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Staff Benefits Coordinator (Full-Time)

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ChildServe

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Johnston
  • Quick Apply

AI generated summary

  • You need an AA in HR or related field, 2 years of benefits/admin experience, can travel to various locations, and communicate effectively in English.
  • You will manage benefits administration, coordinate wellness programs, handle customer service inquiries, support compliance processes, and maintain accurate records while ensuring efficiency and quality.

Requirements

  • AA degree in Human Resources, Business, or related field preferred
  • Two years of benefits administration or HR-related experience required; education may substitute
  • Ability to travel to ChildServe locations in the Des Moines metro, Ames, Cedar Rapids and Iowa City
  • Ability to communicate effectively in reading, writing and speaking the English language

Responsibilities

  • Benefits Program Administration
  • Under leader direction, complete administrative duties to ensure accurate and efficient administration of benefit programs including but not limited to health, disability, life, and supplemental insurance and retirement plans. Responsible for accurate data in benefits enrollment platforms and HR software and reconciliation of deductions and company contributions. Assist with planning and implementation of open enrollment, staff benefits changes, benefits communications, and related activities. Handle compliance processes such as monitoring staff work hours for benefit eligibility. Ensure accurate transactional records. Handle billing for all benefits and processes for payment; maintain records and reconcile billing received.
  • Wellness Program Administration
  • Administer the Wellness program as delegated by leader/s. Configure the wellness platform, assist staff with enrollment, provide event support, track staff participation, and completed other related operational duties. Assist with wellness program planning.
  • Coordination of Related Programs
  • Ensure effective coordination of administration with other programs such as time away from work programs and workers compensation. Provide back-up support for time away from work programs, including but not limited to Family and Medical Leave, Paid Time Off, and Workers Compensation.
  • Customer Service
  • Attend to staff and participant questions and concerns daily regarding plan design/provisions, enrollment, changes, payroll deductions/contributions, and related matters. Communicate information accurately and professionally. Research questions and issues and resolve basic issues independently. Seek assistance from experts (leader/s, vendors, etc) as needed to resolve issues and administer programs effectively. Refer staff to vendors or internal partners in alignment with customer service model.
  • Additional Responsibilities
  • Administer quality review initiatives as directed to ensure accurate and complete records. Maintain accurate written procedures and train other staff as needed. Assess processes for efficiency, propose improvements, and lead or assist with implementation as delegated. Provide input regarding benefits design.

FAQs

What is the primary responsibility of the Staff Benefits Coordinator?

The primary responsibility of the Staff Benefits Coordinator is to complete administrative duties to assist with staff benefit and wellness program operations, including enrollment, billing, and communication with internal and external partners.

Is prior experience required for this position?

Yes, a minimum of two years of benefits administration or HR-related experience is required, although education may substitute for experience.

What educational background is preferred for this role?

An AA degree in Human Resources, Business, or a related field is preferred for this role.

Will the Staff Benefits Coordinator need to travel?

Yes, the position requires the ability to travel to ChildServe locations in the Des Moines metro, Ames, Cedar Rapids, and Iowa City.

What type of benefits programs will the coordinator administer?

The coordinator will administer a variety of benefits programs, including health, disability, life, and supplemental insurance, as well as retirement plans.

How does ChildServe support employee development?

ChildServe supports employee development by providing opportunities for team members to gain new certifications, continue their education, and find new opportunities to advance their careers.

What kind of customer service responsibilities will the coordinator have?

The coordinator will attend to staff and participant questions regarding plan design, enrollment, changes, payroll deductions, and resolve basic issues independently while communicating information accurately and professionally.

What is the significance of the Wellness program in this role?

The Wellness program is a key component, and the coordinator will assist with its administration, including supporting staff enrollment, event coordination, and tracking participation.

How does ChildServe describe its workplace culture?

ChildServe describes its workplace culture as one that partners with families to help children with special healthcare needs, values collaboration, encourages continuous learning, embraces diversity, and fosters teamwork among experts across multiple disciplines.

Is ChildServe an equal opportunity employer?

Yes, ChildServe is an equal opportunity employer.

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ChildServe

We partner with families to help children with special healthcare needs live a great life!

Science & Healthcare
Industry
1001-5000
Employees
1928
Founded Year

Mission & Purpose

ChildServe knows kids and we know specialty healthcare. When parents have questions about their child’s health and development, we’re here with answers and support for the whole family. Our team of experts helps identify and meet the unique needs of children with developmental delays, disabilities, injuries, and other special healthcare needs. We look for creative solutions to help each child set and reach personalized goals and thrive despite medical challenges. We serve nearly 5,800 children each year through specialized clinical, home, and community-based programs and services. We are experts in pediatric rehabilitation and care for children and young adults who have a wide variety of developmental delays, disabilities, injuries, and other special healthcare needs.