ChildServe knows kids and we know specialty healthcare. When parents have questions about their child’s health and development, we’re here with answers and support for the whole family. Our team of experts helps identify and meet the unique needs of children with developmental delays, disabilities, injuries, and other special healthcare needs. We look for creative solutions to help each child set and reach personalized goals and thrive despite medical challenges. 

We serve nearly 5,800 children each year through specialized clinical, home, and community-based programs and services. We are experts in pediatric rehabilitation and care for children and young adults who have a wide variety of developmental delays, disabilities, injuries, and other special healthcare needs.


Science & Healthcare

ChildServe

We partner with families to help children with special healthcare needs live a great life!

Non-profit

You should be a self-starter with strong communication skills, flexibility, organization, and Microsoft Office proficiency. Interest in non-profit management and 20+ hours/week availability is needed.

You will support childcare operations, manage billing, handle data entry, conduct tours, schedule activities, assist in hiring, collaborate on marketing, and engage with diverse families and staff.

Healthcare

Johnston

<div><div>The <b>Child Development Center Operations Intern</b><b> </b>will provide administrative, and operations support to Childcare services. In the internship position, you will have the ability to work in a variety of areas and on significant projects. Job responsibilities are flexible and will be determined based on specified interests, major, level of education, and course criteria.<br>
<br>
<b>What You Can Learn</b></div><ul><li>
Operations support for Childcare</li></ul><div><ul><li>
Billing/Accounting</li><li>
Data Entry/Filing</li><li>
Tours/Intakes</li><li>
Scheduling</li><li>
Interviews/Hiring</li></ul></div>
Collaboration with other departments<br>
<ul><li>
</li><li>
Marketing strategies</li></ul>
Team Meetings<br>
<ul><li>
</li>
Interaction with the diverse families we serve<br>
<li>
</li><li>
Staff engagement practices</li></ul><div>
We place a high value on all of our interns and go the extra mile to make sure you receive a learning experience that fits your career goals. The ideal candidate will be pursuing a degree in education, healthcare, child development, non-profit management or other related disciplines.</div><div><br>
<b>
What You'll Need</b></div><ul><li>
Ability to be a self-starter</li><li>
Ability to use effective communication skills</li><li>
Flexibility, creativity and organization skills</li><li>
Proficiency in Microsoft Office skills</li><li>
An interest in non-profit management, community development, and health and human services</li><li>
The ability to communicate effectively in reading, writing, and speaking the English language</li></ul><div><b>
Schedule</b><br>
20+ hours/ week during standard business hours.<br>
Can be flexible with class and other work schedules.<br>
<br>
<b>Non-paid opportunity. This role can be offered to those applicants seeking course credit and/or specific college internship requirements.</b><br>
<br>
Interns have the opportunity to get additional paid hours by working directly with the children in our classrooms. Preference will be given to intern applicants who are wanting to get additional experience working in classrooms.</div><div>
Interns are needed routinely for fall, spring, and summer semesters. Go online at <div><b>www.childserve.org</b></div> to learn more about our Childcare Program!<br>
<br>
<b>Why ChildServe?</b></div><div>
Child<i>Serve</i> has earned the title of Top Workplace every year since 2014. Here&rsquo;s why employees love working here:</div><ul><li><b>
Our work matters.</b> We partner with families to help children with special healthcare needs live a <i>great life.</i></li><li><b>
We&rsquo;re not your average non-profit.</b> We serve more than 5,600 children each year through over 30 specialty pediatric services in the Ames, Des Moines, Iowa City, and Cedar Rapids areas. Many of our programs are one-of-a-kind.</li><li><b>
Our team rocks.</b> Our teams are filled with people who care about their coworkers, and who believe that collaboration is key to providing exceptional care to children.</li><li><b>
Our learning never stops.</b> As a non-profit dedicated to innovation, we&rsquo;re proud to help team members gain new certifications, continue their education, take their expertise to the next level, and find new opportunities to advance their career right here at ChildS<i>erve</i>.</li><li><b>
We believe we our differences make us great. </b>We are on a continuous journey to create an environment where different perspectives are valued and all feel safe and welcome.</li><li><b>
We&rsquo;re moving forward together.</b> Experts across multiple disciplines work together to help kids get the best care possible.</li></ul><div>
ChildServe is an equal opportunity employer.</div></div>

The Child Development Center Operations Intern will provide administrative, and operations support to Childcare services. In the internship position, you will have the ability to work in a variety of areas and on significant projects. Job responsibilities are flexible and will be determined based on specified interests, major, level of education, and course criteria.

