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Store Manager

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Reliance Retail

3mo ago

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
    Business, Operations & Strategy
  • Sirsa

AI generated summary

  • You must demonstrate operational effectiveness, financial management, problem-solving skills, emotional intelligence, customer service focus, and strong communication and teamwork abilities.
  • You will set sales targets, manage inventory and compliance, drive team performance, address customer feedback, and promote a customer-centric culture while optimizing costs and margins.

Requirements

  • * Functional Competencies
  • * Operational Effectiveness
  • * Finance Management
  • * Analysis and Problem Solving
  • * Results Orientation
  • * Behavioural Competencies
  • * Self-Development
  • * Emotional Intelligence
  • * Customer Service Orientation
  • * People Management
  • * Communication
  • * Teamwork and Collaboration

Responsibilities

  • Set store sales plans and quotas aligned with business objectives.
  • Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
  • Implement production, productivity, quality, and customer service standards.
  • Recommend product lines and ensure appropriate merchandise mix.
  • Drive sales, margin, shrink control, inventory management and cost optimization.
  • Manage commercials and statutory compliance.
  • Manage performance and foster teamwork among store staff.
  • Identify and develop talent for critical positions.
  • Address customer feedback to improve service and processes.
  • Stay updated on competition and manage customer escalations.
  • Drive local events and promotions as per marketing calendar.
  • Promote a "Customer Obsessed Culture" to prioritize customer centricity.

FAQs

What are the educational qualifications required for the Store Manager position?

A graduation or post-graduation degree is required for the Store Manager position.

What are the main responsibilities of a Store Manager?

The main responsibilities include managing store P&L, driving sales, maintaining gross margin, implementing customer service standards, managing inventory, fostering teamwork, and addressing customer feedback.

How is success measured for a Store Manager?

Success is measured through key performance indicators such as gross margin, discount management, customer experience scores, and business acumen in profitability and competition.

Is previous retail experience necessary for this role?

Yes, previous retail experience is generally preferred as it contributes to operational effectiveness and customer service delivery.

What competencies are essential for a Store Manager?

Essential competencies include operational effectiveness, finance management, analysis and problem-solving, emotional intelligence, customer service orientation, and effective communication.

What is the importance of customer service in this role?

Customer service is prioritized through a "Customer Obsessed Culture," which emphasizes addressing feedback, improving processes, and enhancing the overall customer experience.

Does the Store Manager manage store staff performance?

Yes, managing performance and fostering teamwork among store staff is a crucial responsibility of the Store Manager.

Are there any specific goals related to Jio Business for this position?

Yes, the Store Manager is responsible for achieving targets related to activations, recharges, and CAF rejections in the Jio Business segment.

How does a Store Manager contribute to marketing initiatives?

A Store Manager drives local events and promotions in alignment with the marketing calendar to boost sales and customer engagement.

What kind of culture does the Store Manager need to promote?

The Store Manager needs to promote a "Customer Obsessed Culture" to ensure a strong focus on customer-centricity in store operations.

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Reliance Retail

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.