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Store Manager

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Mejuri

2mo ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
  • London
  • Quick Apply

AI generated summary

  • You need retail experience in high-volume stores, financial management skills, leadership ability, service excellence knowledge, strong communication, local market insights, and a desire for fast-paced environments.
  • You will drive profitability, manage budgets, coach staff, ensure customer satisfaction, uphold compliance, foster community relations, and support operational excellence to achieve targets.

Requirements

  • Experience in high volume store in retail.
  • Understanding of local market and requirements relevant to new store openings.
  • Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
  • Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments.
  • Demonstrated understanding of service excellence in a consumer environment.
  • Excellent communication skills.
  • Deep local knowledge and informed of trends in retail, you're well connected, and you know how to navigate and grow your network to get the introductions you need.
  • Desire to work in a fast paced, entrepreneurial environment –you understand the importance of experimentation and iteration.
  • Bonus: you've opened a store from scratch.
  • Bonus: you've worked at a start-up or fast growing company.

Responsibilities

  • - Responsible for the financial health and profitability of your store, driving revenue and exceeding targets.
  • - Responsible for managing store's spend & seeks opportunities to minimize costs.
  • - Review and monitor daily, weekly, monthly business and people results and create strategic plans in partnership with the District Manager to achieve ideal targets.
  • - Support store team in setting and achieving KPI goals, by driving a culture of performance, cost awareness and accountability.
  • - Develop the required business acumen to analyze results and plan & execute for improvement.
  • - Responsible for mitigating risk within store, identifying and resolving all gaps or roadblocks to profitability & protecting our assets including internal & external theft, inventory accuracy & shrink.
  • - Form partnership & provide regular feedback to the Visual Merchandising team to ensure all locations have the correct assortment, depth & breadth, designed to drive profitability & sales.
  • - Ensure that we have the right people in the right positions at the right time and in the right quantities across your store.
  • - Validate and participate in the sourcing, assessment, and selection of talent to build the infrastructure necessary to sustain and grow our scaling business.
  • - Validate and participate in the successful integration and onboarding of new talent to our store.
  • - Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
  • - Build healthy relationships with our people and establish a positive and engaging work environment.
  • - Ensure that store schedules are supported with high quality and accurate inputs and uphold the standards of responsible live-week management.
  • - Nurture a sustainable talent pipeline by providing store teams access to learning opportunities to prepare them for success in both current, and future, opportunities.
  • - Validate and uphold the Mejuri compensation philosophy, ensuring that employees are compensated appropriately for their performance.
  • - Validate that high performing employees are retained and low performing employees are amicably exited.
  • - Adhere to and validate our compliance practices and partner with People Operations to resolve escalations as they arise.
  • - Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri's Steps of Selling.
  • - Provide in-store coaching to staff & Assistant Store Manager, working alongside them to demonstrate best practices in hosting, customer service and product knowledge.
  • - Lead and validate client strategy to build lasting relationships with existing customers and drive new customer acquisition.
  • - Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
  • - Act as an ambassador of Mejuri's culture and values within and outside the company.
  • - Identify opportunities for marketing initiatives to drive new & repeat customers and community engagement at the store level.
  • - Partner with Marketing & Store Services teams to host 1 event per quarter at each store location (including Fine Crew & Piercing events).
  • - Identify opportunities to build and maintain relationships within local communities to drive brand awareness.
  • - Responsible for providing day-to-day support to store team to ensure all objectives are achieved, operational, brand and product standards are maintained & store teams are set up for success.
  • - Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.
  • - Partner with Operations teams to hold successful inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
  • - Champion best practices and execute the maintenance of all store functions ensuring locations are able to operate seamlessly, on time and achieve the desired objectives & KPIs.

FAQs

What are the primary responsibilities of a Store Manager at Mejuri?

The primary responsibilities include driving revenue and profitability, managing store operations, leading and developing team members, ensuring excellent customer experience, and acting as an ambassador for the Mejuri brand.

What qualifications are required for the Store Manager position?

Candidates should have experience in a high-volume retail store, financial management experience, exceptional leadership capabilities, and a demonstrated understanding of service excellence in a consumer environment.

What benefits does Mejuri offer to its employees?

Mejuri offers a minimum of 5 weeks vacation, comprehensive medical and dental benefits, parental leave salary top-up, semi-annual performance reviews, internal coaching, and a generous product discount.

Is there a specific experience that would be advantageous for this role?

Yes, previous experience in opening a store from scratch or working at a startup or fast-growing company is considered a bonus.

What values does Mejuri emphasize in its company culture?

Mejuri emphasizes values such as finding a way, raising the bar, being customer obsessed, empowered ownership, taking action, humility, curiosity, and driving results.

How does Mejuri support employee development?

Mejuri provides access to learning opportunities, an internal coaching department, and supports career growth for employees through regular performance reviews and development plans.

What is the store manager's approach to team management?

The Store Manager should ensure the right people are in the right positions, validate and participate in talent sourcing and onboarding, build healthy relationships within the team, and nurture a sustainable talent pipeline.

Will the Store Manager be responsible for community engagement?

Yes, the Store Manager is responsible for identifying opportunities for marketing initiatives, driving brand awareness, and building relationships within local communities.

What types of customer engagement initiatives are expected from the Store Manager?

The Store Manager is expected to lead and validate client strategies, improve customer relationships, and promote in-store services such as piercing and engraving.

Does Mejuri provide any support for accessibility needs?

Yes, Mejuri is committed to accommodating accessibility needs and encourages applicants to inform them of any requirements.

Mejuri

Redefining luxury, your way.

Retail & Consumer Goods
Industry
201-500
Employees
2013
Founded Year

Mission & Purpose

At Mejuri, we're redefining luxury. Feeling disconnected from the traditional industry narrative, CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way we purchase jewelry—for ourselves. From that founding moment, we’ve been putting a modern spin on a legacy industry through high-quality craftsmanship, timeless design, meaningful stories and an authentic sense of community. “I founded Mejuri because I saw a jewelry industry that was built for men gifting women and not women celebrating themselves. To me, the truest expression of Mejuri is mutual uplift: all of us supporting each other, and you, our community, feeling empowered to invest in yourself and, in turn, the community around you.” - Noura Sakkijha, CEO OUR VISION A world in which everyone feels inspired to celebrate more than what we're told. To recognize the moments and memories we experience every day that matter most to us.