FAQs
What are the main responsibilities of a Shortage Control Associate?
The main responsibilities of a Shortage Control Associate include monitoring store entrances, exits, and high-risk areas to mitigate theft, engaging with customers and associates in a friendly manner, and identifying and reporting theft incidents or suspicious individuals.
What skills are necessary to excel in this role?
To excel as a Shortage Control Associate, strong discipline, awareness of surroundings, and a commitment to safety and security standards are essential. Additionally, confidence, a positive attitude, and expertise in store shortage reduction programs are beneficial.
How does this role contribute to a secure shopping environment?
As a Shortage Control Associate, your presence helps deter theft, shoplifting, and other dishonest activities by maintaining a visible and authoritative presence in key areas of the store. This ultimately contributes to a secure and enjoyable shopping experience for customers.
What should a Shortage Control Associate do if they identify a theft incident or suspicious individual?
If a Shortage Control Associate identifies a theft incident or suspicious individual, they should promptly report the incident to their Manager on Duty for further action. This helps ensure that appropriate measures are taken to address the situation effectively.
How does a Shortage Control Associate engage with customers and associates?
A Shortage Control Associate engages with customers and associates in a friendly and confident manner, providing a welcoming greeting with eye contact and a smile during interactions. This helps build trust and respect amongst both customers and associates in the store.