FAQs
What are the primary responsibilities of the Store Manager?
The primary responsibilities include managing the store's P&L, setting sales plans and quotas, maintaining gross margin and inventory metrics, driving sales and customer service, managing store personnel performance, and implementing marketing strategies.
What educational qualifications are required for this position?
Candidates should have a graduation or post-graduation degree.
How is success measured for the Store Manager role?
Success is measured through key performance indicators such as gross margin, discount management, customer experience scores, people management, and business acumen metrics.
What competencies are necessary for this role?
Necessary competencies include operational effectiveness, finance management, analysis and problem-solving, results orientation, emotional intelligence, customer service orientation, and effective communication skills.
What is emphasized in the company culture?
The company promotes a "Customer Obsessed Culture" to prioritize customer-centricity in all operations.
How important is team management in this role?
Team management is vital; the Store Manager is responsible for managing performance, fostering teamwork, and identifying and developing talent for critical positions.
Does the Store Manager handle customer feedback?
Yes, the Store Manager is expected to address customer feedback to improve service and processes.
Are there specific areas of focus regarding inventory management?
Yes, the Store Manager must drive sales while managing shrink control, inventory management, and cost optimization.
Will the Store Manager be involved in local events?
Yes, the Store Manager is responsible for driving local events and promotions as per the marketing calendar.
What is the expected approach to competition?
The Store Manager should stay updated on competition and manage customer escalations effectively.