What You Can Learn
Operations support for Childcare
Billing/Accounting
Data Entry/Filing
Tours/Intakes
Scheduling
Interviews/Hiring
Collaboration with other departments


Marketing strategies
Team Meetings


Interaction with the diverse families we serve


Staff engagement practices
We place a high value on all of our interns and go the extra mile to make sure you receive a learning experience that fits your career goals. The ideal candidate will be pursuing a degree in education, healthcare, child development, non-profit management or other related disciplines.

What You'll Need
Ability to be a self-starter
Ability to use effective communication skills
Flexibility, creativity and organization skills
Proficiency in Microsoft Office skills
An interest in non-profit management, community development, and health and human services
The ability to communicate effectively in reading, writing, and speaking the English language
Schedule
20+ hours/ week during standard business hours.
Can be flexible with class and other work schedules.

Non-paid opportunity. This role can be offered to those applicants seeking course credit and/or specific college internship requirements.

Interns have the opportunity to get additional paid hours by working directly with the children in our classrooms. Preference will be given to intern applicants who are wanting to get additional experience working in classrooms.
Interns are needed routinely for fall, spring, and summer semesters. Go online at www.childserve.org to learn more about our Childcare Program!

Why ChildServe?
ChildServe has earned the title of Top Workplace every year since 2014. Here’s why employees love working here:
Our work matters. We partner with families to help children with special healthcare needs live a great life.
We’re not your average non-profit. We serve more than 5,600 children each year through over 30 specialty pediatric services in the Ames, Des Moines, Iowa City, and Cedar Rapids areas. Many of our programs are one-of-a-kind.
Our team rocks. Our teams are filled with people who care about their coworkers, and who believe that collaboration is key to providing exceptional care to children.
Our learning never stops. As a non-profit dedicated to innovation, we’re proud to help team members gain new certifications, continue their education, take their expertise to the next level, and find new opportunities to advance their career right here at ChildServe.
We believe we our differences make us great. We are on a continuous journey to create an environment where different perspectives are valued and all feel safe and welcome.
We’re moving forward together. Experts across multiple disciplines work together to help kids get the best care possible.
ChildServe is an equal opportunity employer.

Child Development Center Administrative Intern - ChildServe

Child Development Center Administrative Intern

You must be a high school student pre-approved for placement in the School to Work program at ChildServe.

You will assist with various tasks related to transitioning students from school to work, gaining hands-on experience and supporting program activities to enhance vocational skills.

People, HR & Administration

Education & Teaching

<b>This application is for high school students who have been pre-approved for placement in the School to Work program at ChildServe.</b>

This application is for high school students who have been pre-approved for placement in the School to Work program at ChildServe.

School to Work Intern - ChildServe

School to Work Intern

You need an associate degree or equivalent experience, one year in admin support, Excel skills, proficiency in Microsoft Office, and strong English communication abilities.

You will manage HR processes, ensure accuracy, support staff, handle inquiries, prioritize tasks, assist with events, and maintain documentation while providing excellent customer service.

