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Store Manager

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LUSH Fresh Handmade Cosmetics - MENA

3d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Kingston upon Hull

AI generated summary

  • You must have a passion for exceptional customer service, strong management and teamwork skills, and effective verbal communication to lead your team and achieve business goals.
  • You will lead your team to enhance customer experiences, drive sales, manage finances, recruit talent, organize events, ensure store visuals align with trends, and maintain a positive work environment.

Requirements

  • Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service. Our stores are an oasis of kindness, where we aim to deliver memorable experiences that make our customers day. A Store Manager is at the helm of this, and should be motivated by this.
  • Management Skills: Able to navigate difficult conversations, set and manage expectations and support your management team. A Store Manager must balance the needs of the business, along with ensuring the team's morale is maintained and motivated.
  • Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team.
  • Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers and surrounding stores.

Responsibilities

  • Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
  • Drive sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives.
  • Ensure the shop is well-stocked, visually appealing, and product displays are adjusted to reflect current sales trends and seasonal changes.
  • Manage the shop’s financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin.
  • Recruit, train, and develop a diverse and talented team, ensuring they are well-prepared to meet sales and service goals.
  • Foster a positive work environment through effective communication, regular team check-ins, and promoting work-life balance.
  • Plan and implement in-store and external events, collaborating with the PR team to enhance the shop's visibility and attract new customers.
  • Ensure the shop operates within established Lush guidelines, creating internal processes where necessary to suit your shop's unique needs.
  • Promote safety and well-being within the team, ensuring a secure work environment and access to support resources.
  • Monitor sales trends and local customer needs, adjusting opening hours and staffing levels to maximise trading opportunities.

FAQs

What are the contract hours for the Store Manager position?

The contract hours for the Store Manager position range from 32 to 40 hours per week.

Is this a permanent position?

No, this is a Fixed Term position lasting 9 to 12 months to cover parental leave.

When is the start date for this role?

The start date for the Store Manager role is 1st February.

What kind of experience is required for this role?

The ideal candidate should have a genuine passion for customer service, strong management skills, and the ability to lead a team effectively.

Are there opportunities for employee development?

Yes, we encourage employee development and you will be responsible for recruiting, training, and upskilling your team members.

What kind of benefits does the Store Manager position offer?

Benefits include a holiday allowance, 50% discount on Lush products and spa treatments, a discretionary and profit-based bonus, a pension scheme, a paid day off for your birthday, and flexible working options.

How does the company ensure a positive work environment?

The company promotes a positive work environment through effective communication, regular team check-ins, and by supporting work-life balance.

Will I have the autonomy to shape my team?

Yes, as a Store Manager, you will have the autonomy to recruit, build, and develop your team to align with business goals.

What is the core focus of this Store Manager role?

The primary focus of the Store Manager role is to deliver exceptional customer service and create memorable experiences for customers.

Are there opportunities for community engagement?

Yes, part of your role will involve building strong connections within the local community, including interactions with businesses, charity organizations, and campaigning groups.

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LUSH Fresh Handmade Cosmetics - MENA

We're creating a cosmetics revolution to save the planet.

Manufacturing & Electronics
Industry
201-500
Employees
1995
Founded Year

Mission & Purpose

We believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We believe in buying ingredients only from companies that do not commission tests on animals and in testing our products on humans. We invent our own products and fragrances. We make them fresh by hand using little or no preservative or packaging, using only vegetarian ingredients, and tell you when they were made. We believe in happy people making happy soap, putting our faces on our products and making our mums proud. We believe in long candlelit baths, sharing showers, massage, filling the world with perfume and in the right to make mistakes, lose everything and start again. We believe our products are good value, that we should make a profit and that the customer is always right.