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Sr. Instructional Designer, Learning Operations

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Chime

2mo ago

  • Job
    Full-time
    Senior (5-8 years)
  • San Francisco
  • Quick Apply

AI generated summary

  • You should have strong instructional design skills, expertise in learning technologies, project management experience, and a knack for creating engaging, effective learning experiences.
  • You will design and develop learning programs, collaborate with stakeholders, assess training needs, implement solutions, and evaluate the effectiveness of training initiatives.

Requirements

  • You have an eye for design, a serious obsession with learning and a proven ability to tie learning events to measurable outcomes that reflect our mission and culture.
  • Subject matter expertise in adult learning theory and instructional design best practices in all modalities with the ability to convert strategies to effective and engaging learning experiences.
  • 7+ years of experience designing and developing multi-modality learning (eLearning, instructor-led, video, etc.), including system simulations, branching scenarios, and other in-depth e-learning solutions
  • Experience analyzing source material and creating design documents to share with developers
  • Experience working in an agile and waterfall (ADDIE) design environment
  • Excellent communication and relationship skills with strong capabilities to partner with team members across all levels.
  • Strong data analysis skills with experience designing an evaluation strategy using data/metrics to meet business and learning objectives and drive performance improvements.
  • Demonstrated experience designing and developing high-impact blended learning solutions in 2 or more learning authoring tools: i.e. Articulate 360 (Rise & Storyline), Camtasia, Adobe Captivate, Adobe Premiere Pro, iSpring Suite, Canva, etc.
  • Ability to create and manage clear project plans outlining stakeholder responsibilities, timelines, needs, and risks.
  • Experience driving outcomes through vendor partnerships and contact centers is a plus.
  • Strong aptitude in graphic design, video and audio production is a plus.
  • Ability and willingness to travel domestically and internationally, approx. 10% of the time.

Responsibilities

  • Act as a learning consultant to specific lines of business; gaining a deep understanding of the business and metrics to craft and recommend learning strategies to drive strong business outcomes.
  • Proactively collaborate with team members and subject matter experts to identify training needs and objectives.
  • Flex your analytical muscle to evaluate the effectiveness of learning programs and uncover opportunities to enhance agent skills and performance through learning.
  • Apply adult learning principles and instructional design standard methodologies to create engaging & interactive learning solutions and compelling course content, material/media (audio, video, simulations, games, etc.).
  • Own the end-to-end design and development of learning content, including modes of assessment to measure the effectiveness and application of training.
  • Analyze and apply trends and standard methodologies in instructional design and learning technologies to continue to elevate all agents' learning experiences.
  • Design learning that reflects an understanding of the diversity of learning styles to ensure that your learning solutions resonate with our increasingly global and diverse audience.

FAQs

What is the role of a Senior Instructional Designer at Chime?

The Senior Instructional Designer at Chime will design highly engaging, interactive, and modern learning strategies and experiences for agents across BPOs, utilizing adult learning methodologies to drive business outcomes through various innovative learning solutions like instructor-led, virtual instructor-led, digital, self-paced, micro-learning, and social learning.

What are the key responsibilities of this role?

Key responsibilities include acting as a learning consultant, collaborating with team members and subject matter experts to identify training needs, evaluating the effectiveness of learning programs, applying adult learning principles, owning the end-to-end design of learning content, analyzing trends in instructional design, and designing learning that accommodates diverse learning styles.

What qualifications are required for this position?

The role requires 7+ years of experience in designing multi-modality learning, expertise in adult learning theory and instructional design, strong data analysis skills, proficiency in at least two learning authoring tools, and excellent communication and relationship skills. Experience in vendor partnerships and graphic design is also a plus.

Is travel required for this position?

Yes, the role may require domestic and international travel approximately 10% of the time.

What is the base salary range for this position?

The base salary for this role starts at $92,520.00 and can go up to $128,600.00, depending on location, skills, qualifications, and experience.

What benefits does Chime offer to its employees?

Chime offers a competitive salary, a hybrid work policy, 401k match, medical, dental, vision, life, and disability benefits, generous vacation and parental leave policies, mental health support, family planning reimbursement, and various in-person and virtual events for team bonding.

What kind of work environment can one expect at Chime?

Chime promotes a diverse and inclusive work environment that values varying strengths, skills, backgrounds, and ideas, encouraging collaboration and innovation among team members.

What is the significance of the Senior Instructional Designer’s work at Chime?

The work of the Senior Instructional Designer directly impacts thousands of BPO employees and millions of Chime members by improving the quality and effectiveness of learning solutions, which contributes to better member support and service.

How does Chime ensure support for its members?

Chime’s member support is built around three guiding principles: creating a frictionless product, providing self-service capabilities, and delivering excellent support when needed.

Chime

Helping everyday people achieve financial peace of mind, together.

Finance
Industry
1001-5000
Employees
2012
Founded Year

Mission & Purpose

Chime was created with the mission to make financial peace of mind a reality for millions of everyday people. We're one of the fastest-growing financial technology companies in the U.S., offering banking services that are helpful, easy, and free—because we want to profit with our members, not from them. Our model doesn’t rely on overdraft, monthly service, minimum balance, or other member fees—it just focuses on delivering member value. How does Chime work? We partner with regional banks to design member-first financial products. This creates a more competitive market with better, lower-cost options for everyday Americans who aren’t being served well by traditional banks. We offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more! We help drive innovation, inclusion, and access across the industry with one of the most experienced leadership teams in fintech guiding us along the way. We were recently valued at over $25.5B and we’ve raised over $1.7B in funding from leading investors including Sequoia Capital Global Equities, SoftBank Vision Fund 2, General Atlantic, Tiger Global, Dragoneer, DST, Coatue, Iconiq, Menlo Ventures and others. Working at Chime means keeping our values in mind, putting our members first, and striving for long-term growth and success. To that end, we’re building an inclusive workplace where all perspectives and experiences are welcome on our team and creating an environment where every Chimer can thrive. If you’re passionate about applying technology to the challenge of making financial health a reality for everyone, Chime in–we want to hear from you! 💚 *Chime is a financial technology company, not a bank. Banking services provided by, and debit card issued by, The Bancorp Bank or Stride Bank, N.A.; Members FDIC.