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Store Director - London

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SEPHORA

19d ago

  • Job
    Full-time
    Senior Level
  • London

AI generated summary

  • You must demonstrate advanced product knowledge, proven retail leadership, digital competence, team development skills, and embody brand values of inclusivity and empowerment.
  • You will drive sales strategies, analyze market trends, enhance customer experiences, lead team performance, ensure operational excellence, and foster a positive store culture while managing staffing and promotions.

Requirements

  • Advanced Product & Customer Knowledge: In-depth understanding of Sephora’s product lines and customer engagement standards to drive exceptional client satisfaction.
  • Proven Retail Leadership: Extensive experience in managing high-performing retail teams and exceeding sales targets through effective store operations and budgeting.
  • Digital & Analytical Competence: Strong digital orientation and analytical skills to interpret sales data, enhance decision-making, and optimize store performance.
  • Team Development & Coaching: Ability to mentor, inspire, and develop a high-performance team culture, promoting collaboration and individual growth.
  • Brand Alignment & Values Embodiment: Consistently represents Sephora’s values of inclusivity, creativity, and empowerment, projecting a professional image aligned with brand standards, and fostering an environment that celebrates beauty and self-expression.

Responsibilities

  • Provide strategic guidance to the Retail Director by delivering comprehensive analyses of market conditions, competitive landscape, and customers’ needs to identify new business opportunities and inform growth strategies.
  • Develop and present monthly reports that track competitor activities and performance metrics to inform strategic decision-making.
  • Formulate and implement short- and long-term business strategies aimed at maximizing both top-line and bottom-line sales.
  • Offer actionable product recommendations grounded in local market insights and customer feedback to enhance inventory performance.
  • Design and execute impactful in-store promotional events and displays to drive brand visibility and customer engagement.
  • Cultivate relationships with other stores and head office departments to share insights and enhance operational effectiveness.
  • Ensure adherence to operational guidelines and standards to maintain a high level of efficiency and compliance.
  • Exemplify the Sephora Attitude, setting a high standard of customer engagement and satisfaction for the entire team.
  • Actively support team members in challenging situations to uphold exceptional client service standards.
  • Utilize customer satisfaction metrics, such as the Love Meter, to drive continuous improvement initiatives for the client experience and swiftly resolve complaints.
  • Reinforce and embed sales policies and techniques derived from Sephora University across all team members to ensure consistent execution.
  • Analyse sales performance data to identify trends and develop strategic action plans aimed at exceeding targets.
  • Monitor stock availability and proactively address potential out-of-stock situations to meet customer demand effectively.
  • Support the Customer Experience Manager and Beauty Supervisors in sharing best practices and evaluating promotions to align with sales goals and customer expectations.
  • Support the Services Manager in designing educational and engaging customer experiences that drive service targets.
  • Drive accountability for meeting and exceeding sales targets across all product categories, including exclusive and Sephora Collection offerings.
  • Analyse sales results regularly to propose and implement targeted action plans that enhance overall performance.
  • Collaborate with the Operations Manager and Supervisors to maintain operational excellence in store presentation and merchandising.
  • Drive engagement with visual merchandising standards to create compelling displays that attract and retain customers.
  • Lead post-event analyses to measure the impact of in-store promotions on sales performance and customer engagement.
  • Cultivate a high-performance culture by motivating and developing the management and store team through regular coaching and feedback.
  • Effectively communicate the business strategy and operational objectives to the team, ensuring alignment and commitment.
  • Facilitate collaborative meetings with the Customer Experience Manager and Operations Manager to analyse team performance and operational effectiveness.
  • Oversee the Performance Check-in and Improvement Plan processes to enhance individual and team performance continuously.
  • Strategically manage annual leave and scheduling to optimize staffing levels in alignment with business needs.
  • Promote a culture of recognition and appreciation, empowering team members to excel and contribute to a positive work environment.
  • Drive employee engagement initiatives that foster teamwork and strengthen the store's community spirit.
  • Collaborate with the recruitment department to attract and hire top talent for the store.

FAQs

What is the type of contract for the Store Director position?

The contract for the Store Director position is permanent and full-time (40 hours per week).

What is the primary responsibility of the Store Director at Sephora?

The primary responsibility of the Store Director is to drive sales and champion excellence across all aspects of store performance, ensuring exceptional customer experiences and effective budget management.

Who does the Store Director report to?

The Store Director reports directly to the Retail Director.

What are some key responsibilities of the Store Director?

Key responsibilities include providing strategic business leadership, ensuring customer experience excellence, optimizing sales, and managing team development and performance.

What skills are required for the Store Director position?

Required skills include advanced product and customer knowledge, proven retail leadership, digital and analytical competence, team development and coaching abilities, and embodiment of brand alignment and values.

What type of culture can a Store Director expect at Sephora?

A Store Director can expect a culture that emphasizes inclusivity, creativity, empowerment, and support for professional development.

How does Sephora approach team development?

Sephora invests in training and development, offering personalized career plans to help team members evolve and build their skills.

Is there an emphasis on diversity and inclusion at Sephora?

Yes, Sephora is proud to be an equal opportunity workplace and is committed to creating an inclusive environment for all employees.

What opportunities for creativity and innovation are there for the Store Director?

The Store Director has the opportunity to unleash creativity through innovative strategies, as Sephora values a disruptive spirit and encourages employees to learn and evolve.

What is Sephora's stance on employee engagement and recognition?

Sephora promotes a culture of recognition and appreciation, empowering team members to contribute to a positive work environment and fostering teamwork.

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SEPHORA

Reimagine your future, with Sephora

Retail & Consumer Goods
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

At Sephora, we stand together and we stand for something more since 1969. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. As part of the LVMH family, Sephora’s excellence, innovation, and entrepreneurial spirit have made us the world’s leading beauty retailer growing twice faster than the market. With our 3 000 stores & corners in 36 markets and our 31 websites, we offer clients a unique retail experience with innovative services and nearly 300 beauty brands including Sephora’s own brand, Sephora Collection. Beautifying people’s lives is a full-time challenge that our more than 46 000 passionate in-store and Head Office team members tackle every day. At Sephora, you can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. Sparked by energy and excitement, our passion is contagious. So if you are ready to make your mark at a leading global retailer and belong to something beautiful, join us and reimagine your future, with Sephora.