<div><p>Child<i>Serve</i> has an opening for a full-time <b>Human Resources Administrative Coordinator</b>. This team member will work at our Johnston office and provide transactional services and administrative support to the Human Resources departments. The role requires daily coordination of multiple detailed processes across of a variety of HR functions. The team member will also provide first-line service to staff and leaders regarding HR-related inquiries.</p><div><div><b>
Schedule</b></div><ul><li>
M-F business hours; work until 6:00pm up to 1 day per week</li><li>
Work is onsite in our Johnston, IA location</li></ul><b>
What You'll Do</b></div>
Administer transactional processes relating to human resources functions, including but not limited to data entry, reporting, and filing, with use of multiple software programs. Maintain and distribute Excel reports. Independently complete multiple daily processes, with a high volume of work related to benefits, wellness, occupational health and related HR processes. Partner with HR, payroll, business leaders, staff, and others to answer questions and resolve issues regarding work processes.<br>
<ul><li>
</li>
Independently prioritize to ensure all deadlines are consistently met. Professionally handle regular interruptions and multi-task a variety of tasks simultaneously. Ensure a high degree of accuracy, meet deadlines, and regularly review completed work to promote high quality results.<br>
<li>
</li>
Ensure high levels of accuracy and attention to detail in HR processes. Maintain accurate procedural documentation and train team members for effective backup. Participate in process improvement initiatives by providing input regarding processes and assisting with recommendations and implementation.<br>
<li>
</li><li>
Partner with Human Resources staff to ensure administrative needs are met. Order supplies for the department and handle equipment maintenance. Occasionally assist with meeting coordination, event planning, and similar functions. Provide friendly and professional first-line service to customers (staff, candidates, volunteers, vendors, and others) regarding select HR topics/processes. Assist visitors to the area by helping them find their location. Complete other tasks as requested, with flexibility in adapting to the changing needs of the department.</li></ul><p><b>
What You'll Need</b></p><ul><li>
Associate degree, or equivalent experience in an administrative support role</li><li>
One year professional administrative work in a fast-paced environment with multi-tasking, preferably in Human Resources</li><li>
Must have experience using Excel (formulas, formatting, and data manipulation)</li><li>
Computer skills including Microsoft Office, and ability to learn new software programs</li><li>
Ability to communicate in English effectively for understanding, in writing and verbally</li></ul><div><b>
Why Child</b><b><i>Serve</i></b><b>?</b></div><div><br>
Child<i>Serve</i> has earned the title of Top Workplace every year since 2014. Here&rsquo;s why employees love working here:<br>
</div><ul><li><b>
Our work matters. </b>We partner with families to help children with special healthcare needs live a <i>great </i>life.</li><li><b>
We&rsquo;re not your average non-profit. </b>We serve 5,800 children each year through over 30 specialty pediatric services in the Ames, Des Moines, Iowa City, and Cedar Rapids areas. Many of our programs are one-of-a-kind.</li><li><b>
Our team members rock. </b>Our teams are filled with people who care about their coworkers, and who believe that collaboration is key to providing exceptional care to children.</li><li><b>
Our learning never stops</b>. As a non-profit dedicated to innovation, we&rsquo;re proud to help many team members gain new certifications, continue their education, take their expertise to the next level, and find new opportunities to advance their career right here at Child<i>Serve</i>.</li><li><b>
We believe our differences make us great. </b>We are on a continuous journey to create an environment where different perspectives are valued and all feel safe and welcome.</li><li><b>
We&rsquo;re moving forward together</b>. Experts across multiple disciplines work together to help kids get the best care possible.</li></ul><div>
ChildServe is an equal opportunity employer.</div></div>

ChildServe has an opening for a full-time Human Resources Administrative Coordinator. This team member will work at our Johnston office and provide transactional services and administrative support to the Human Resources departments. The role requires daily coordination of multiple detailed processes across of a variety of HR functions. The team member will also provide first-line service to staff and leaders regarding HR-related inquiries.
Schedule
M-F business hours; work until 6:00pm up to 1 day per week
Work is onsite in our Johnston, IA location
What You'll Do
Administer transactional processes relating to human resources functions, including but not limited to data entry, reporting, and filing, with use of multiple software programs. Maintain and distribute Excel reports. Independently complete multiple daily processes, with a high volume of work related to benefits, wellness, occupational health and related HR processes. Partner with HR, payroll, business leaders, staff, and others to answer questions and resolve issues regarding work processes.


Independently prioritize to ensure all deadlines are consistently met. Professionally handle regular interruptions and multi-task a variety of tasks simultaneously. Ensure a high degree of accuracy, meet deadlines, and regularly review completed work to promote high quality results.


Ensure high levels of accuracy and attention to detail in HR processes. Maintain accurate procedural documentation and train team members for effective backup. Participate in process improvement initiatives by providing input regarding processes and assisting with recommendations and implementation.


