act as a learning consultant to specific lines of business; gaining a deep understanding of the business and metrics to craft and recommend learning strategies to drive strong business outcomes.
 * Proactively collaborate with team members and subject matter experts to identify training needs and objectives.
 * Flex your analytical muscle to evaluate the effectiveness of learning programs and uncover opportunities to enhance agent skills and performance through learning
 * Apply adult learning principles and instructional design standard methodologies to create engaging & interactive learning solutions and compelling course content, material/media (audio, video, simulations, games, etc.)
 * Own the end-to-end design and development of learning content, including modes of assessment to measure the effectiveness and application of training.
 * Analyze and apply trends and standard methodologies in instructional design and learning technologies to continue to elevate all agents' learning experiences.
 * Design learning that reflects an understanding of the diversity of learning styles to ensure that your learning solutions resonate with our increasingly global and diverse audience.
   
   

To Thrive In This Role, You Have


 * You have an eye for design, a serious obsession with learning and a proven ability to tie learning events to measurable outcomes that reflect our mission and culture.
 * Subject matter expertise in adult learning theory and instructional design best practices in all modalities with the ability to convert strategies to effective and engaging learning experiences.
 * 7+ years of experience designing and developing multi-modality learning (eLearning, instructor-led, video, etc.), including system simulations, branching scenarios, and other in-depth e-learning solutions
 * Experience analyzing source material and creating design documents to share with developers
 * Experience working in an agile and waterfall (ADDIE) design environment
 * Excellent communication and relationship skills with strong capabilities to partner with team members across all levels.
 * Strong data analysis skills with experience designing an evaluation strategy using data/metrics to meet business and learning objectives and drive performance improvements.
 * Demonstrated experience designing and developing high-impact blended learning solutions in 2 or more learning authoring tools: i.e. Articulate 360 (Rise & Storyline), Camtasia, Adobe Captivate, Adobe Premiere Pro, iSpring Suite, Canva, etc.
 * Ability to create and manage clear project plans outlining stakeholder responsibilities, timelines, needs, and risks.
 * Experience driving outcomes through vendor partnerships and contact centers is a plus.
 * Strong aptitude in graphic design, video and audio production is a plus.
 * Ability and willingness to travel domestically and internationally, approx. 10% of the time.
   
   

A Little About Us

At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference.

We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.

So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small.

We’re uniting everyday people to unlock their financial progress—will you join us?


 * Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.
   
   

What We Offer


 * 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
 * 💻 Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit
 * 💰 Competitive salary based on experience
 * ✨ 401k match plus great medical, dental, vision, life, and disability benefits
 * 🏝 Generous vacation policy and company-wide Take Care of Yourself Days
 * 🫂 1% of your time off to support local community organizations of your choice
 * 🧠 Mental health support with therapy and coaching through Modern Health
 * 👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
 * 👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
 * 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
 * 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
   
   

