FAQs
What is the minimum number of hours I will be contracted to work?
You will receive a minimum contract of 16 hours.
Are there opportunities to work more than the minimum contracted hours?
Yes, you may often be required to work additional hours to cover busy periods, absences, and holidays.
Is previous experience in retail or customer service required for this role?
While having experience in a customer-facing environment is ideal, it is not strictly required as we welcome candidates who are ready to learn.
What kind of training will I receive in this role?
You will undergo 6 months of industry-leading training covering key aspects of the role, including handling and caring for pets, customer service, and health and safety.
What benefits do store colleagues receive?
Benefits may include a discretional annual bonus scheme, paid holidays, colleague discounts, access to a benefits platform, and a free Employee Assistance Programme (EAP), among others.
Are there opportunities for career advancement with Pets at Home?
Yes, Pets at Home encourages career growth and development opportunities for all employees within the organization.
Do I need to work weekends?
Yes, due to the nature of the retail environment, a flexible shift pattern across 7 days a week is required.
What is the company culture like at Pets at Home?
The culture at Pets at Home is friendly and inclusive, valuing diversity and encouraging everyone to be their authentic selves.
How does Pets at Home recognize employee service?
Employees celebrate service anniversaries with gifts and events between 5-30 years of service.
Can I apply if my skills and experience don't perfectly align with the job description?
Yes, we encourage candidates from diverse backgrounds to apply, even if their skills and experience don’t perfectly match, as unique contributions are valued.