Partner with Human Resources staff to ensure administrative needs are met. Order supplies for the department and handle equipment maintenance. Occasionally assist with meeting coordination, event planning, and similar functions. Provide friendly and professional first-line service to customers (staff, candidates, volunteers, vendors, and others) regarding select HR topics/processes. Assist visitors to the area by helping them find their location. Complete other tasks as requested, with flexibility in adapting to the changing needs of the department.
What You'll Need
Associate degree, or equivalent experience in an administrative support role
One year professional administrative work in a fast-paced environment with multi-tasking, preferably in Human Resources
Must have experience using Excel (formulas, formatting, and data manipulation)
Computer skills including Microsoft Office, and ability to learn new software programs
Ability to communicate in English effectively for understanding, in writing and verbally
Why ChildServe?
ChildServe has earned the title of Top Workplace every year since 2014. Here’s why employees love working here:

Our work matters. We partner with families to help children with special healthcare needs live a great life.
We’re not your average non-profit. We serve 5,800 children each year through over 30 specialty pediatric services in the Ames, Des Moines, Iowa City, and Cedar Rapids areas. Many of our programs are one-of-a-kind.
Our team members rock. Our teams are filled with people who care about their coworkers, and who believe that collaboration is key to providing exceptional care to children.
Our learning never stops. As a non-profit dedicated to innovation, we’re proud to help many team members gain new certifications, continue their education, take their expertise to the next level, and find new opportunities to advance their career right here at ChildServe.
We believe our differences make us great. We are on a continuous journey to create an environment where different perspectives are valued and all feel safe and welcome.
We’re moving forward together. Experts across multiple disciplines work together to help kids get the best care possible.
ChildServe is an equal opportunity employer.

HR Administrative Coordinator (Full-Time) - ChildServe

HR Administrative Coordinator (Full-Time)

You should be pursuing a degree in film or related field, know Adobe Premiere Pro and Creative Suite, have a creative eye, strong organizational skills, and effective communication abilities.

You will create engaging video content for marketing, support strategic projects, and handle administrative tasks like organizing mailings and managing photo/video releases.

Design

Creative Arts & Fashion

<div><p>ChildServe has an opening for a <b>Video Production Intern</b>. The successful applicant will be working towards a degree in film, editing, graphic design, or a related field. This exciting opportunity will allow a student to create accurate, engaging, and timely video content for ChildServe&rsquo;s internal and external marketing and communication efforts including branded videos for staff, family, recruiting and donor audiences. This internship is in-person, working from our location in Johnston, Iowa.</p><div><b>
Schedule:</b> up to 40 hours a week, Monday &ndash; Friday, during general business hours<br>
</div><div><b>
Compensation:</b> $12 - $14/hour, commensurate with experience</div><div>
</div><div><b>
What You&rsquo;ll Do</b><br>
<br>
<i>Organizational Marketing</i><br>
<br>
<ul><li>Create accurate, engaging and timely video content for ChildServe&rsquo;s internal and external marketing and communication efforts including branded videos for staff, family, recruiting and donor audiences. This may include developing content for a wide range of visual methods, including but not limited to:</li></ul><br>
i. Digital Ads (LinkedIn, Facebook, Instagram, Google)<br>
ii. Service and family impact videos<br>
iii. Donor recognition<br>
iv. Recruiting efforts<br>
v. Brand and mission awareness<br>
vi. Service-specific videos for website<br>
<br>
<ul><li>Support the marketing team's strategy and special projects as assigned.</li></ul></div><div><i><br>
Administrative Support</i><br>
<br>
<ul><li>Complete administrative work as needed, including organizing mailings, managing photo/video releases, collating and binding marketing materials, filing, and general office duties as assigned.</li></ul></div><div>
</div><div><b>
What You&rsquo;ll Need</b><br>
</div><ul><li>Current enrollment in a post-secondary institution working towards a degree in film, editing, graphic design, or related field combined with relevant experience is preferred.</li><li>Knowledge in Adobe Premiere Pro and in the full Creative Suite (After Effects, Photoshop, Illustrator, Media Encoder, Audition).</li><li>Experience with content creation preferred.</li><li>Previous relevant internships and work or classroom experience preferred but not required.</li><li>Creative eye for storytelling and content gathering.</li><li>Strong organizational skills, with a focus on attention to detail.</li><li>Tactful customer-service skills for working with internal customers.</li><li>Experience working within and adhering to organizational brand standards is helpful, but not required.</li><li>Ability to communicate in English effectively for understanding, in writing and verbally.</li></ul><div><br>
<b>
For full consideration, please include a resume, cover letter and video portfolio samples with your application.</b><br>
</div><div>
Not sure if you hit 100% of the position expectations? Let&rsquo;s talk! Reach out to our Talent Acquisition team by emailing careers@childserve.org</div><div>
</div><div><b>
Why ChildServe?</b></div><div>
</div><div>
ChildServe has earned the title of Top Workplace every year since 2014. Here&rsquo;s why employees love working here:<br>
<ul><li><b> Our work matters.</b> We partner with families to help children with special healthcare needs live a great life.</li><li><b>We&rsquo;re not your average non-profit.</b> We serve more than 5,800 children each year through over 30 specialty pediatric services in the Ames, Des Moines, Iowa City, and Cedar Rapids areas. Many of our programs are one-of-a-kind.</li><li><b>Our team rocks.</b> Our teams are filled with people who care about their coworkers, and who believe that collaboration is key to providing exceptional care to children.</li><li><b> Our learning never stops.</b> As a non-profit dedicated to innovation, we&rsquo;re proud to help team members gain new certifications, continue their education, take their expertise to the next level, and find new opportunities to advance their career right here at ChildServe.</li><li><b>We believe our differences make us great. </b>We are on a continuous journey to create an environment where different perspectives are valued, and all feel safe and welcome.</li><li><b>We&rsquo;re moving forward together. </b>Experts across multiple disciplines work together to help kids get the best care possible.</li></ul></div><div>
</div><div>
ChildServe is an Equal Opportunity Employer.</div></div>

