FAQs
What is the primary role of a Senior Solutions Engineer at T-Mobile?
The primary role of a Senior Solutions Engineer at T-Mobile is to partner with Business Sales to sell T-Mobile for Business products and services by leveraging their technical skills and industry knowledge. They engage in pre-sales activities, consulting on customer opportunities, identifying business challenges, and developing solutions that meet customer needs.
What are the key responsibilities of a Senior Solutions Engineer in this position?
Key responsibilities include participating in customer meetings, facilitating coverage analysis, uncovering opportunities for solutions, preparing and presenting technical customer presentations, providing RFP technical input, strategizing with the sales team, owning customer technical relationships, and supporting customer pilots, among others.
What qualifications are required for this position?
Candidates are required to have a High School Diploma/GED, with a Bachelor's Degree in a STEM area preferred. Additionally, 7-10 years of experience in telecommunications, IT administration, or network engineering roles is required, along with a proven track record in solution sales.
What expertise is expected from a Senior Solutions Engineer regarding technologies?
The Senior Solutions Engineer is expected to have expert-level knowledge of T-Mobile wireless networks, related key technologies, wireless handsets, mobile hotspots, tablets, and value-added solutions. They should also have a high-level understanding of T-Mobile Global Wireline Solutions.
Is travel required for this role?
Yes, the position requires travel as needed to engage with customers and support business initiatives.
What skills and abilities are essential for success in this role?
Essential skills include strong technical leadership, excellent oral and written communication, the ability to deliver technical presentations, strategic leadership capability, and proficiency with business application software. Experience with sales methodologies is preferred.
How does a Senior Solutions Engineer maintain their technical expertise?
A Senior Solutions Engineer maintains technical expertise by participating in internal and external training opportunities and pursuing relevant industry certifications as required for their role.
What types of accounts will a Senior Solutions Engineer typically support?
A Senior Solutions Engineer will primarily support small to medium-sized business (SMB) sales teams in-market, and may also engage with Strategic or Federal Accounts depending on the complexity of customer opportunities.
What is the importance of collaboration in this role?
Collaboration is crucial as the Senior Solutions Engineer partners with various teams including Sales, Marketing, Product, Engineering, and Support teams to provide feedback, support special projects, and engage in market-level opportunities, ensuring a comprehensive solution for customers.
What kind of training will the Senior Solutions Engineer provide?
The Senior Solutions Engineer will provide training and mentoring to Associate Solutions Engineers and Engineers as required, and facilitate customer training sessions, product/network updates, and webinars.
What level of technical knowledge is required concerning the solutions offered?
The Senior Solutions Engineer is expected to have subject matter expertise in at least two areas of focus, such as SDWAN/Edge, Security, and Mobile Internet/Routers, allowing them to architect or develop both standard and non-standard solutions to address complex business challenges.