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

Chime is building a world-class member service organization, and we believe member support should be built around 3 guiding principles:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Frictionless product: Use member insights to mitigate member issues with a simple, transparent product&lt;/li&gt;&lt;li&gt;Self-service: Provide self-service and automated capabilities to help members solve their own problems; create a community for members to support each other&lt;/li&gt;&lt;li&gt;Excellent support: When members do have to contact us, provide them with excellent service.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;About The Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As a Senior Instructional Designer, you will join Chime’s Operations and Member Experience Learning &amp;amp; Development team to design highly engaging, interactive, and modern learning strategies and experiences for our agents across our BPOs. You will apply your knowledge of adult learning methodologies to drive business outcomes through the development of a broad range of innovative learning solutions (e.g. instructor-led, virtual instructor-led, digital, self-paced, micro-learning, social learning) that promote transfer, retention, and application. You are a creative and analytical problem solver, and you have a passion for customer service.&lt;br&gt;&lt;br&gt;Your work - execution and continuous improvement - will impact thousands of BPO employees and millions of Chime members. This role requires someone who thrives in a flat, fast-moving organization using lightweight processes, creative ideas, and quick iteration to make a significant impact.&lt;br&gt;&lt;br&gt;The base salary offered for this role and level of experience will begin at $92,520.00 and up to $128,600.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.&lt;br&gt;&lt;br&gt;&lt;strong&gt;In This Role, You Can Expect To&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Act as a learning consultant to specific lines of business; gaining a deep understanding of the business and metrics to craft and recommend learning strategies to drive strong business outcomes.&lt;/li&gt;&lt;li&gt;Proactively collaborate with team members and subject matter experts to identify training needs and objectives.&lt;/li&gt;&lt;li&gt;Flex your analytical muscle to evaluate the effectiveness of learning programs and uncover opportunities to enhance agent skills and performance through learning&lt;/li&gt;&lt;li&gt;Apply adult learning principles and instructional design standard methodologies to create engaging &amp;amp; interactive learning solutions and compelling course content, material/media (audio, video, simulations, games, etc.)&lt;/li&gt;&lt;li&gt;Own the end-to-end design and development of learning content, including modes of assessment to measure the effectiveness and application of training.&lt;/li&gt;&lt;li&gt;Analyze and apply trends and standard methodologies in instructional design and learning technologies to continue to elevate all agents' learning experiences.&lt;/li&gt;&lt;li&gt;Design learning that reflects an understanding of the diversity of learning styles to ensure that your learning solutions resonate with our increasingly global and diverse audience.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;To Thrive In This Role, You Have&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;You have an eye for design, a serious obsession with learning and a proven ability to tie learning events to measurable outcomes that reflect our mission and culture.&lt;/li&gt;&lt;li&gt;Subject matter expertise in adult learning theory and instructional design best practices in all modalities with the ability to convert strategies to effective and engaging learning experiences.&lt;/li&gt;&lt;li&gt;7+ years of experience designing and developing multi-modality learning (eLearning, instructor-led, video, etc.), including system simulations, branching scenarios, and other in-depth e-learning solutions&lt;/li&gt;&lt;li&gt;Experience analyzing source material and creating design documents to share with developers&lt;/li&gt;&lt;li&gt;Experience working in an agile and waterfall (ADDIE) design environment&lt;/li&gt;&lt;li&gt;Excellent communication and relationship skills with strong capabilities to partner with team members across all levels.&lt;/li&gt;&lt;li&gt;Strong data analysis skills with experience designing an evaluation strategy using data/metrics to meet business and learning objectives and drive performance improvements.&lt;/li&gt;&lt;li&gt;Demonstrated experience designing and developing high-impact blended learning solutions in 2 or more learning authoring tools: i.e. Articulate 360 (Rise &amp;amp; Storyline), Camtasia, Adobe Captivate, Adobe Premiere Pro, iSpring Suite, Canva, etc.&lt;/li&gt;&lt;li&gt;Ability to create and manage clear project plans outlining stakeholder responsibilities, timelines, needs, and risks.&lt;/li&gt;&lt;li&gt;Experience driving outcomes through vendor partnerships and contact centers is a plus.&lt;/li&gt;&lt;li&gt;Strong aptitude in graphic design, video and audio production is a plus.&lt;/li&gt;&lt;li&gt;Ability and willingness to travel domestically and internationally, approx. 10% of the time.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;A Little About Us&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference.&lt;br&gt;&lt;br&gt;We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be &lt;strong&gt;helpful&lt;/strong&gt;, &lt;strong&gt;transparent&lt;/strong&gt;, and &lt;strong&gt;fair&lt;/strong&gt;. Chime helps &lt;strong&gt;unlock&lt;/strong&gt; the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.&lt;br&gt;&lt;br&gt;So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small.&lt;br&gt;&lt;br&gt;We’re uniting everyday people to unlock their financial progress—will you join us?&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What We Offer&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote&lt;/li&gt;&lt;li&gt;💻 Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit&lt;/li&gt;&lt;li&gt;💰 Competitive salary based on experience&lt;/li&gt;&lt;li&gt;✨ 401k match plus great medical, dental, vision, life, and disability benefits&lt;/li&gt;&lt;li&gt;🏝 Generous vacation policy and company-wide Take Care of Yourself Days &lt;/li&gt;&lt;li&gt;🫂 1% of your time off to support local community organizations of your choice&lt;/li&gt;&lt;li&gt;🧠 Mental health support with therapy and coaching through Modern Health&lt;/li&gt;&lt;li&gt;👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents&lt;/li&gt;&lt;li&gt;👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.&lt;/li&gt;&lt;li&gt;🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!&lt;/li&gt;&lt;li&gt;💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.&lt;br&gt;&lt;br&gt;We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.&lt;br&gt;&lt;br&gt;To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

You need 3-5 years in lifecycle campaigns, channel strategy, data analysis, cross-functional collaboration, and marketing platforms (Braze, Looker). Be a self-starter who thinks critically and creatively.

You will collaborate with teams to create lifecycle experiences, generate data-driven insights, optimize campaigns, establish communication guidelines, and support cross-functional initiatives.