ChildServe has an opening for a Video Production Intern. The successful applicant will be working towards a degree in film, editing, graphic design, or a related field. This exciting opportunity will allow a student to create accurate, engaging, and timely video content for ChildServe’s internal and external marketing and communication efforts including branded videos for staff, family, recruiting and donor audiences. This internship is in-person, working from our location in Johnston, Iowa.
Schedule: up to 40 hours a week, Monday – Friday, during general business hours

Compensation: $12 - $14/hour, commensurate with experience

What You’ll Do

Organizational Marketing

Create accurate, engaging and timely video content for ChildServe’s internal and external marketing and communication efforts including branded videos for staff, family, recruiting and donor audiences. This may include developing content for a wide range of visual methods, including but not limited to:
i. Digital Ads (LinkedIn, Facebook, Instagram, Google)
ii. Service and family impact videos
iii. Donor recognition
iv. Recruiting efforts
v. Brand and mission awareness
vi. Service-specific videos for website

Support the marketing team's strategy and special projects as assigned.
Administrative Support

Complete administrative work as needed, including organizing mailings, managing photo/video releases, collating and binding marketing materials, filing, and general office duties as assigned.

What You’ll Need
Current enrollment in a post-secondary institution working towards a degree in film, editing, graphic design, or related field combined with relevant experience is preferred.Knowledge in Adobe Premiere Pro and in the full Creative Suite (After Effects, Photoshop, Illustrator, Media Encoder, Audition).Experience with content creation preferred.Previous relevant internships and work or classroom experience preferred but not required.Creative eye for storytelling and content gathering.Strong organizational skills, with a focus on attention to detail.Tactful customer-service skills for working with internal customers.Experience working within and adhering to organizational brand standards is helpful, but not required.Ability to communicate in English effectively for understanding, in writing and verbally.

For full consideration, please include a resume, cover letter and video portfolio samples with your application.

Not sure if you hit 100% of the position expectations? Let’s talk! Reach out to our Talent Acquisition team by emailing careers@childserve.org

Why ChildServe?

