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Store Colleague - Part Time

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You should be passionate about service, flexible for shifts, have customer-facing experience, and be ready for extensive training in pet care and health. Target-driven experience is a plus.
  • You will ensure excellent customer experiences, uphold high pet care standards, maintain operations, and build strong relationships with customers and colleagues daily.

Requirements

  • People who are passionate about delivering great service.
  • Flexible. Due to the nature of working within a busy retail environment, we need you to have the ability to work a flexible shift pattern across 7 days a week. You will receive a minimum contract of 16 hours, but you will often be required to work more hours to cover busy periods, absences, and holidays.
  • Ideally has experience of working within a customer-facing environment.
  • Preferably you will have worked in target driven environment, but if not happy to work in one.
  • Ready to take on 6 months of industry-leading training covering all the key aspects of the role, handling, and caring for Pets, Customer Service and Health and Safety.

Responsibilities

  • Your role will be at the heart of our pet care centres, and you will ensure our customers have a great experience that sets us apart and drives customer loyalty for our great brands.
  • Our Store Colleagues are critical to the success of our business.
  • They are responsible for exceeding our customer's expectations daily, ensuring the highest standard of pet care, brilliant operational standards, and building strong relationships with our customers and colleagues.

FAQs

What is the minimum number of hours I will be contracted to work?

You will receive a minimum contract of 16 hours.

Are there opportunities to work more than the minimum contracted hours?

Yes, you may often be required to work additional hours to cover busy periods, absences, and holidays.

Is previous experience in retail or customer service required for this role?

While having experience in a customer-facing environment is ideal, it is not strictly required as we welcome candidates who are ready to learn.

What kind of training will I receive in this role?

You will undergo 6 months of industry-leading training covering key aspects of the role, including handling and caring for pets, customer service, and health and safety.

What benefits do store colleagues receive?

Benefits may include a discretional annual bonus scheme, paid holidays, colleague discounts, access to a benefits platform, and a free Employee Assistance Programme (EAP), among others.

Are there opportunities for career advancement with Pets at Home?

Yes, Pets at Home encourages career growth and development opportunities for all employees within the organization.

Do I need to work weekends?

Yes, due to the nature of the retail environment, a flexible shift pattern across 7 days a week is required.

What is the company culture like at Pets at Home?

The culture at Pets at Home is friendly and inclusive, valuing diversity and encouraging everyone to be their authentic selves.

How does Pets at Home recognize employee service?

Employees celebrate service anniversaries with gifts and events between 5-30 years of service.

Can I apply if my skills and experience don't perfectly align with the job description?

Yes, we encourage candidates from diverse backgrounds to apply, even if their skills and experience don’t perfectly match, as unique contributions are valued.

We're all for pets.

Retail & Consumer Goods
Industry
5001-10,000
Employees
1991
Founded Year

Mission & Purpose

Pets at Home is the UK's leading pet care business, offering pet products, services, and advice to pet owners. Their ultimate mission is to create a better world for pets and their owners by providing everything needed to keep pets happy and healthy. This includes a wide range of pet food, accessories, grooming, and veterinary services. Pets at Home is dedicated to supporting pet welfare and delivering exceptional customer service, ensuring that both pets and their owners receive the best care and products.