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Store Colleague - Part Time

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Pets at Home

3d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Canterbury

AI generated summary

  • You should be passionate about service, flexible for shifts, ideally have customer-facing and target-driven experience, and be ready for 6 months of training in pet care and safety.
  • You will ensure outstanding customer experiences, uphold high pet care standards, maintain operational excellence, and build strong relationships with customers and team members daily.

Requirements

  • People who are passionate about delivering great service.
  • Flexible. Due to the nature of working within a busy retail environment, we need you to have the ability to work a flexible shift pattern across 7 days a week. You will receive a minimum contract of 16 hours, but you will often be required to work more hours to cover busy periods, absences, and holidays.
  • Ideally has experience of working within a customer-facing environment.
  • Preferably you will have worked in target driven environment, but if not happy to work in one.
  • Ready to take on 6 months of industry-leading training covering all the key aspects of the role, handling, and caring for Pets, Customer Service and Health and Safety.

Responsibilities

  • Your role will be at the heart of our pet care centres, and you will ensure our customers have a great experience that sets us apart and drives customer loyalty for our great brands.
  • Our Store Colleagues are critical to the success of our business.
  • They are responsible for exceeding our customer's expectations daily, ensuring the highest standard of pet care, brilliant operational standards, and building strong relationships with our customers and colleagues.

FAQs

What is the job title for this position?

The job title is Store Colleague - Part Time.

What qualities are you looking for in a candidate?

We are looking for people who are passionate about delivering great service, flexible in their work schedule, ideally with experience in a customer-facing environment, and willing to undergo training in pet care and customer service.

How many hours will I typically work in a week?

You will receive a minimum contract of 16 hours per week, but you may be required to work more hours during busy periods, absences, and holidays.

What kind of training will be provided?

You will receive 6 months of industry-leading training covering key aspects of the role, including handling and caring for pets, customer service, and health and safety.

Are there any specific work hours or shift requirements?

Yes, the role requires the ability to work a flexible shift pattern across 7 days a week.

What benefits do store colleagues receive?

Benefits may include a discretionary annual bonus scheme, paid holidays (starting at 28 days and rising to 33 days after 2 years), a 20% colleague discount, access to a benefits platform, free Employee Assistance Programme, and life assurance.

Is experience in a target-driven environment necessary?

While experience in a target-driven environment is preferable, it is not strictly necessary. We welcome candidates who are willing to work in such an environment.

Can I apply if my skills and experience don’t perfectly align with the job requirements?

Yes, we encourage individuals to apply even if their skills and experience don't perfectly align. We value unique contributions based on your values and behaviors.

Is this position suitable for someone with a strong passion for pets?

Absolutely! We want individuals who are passionate about pets and care about helping their community.

How can I find out more about the company's values and benefits?

You can read more about our Values & Behaviours and explore additional benefits by clicking the provided links in the job description.

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Pets at Home

We're all for pets.

Retail & Consumer Goods
Industry
5001-10,000
Employees
1991
Founded Year

Mission & Purpose

Pets at Home is the UK's leading pet care business, offering pet products, services, and advice to pet owners. Their ultimate mission is to create a better world for pets and their owners by providing everything needed to keep pets happy and healthy. This includes a wide range of pet food, accessories, grooming, and veterinary services. Pets at Home is dedicated to supporting pet welfare and delivering exceptional customer service, ensuring that both pets and their owners receive the best care and products.