ChildServe has earned the title of Top Workplace every year since 2014. Here’s why employees love working here:
 Our work matters. We partner with families to help children with special healthcare needs live a great life.We’re not your average non-profit. We serve more than 5,800 children each year through over 30 specialty pediatric services in the Ames, Des Moines, Iowa City, and Cedar Rapids areas. Many of our programs are one-of-a-kind.Our team rocks. Our teams are filled with people who care about their coworkers, and who believe that collaboration is key to providing exceptional care to children. Our learning never stops. As a non-profit dedicated to innovation, we’re proud to help team members gain new certifications, continue their education, take their expertise to the next level, and find new opportunities to advance their career right here at ChildServe.We believe our differences make us great. We are on a continuous journey to create an environment where different perspectives are valued, and all feel safe and welcome.We’re moving forward together. Experts across multiple disciplines work together to help kids get the best care possible.

ChildServe is an Equal Opportunity Employer.

Video Production Internship - ChildServe

Video Production Internship

You need an AA in HR or related field, 2 years of benefits/admin experience, can travel to various locations, and communicate effectively in English.

You will manage benefits administration, coordinate wellness programs, handle customer service inquiries, support compliance processes, and maintain accurate records while ensuring efficiency and quality.

Customer Relations

<div><p>We have an opening for a <b>Staff Benefits Coordinator</b> to join our team! This team member will complete administrative duties to accurately and efficiently assist with staff benefit and wellness program operations. Responsibilities also include updating staff records regarding enrollment and handling billing. The coordinator will also communicate with internal and external partners, and responding to customer inquiries regarding benefits plans.</p><p><b>
What You'll Do</b></p><div><i>
Benefits Program Administration</i></div><div><ul><li>
Under leader direction, complete administrative duties to ensure accurate and efficient administration of benefit programs including but not limited to health, disability, life, and supplemental insurance and retirement plans. Responsible for accurate data in benefits enrollment platforms and HR software and reconciliation of deductions and company contributions. Assist with planning and implementation of open enrollment, staff benefits changes, benefits communications, and related activities. Handle compliance processes such as monitoring staff work hours for benefit eligibility. Ensure accurate transactional records. Handle billing for all benefits and processes for payment; maintain records and reconcile billing received.</li></ul></div><div><i>
Wellness Program Administration</i></div><div><ul><li>
Administer the Wellness program as delegated by leader/s. Configure the wellness platform, assist staff with enrollment, provide event support, track staff participation, and completed other related operational duties. Assist with wellness program planning.</li></ul></div><div><i>
Coordination of Related Programs</i></div><div><ul><li>
Ensure effective coordination of administration with other programs such as time away from work programs and workers compensation. Provide back-up support for time away from work programs, including but not limited to Family and Medical Leave, Paid Time Off, and Workers Compensation.</li></ul></div><div><i>
Customer Service</i></div><div><ul><li>
Attend to staff and participant questions and concerns daily regarding plan design/provisions, enrollment, changes, payroll deductions/contributions, and related matters. Communicate information accurately and professionally. Research questions and issues and resolve basic issues independently. Seek assistance from experts (leader/s, vendors, etc) as needed to resolve issues and administer programs effectively. Refer staff to vendors or internal partners in alignment with customer service model.</li></ul></div><div><i>
Additional Responsibilities</i></div><div><ul><li>
Administer quality review initiatives as directed to ensure accurate and complete records. Maintain accurate written procedures and train other staff as needed. Assess processes for efficiency, propose improvements, and lead or assist with implementation as delegated. Provide input regarding benefits design.</li></ul></div><p><b>
What You'll Need</b></p><ul><li>
AA degree in Human Resources, Business, or related field preferred</li><li>
Two years of benefits administration or HR-related experience required; education may substitute</li><li>
Ability to travel to ChildServe locations in the Des Moines metro, Ames, Cedar Rapids and Iowa City</li><li>
Ability to communicate effectively in reading, writing and speaking the English language</li></ul><div></div><div><b>
Why Child</b><b><i>Serve</i></b><b>?</b></div><div><br>
Child<i>Serve</i> has earned the title of Top Workplace every year since 2014. Here&rsquo;s why employees love working here:<br>
</div><ul><li><b>
Our work matters. </b>We partner with families to help children with special healthcare needs live a <i>great </i>life.</li><li><b>
We&rsquo;re not your average non-profit. </b>We serve 5,800 children each year through over 30 specialty pediatric services in the Ames, Des Moines, Iowa City, and Cedar Rapids areas. Many of our programs are one-of-a-kind.</li><li><b>
Our team members rock. </b>Our teams are filled with people who care about their coworkers, and who believe that collaboration is key to providing exceptional care to children.</li><li><b>
Our learning never stops</b>. As a non-profit dedicated to innovation, we&rsquo;re proud to help many team members gain new certifications, continue their education, take their expertise to the next level, and find new opportunities to advance their career right here at Child<i>Serve</i>.</li><li><b>
We believe our differences make us great. </b>We are on a continuous journey to create an environment where different perspectives are valued and all feel safe and welcome.</li><li><b>
We&rsquo;re moving forward together</b>. Experts across multiple disciplines work together to help kids get the best care possible.</li></ul><div><br>
ChildServe is an equal opportunity employer.</div></div><p></p>