Marketing

About the roleWe’re hiring a lifecycle marketer for an exciting opportunity on our Product and Lifecycle Marketing team.You will play a critical role in leveraging new and existing products to drive growth in Chime’s active member base. A deep understanding of the products, sound experimentation, a keen eye for detail, and a customer-centric approach must be core to the initiatives you’ll drive. If you’re creative, dedicated, and love working in a fast-paced environment alongside passionate colleagues, we want to meet you.This role requires a high degree of collaboration across Product, Engineering, Analytics, Design, and User Research to plan and complete shared goals, delivering seamless experiences across lifecycle channels. The ideal candidate should have experience developing channel plans as part of an overall GTM, and building robust lifecycle experiences in results-driven environments.The base&nbsp;salary&nbsp;offered for this role and level of experience will begin at $130,050 and up to $180,600.&nbsp;Full-time&nbsp;employees are also eligible for a bonus, competitive equity package, and benefits. The actual base&nbsp;salary&nbsp;offered may be higher, depending on your location, skills, qualifications, and experience.In this role, you can expect to<ul><li>Work with a cross-functional team to build new lifecycle experiences for new products that Chime brings to market, with a focus on driving acquisition, conversion, and retention.</li><li>Generate data-driven hypotheses that inform strategies to continuously optimize evergreen lifecycle campaigns and transactional communications for performance and impact, working with analytics to measure and socialize findings and develop next steps toward bigger wins</li><li>Develop and supervise channel guidelines and governance, preserving and protecting the quality and integrity of our communications ecosystem</li><li>Partner with team members to develop and deliver on shared strategies for large cross-functional initiatives</li></ul>To thrive in this role, you have<ul><li>3-5 years experience developing end-to-end lifecycle campaigns, from conceptualization to measurement</li><li>Experience driving channel strategy to support new products</li><li>Experience assessing opportunities and optimizing across the member funnel</li><li>Shown success in working with cross-functional teams to complete shared goals that are based on data-informed hypotheses and ambitious experiments</li><li>The ability to interpret data, ask the right questions, analyze campaign results and find opportunities to improve and optimize performance going forward, communicating those insights and plans to partners</li><li>Experience with key marketing platforms (Braze, Looker, AI tools a plus)</li><li>Strong self-starter who is adaptable and thinks critically to develop creative solutions with limited resources</li></ul>A little about usAt Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference.We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small.We’re uniting everyday people to unlock their financial progress—will you join us?*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.What we offer<ul><li>Competitive&nbsp;salary&nbsp;based on experience</li><li>401k match plus great medical, dental, vision, life, and disability benefits</li><li> Generous vacation policy and company-wide Take Care of Yourself Days</li><li>1% of your time off to support local community organizations of your choice</li><li>Mental health support with therapy and coaching through Modern Health</li><li>16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents</li><li>Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.</li><li>Hybrid&nbsp;work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit</li><li>A thoughtful&nbsp;hybrid&nbsp;work policy that combines in-office&nbsp;days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or&nbsp;remote</li><li>In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!</li><li>A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress</li></ul>We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.To learn more about how Chime collects and uses your personal information during the application process, please see the&nbsp;Chime Applicant Privacy Notice.&nbsp;#LI-Hybrid

About the roleWe’re hiring a lifecycle marketer for an exciting opportunity on our Product and Lifecycle Marketing team.You will play a critical role in leveraging new and existing products to drive growth in Chime’s active member base. A deep understanding of the products, sound experimentation, a keen eye for detail, and a customer-centric approach must be core to the initiatives you’ll drive. If you’re creative, dedicated, and love working in a fast-paced environment alongside passionate colleagues, we want to meet you.This role requires a high degree of collaboration across Product, Engineering, Analytics, Design, and User Research to plan and complete shared goals, delivering seamless experiences across lifecycle channels. The ideal candidate should have experience developing channel plans as part of an overall GTM, and building robust lifecycle experiences in results-driven environments.The base salary offered for this role and level of experience will begin at $130,050 and up to $180,600. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.In this role, you can expect toWork with a cross-functional team to build new lifecycle experiences for new products that Chime brings to market, with a focus on driving acquisition, conversion, and retention.Generate data-driven hypotheses that inform strategies to continuously optimize evergreen lifecycle campaigns and transactional communications for performance and impact, working with analytics to measure and socialize findings and develop next steps toward bigger winsDevelop and supervise channel guidelines and governance, preserving and protecting the quality and integrity of our communications ecosystemPartner with team members to develop and deliver on shared strategies for large cross-functional initiativesTo thrive in this role, you have3-5 years experience developing end-to-end lifecycle campaigns, from conceptualization to measurementExperience driving channel strategy to support new productsExperience assessing opportunities and optimizing across the member funnelShown success in working with cross-functional teams to complete shared goals that are based on data-informed hypotheses and ambitious experimentsThe ability to interpret data, ask the right questions, analyze campaign results and find opportunities to improve and optimize performance going forward, communicating those insights and plans to partnersExperience with key marketing platforms (Braze, Looker, AI tools a plus)Strong self-starter who is adaptable and thinks critically to develop creative solutions with limited resourcesA little about usAt Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference.We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small.We’re uniting everyday people to unlock their financial progress—will you join us?*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.What we offerCompetitive salary based on experience401k match plus great medical, dental, vision, life, and disability benefits Generous vacation policy and company-wide Take Care of Yourself Days1% of your time off to support local community organizations of your choiceMental health support with therapy and coaching through Modern Health16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parentsAccess to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefitA thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remoteIn-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progressWe know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. #LI-Hybrid

