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Store Detective

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Mitie

29d ago

  • Job
    Full-time
    Junior & Mid Level
  • Liverpool, +1

AI generated summary

  • You need adaptability, calmness under pressure, strong customer service and communication skills, proactive attitude, SIA license, observational skills, and confidence in challenging situations.
  • You will observe and deter theft, work with CCTV teams, liaise with police, build networks, report incidents promptly, and occasionally attend court to provide evidence.

Requirements

  • As no two days at our client's regional stores are the same, you will need to be highly adaptable.
  • You will remain calm under pressure and react quickly in challenging situations.
  • Experience in a customer facing with a strong customer service background.
  • Strong communication skills (both written and verbal), preferably with a GCSE of equivalent in English.
  • Proactive and forward-thinking approach to work, demonstrating adaptability and a desire to improve on existing working practices.
  • Strongly self-motivated individual possessing a can do attitude and a drive to learn.
  • A positive, outgoing personality looking to be part of a strong and established team.
  • It is essential that you are SIA licenced – store detective experience is highly desirable.
  • Exceptional observational skills; ability to handle sensitive situations and to make quick decisions.
  • Confidence to challenge people when necessary.
  • Ability to use modern surveillance systems, like CCTV and electronic tags.

Responsibilities

  • Observe, deter and arrest those taking part in criminal activity in line with Theft Act.
  • Follow ASCONE process.
  • Work with SOC CCTV operators to Identify and stop offenders.
  • Liaison with the police forces and other crime prevention partners, in the areas you will be operating, will be key to keeping up to date with crime trends in the area.
  • Build local network to identify and disrupt crime.
  • Report incidents accurately and in a timely fashion.
  • Occasionally attend court to provide evidence.

FAQs

What are the working hours for the Store Detective position?

The working hours for the Store Detective position are 45 hours per week, from Tuesday to Saturday.

What is the hourly pay rate for this role?

The hourly pay rate for the Store Detective role is £14.24 per hour.

Is travel paid for this position?

Yes, all travel expenses are paid for while working in this position.

What geographical area will the Store Detective cover?

The Store Detective will operate within a 40-mile radius of the M&S Gemini store in Warrington, covering areas including Wigan, Liverpool, and the west part of Manchester.

What are the main duties of a Store Detective?

The main duties include observing and apprehending individuals involved in criminal activity, following the ASCONE process, liaising with CCTV operators and police forces, building a local network to disrupt crime, and accurately reporting incidents.

Are there any educational requirements for this position?

Strong communication skills, preferably with a GCSE or equivalent in English, are required for this position.

What skills are required for the Store Detective role?

Candidates should have strong observational skills, the ability to handle sensitive situations, confidence to challenge people, a proactive approach to work, and a strong customer service background.

Is prior experience as a Store Detective necessary?

While store detective experience is highly desirable, it is essential for candidates to be SIA licensed.

Will I need to attend court as part of this job?

Yes, occasionally you may need to attend court to provide evidence related to incidents you report.

How important is teamwork for this role?

A positive and outgoing personality is essential, and being part of a strong and established team is highly valued in this role.

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Mitie

The exceptional, every day

Technology
Industry
10,001+
Employees
1987
Founded Year

Mission & Purpose

Mitie is a company that specialises in facilities management, offering a range of services including cleaning, security, property management, and technical support for various industries. Their ultimate goal is to provide integrated and efficient solutions that help businesses manage their facilities effectively. Mitie's purpose revolves around delivering services that enhance workplace experiences, improve operational efficiency, and contribute to the well-being of occupants and users of the spaces they manage. By leveraging their expertise and innovation, they aim to create environments that are safe, productive, and conducive to the success of their clients and their workforce.