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Store Colleague - Part Time

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Pets at Home

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations

AI generated summary

  • You should be flexible, passionate about customer service, preferably with retail experience, and ready for 6 months of training in pet care and safety. Inclusivity is key; all backgrounds welcome.
  • You will enhance customer experiences, maintain high pet care and operational standards, and build strong relationships with customers and colleagues daily.

Requirements

  • People who are passionate about delivering great service.
  • Flexible. Due to the nature of working within a busy retail environment, we need you to have the ability to work a flexible shift pattern across 7 days a week. You will receive a minimum contract of 16 hours, but you will often be required to work more hours to cover busy periods, absences, and holidays.
  • Ideally has experience of working within a customer-facing environment.
  • Preferably you will have worked in target driven environment, but if not happy to work in one.
  • Ready to take on 6 months of industry-leading training covering all the key aspects of the role, handling, and caring for Pets, Customer Service and Health and Safety.
  • Our culture is friendly and inclusive. Each one of our teams is unique because we welcome everyone, and everyone can be themselves. If you share our belief that together 'we're better with pets', we'd like to hear from you, whatever your background or circumstances.

Responsibilities

  • Your role will be at the heart of our pet care centres, and you will ensure our customers have a great experience that sets us apart and drives customer loyalty for our great brands.
  • Our Store Colleagues are critical to the success of our business.
  • They are responsible for exceeding our customer's expectations daily, ensuring the highest standard of pet care, brilliant operational standards, and building strong relationships with our customers and colleagues.

FAQs

What qualifications do I need to apply for the Store Colleague position?

While specific qualifications are not required, we ideally look for candidates with experience in a customer-facing environment and an openness to work in a target-driven setting.

What are the working hours for this role?

The role requires flexibility, as you will work a minimum of 16 hours with the possibility of additional hours to cover busy periods, absences, and holidays across a flexible shift pattern throughout the week.

Is training provided for new employees?

Yes, you will undergo 6 months of industry-leading training covering key aspects of the role, including handling and caring for pets, customer service, and health and safety.

What type of discounts can I expect as a store colleague?

You'll receive a 20% colleague discount for all Pets at Home Group brands, including a 30% discount on own brand products.

Are there opportunities for career advancement within the company?

Yes, we value our colleagues and provide opportunities for growth and advancement, supported by training and development programs.

What benefits are offered to part-time store colleagues?

Benefits include a discretionary annual bonus scheme, paid holidays starting at 28 days, extra days off for special occasions, and access to an Employee Assistance Programme (EAP).

How does the company support employee well-being?

We offer various benefits that support mental, emotional, and financial well-being, including life assurance, an EAP, and discounts on other retailers through our benefits platform.

Can I apply for this role if I have no prior experience in retail?

Yes, we welcome candidates from all backgrounds and who may not have specific retail experience, provided they are passionate about pets and customer service.

What is the culture like at Pets at Home?

Our culture is friendly and inclusive, welcoming unique perspectives and celebrating diversity. We encourage our colleagues to be themselves and bring their values to work.

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Pets at Home

We're all for pets.

Retail & Consumer Goods
Industry
5001-10,000
Employees
1991
Founded Year

Mission & Purpose

Pets at Home is the UK's leading pet care business, offering pet products, services, and advice to pet owners. Their ultimate mission is to create a better world for pets and their owners by providing everything needed to keep pets happy and healthy. This includes a wide range of pet food, accessories, grooming, and veterinary services. Pets at Home is dedicated to supporting pet welfare and delivering exceptional customer service, ensuring that both pets and their owners receive the best care and products.