Lifecycle Marketing Manager - Chime

&lt;strong&gt;About The Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We’re hiring a lifecycle marketer for an exciting opportunity on our Product and Lifecycle Marketing team.&lt;br&gt;&lt;br&gt;You will play a critical role in leveraging new and existing products to drive growth in Chime’s active member base. A deep understanding of the products, sound experimentation, a keen eye for detail, and a customer-centric approach must be core to the initiatives you’ll drive. If you’re creative, dedicated, and love working in a fast-paced environment alongside passionate colleagues, we want to meet you.&lt;br&gt;&lt;br&gt;This role requires a high degree of collaboration across Product, Engineering, Analytics, Design, and User Research to plan and complete shared goals, delivering seamless experiences across lifecycle channels. The ideal candidate should have experience developing channel plans as part of an overall GTM, and building robust lifecycle experiences in results-driven environments.&lt;br&gt;&lt;br&gt;The base salary offered for this role and level of experience will begin at $130,050 and up to $180,600. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.&lt;br&gt;&lt;br&gt;&lt;strong&gt;In this role, you can expect to&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Work with a cross-functional team to build new lifecycle experiences for new products that Chime brings to market, with a focus on driving acquisition, conversion, and retention.&lt;/li&gt;&lt;li&gt;Generate data-driven hypotheses that inform strategies to continuously optimize evergreen lifecycle campaigns and transactional communications for performance and impact, working with analytics to measure and socialize findings and develop next steps toward bigger wins&lt;/li&gt;&lt;li&gt;Develop and supervise channel guidelines and governance, preserving and protecting the quality and integrity of our communications ecosystem&lt;/li&gt;&lt;li&gt;Partner with team members to develop and deliver on shared strategies for large cross-functional initiatives&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;To thrive in this role, you have&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;3-5 years experience developing end-to-end lifecycle campaigns, from conceptualization to measurement&lt;/li&gt;&lt;li&gt;Experience driving channel strategy to support new products&lt;/li&gt;&lt;li&gt;Experience assessing opportunities and optimizing across the member funnel&lt;/li&gt;&lt;li&gt;Shown success in working with cross-functional teams to complete shared goals that are based on data-informed hypotheses and ambitious experiments&lt;/li&gt;&lt;li&gt;The ability to interpret data, ask the right questions, analyze campaign results and find opportunities to improve and optimize performance going forward, communicating those insights and plans to partners&lt;/li&gt;&lt;li&gt;Experience with key marketing platforms (Braze, Looker, AI tools a plus)&lt;/li&gt;&lt;li&gt;Strong self-starter who is adaptable and thinks critically to develop creative solutions with limited resources&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;A Little About Us&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference.&lt;br&gt;&lt;br&gt;We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.&lt;br&gt;&lt;br&gt;So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small.&lt;br&gt;&lt;br&gt;We’re uniting everyday people to unlock their financial progress—will you join us?&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What We Offer&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;💰 Competitive salary based on experience&lt;/li&gt;&lt;li&gt;✨ 401k match plus great medical, dental, vision, life, and disability benefits&lt;/li&gt;&lt;li&gt;🏝 Generous vacation policy and company-wide Take Care of Yourself Days&lt;/li&gt;&lt;li&gt;🫂 1% of your time off to support local community organizations of your choice&lt;/li&gt;&lt;li&gt;🧠 Mental health support with therapy and coaching through Modern Health&lt;/li&gt;&lt;li&gt;👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents&lt;/li&gt;&lt;li&gt;👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.&lt;/li&gt;&lt;li&gt;💻 Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit&lt;/li&gt;&lt;li&gt;🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote&lt;/li&gt;&lt;li&gt;🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!&lt;/li&gt;&lt;li&gt;💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.&lt;br&gt;&lt;br&gt;We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.&lt;br&gt;&lt;br&gt;To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

Chime

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