We have an opening for a Staff Benefits Coordinator to join our team! This team member will complete administrative duties to accurately and efficiently assist with staff benefit and wellness program operations. Responsibilities also include updating staff records regarding enrollment and handling billing. The coordinator will also communicate with internal and external partners, and responding to customer inquiries regarding benefits plans.
What You'll Do
Benefits Program Administration
Under leader direction, complete administrative duties to ensure accurate and efficient administration of benefit programs including but not limited to health, disability, life, and supplemental insurance and retirement plans. Responsible for accurate data in benefits enrollment platforms and HR software and reconciliation of deductions and company contributions. Assist with planning and implementation of open enrollment, staff benefits changes, benefits communications, and related activities. Handle compliance processes such as monitoring staff work hours for benefit eligibility. Ensure accurate transactional records. Handle billing for all benefits and processes for payment; maintain records and reconcile billing received.
Wellness Program Administration
Administer the Wellness program as delegated by leader/s. Configure the wellness platform, assist staff with enrollment, provide event support, track staff participation, and completed other related operational duties. Assist with wellness program planning.
Coordination of Related Programs
Ensure effective coordination of administration with other programs such as time away from work programs and workers compensation. Provide back-up support for time away from work programs, including but not limited to Family and Medical Leave, Paid Time Off, and Workers Compensation.
Customer Service
Attend to staff and participant questions and concerns daily regarding plan design/provisions, enrollment, changes, payroll deductions/contributions, and related matters. Communicate information accurately and professionally. Research questions and issues and resolve basic issues independently. Seek assistance from experts (leader/s, vendors, etc) as needed to resolve issues and administer programs effectively. Refer staff to vendors or internal partners in alignment with customer service model.
Additional Responsibilities
Administer quality review initiatives as directed to ensure accurate and complete records. Maintain accurate written procedures and train other staff as needed. Assess processes for efficiency, propose improvements, and lead or assist with implementation as delegated. Provide input regarding benefits design.
What You'll Need
AA degree in Human Resources, Business, or related field preferred
Two years of benefits administration or HR-related experience required; education may substitute
Ability to travel to ChildServe locations in the Des Moines metro, Ames, Cedar Rapids and Iowa City
Ability to communicate effectively in reading, writing and speaking the English language
Why ChildServe?
ChildServe has earned the title of Top Workplace every year since 2014. Here’s why employees love working here:

Our work matters. We partner with families to help children with special healthcare needs live a great life.
We’re not your average non-profit. We serve 5,800 children each year through over 30 specialty pediatric services in the Ames, Des Moines, Iowa City, and Cedar Rapids areas. Many of our programs are one-of-a-kind.
Our team members rock. Our teams are filled with people who care about their coworkers, and who believe that collaboration is key to providing exceptional care to children.
Our learning never stops. As a non-profit dedicated to innovation, we’re proud to help many team members gain new certifications, continue their education, take their expertise to the next level, and find new opportunities to advance their career right here at ChildServe.
We believe our differences make us great. We are on a continuous journey to create an environment where different perspectives are valued and all feel safe and welcome.
We’re moving forward together. Experts across multiple disciplines work together to help kids get the best care possible.
ChildServe is an equal opportunity employer.

ChildServe

Mission

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