Store Manager - Belfast

Gym+Coffee

2mo ago

Job
Full-time
Mid Level
Belfast
Quick Apply

AI generated summary

You must be flexible, driven, knowledgeable about business performance, lead the team, ensure customer satisfaction, manage stock and costs, uphold brand standards, and maintain a safe environment.
You will lead the sales team, drive business strategy, enhance customer experience, manage employee development, oversee operations, monitor performance, and ensure visual standards and safety compliance.

Requirements

Candidate must be flexible Monday to Sunday.
Have strong awareness of your store as a business, and clearly demonstrate your knowledge in regards to its performance.
Communicate daily sales targets and results ensuring all employees understand their role in delivering them.
Identify and inform Senior Management of any risks or areas that require improvement, present issues, solutions and work collaboratively to address them.
Monitor competitor activity and react/ give feedback accordingly.
Maintain maximum stock availability through effective use of replenishment.
Ensure trade reports are completed and the data is analysed to support commercial decisions affecting sales.
Support Senior Management to control, manage and minimise all controllable costs efficiently (within planned budgets and targets).
Be an ambassador for the brand.
Ensure high levels of customer satisfaction through excellent sales service.
Ascertain customers’ needs and wants.
Meet individual, and store sales targets by maximising sales at every opportunity through the use of upselling, link-selling and add-on opportunities.
Deal with customer inquiries and refunds professionally and effectively, converting refunds into sales opportunities where possible.
Develop the team into ambassadors for the brand, lead by example.
Completion of store schedules and monitoring team annual leave.
Ensure approval of employee timecards are accurate for payroll.
Support the Senior Management to ensure store operations are in line with brand expectations and company practice.
Promote and deliver excellence in visual standards in-line with company guidelines and expectations.
Ensure all store banking and administration is reconciled each day in line with company procedures.
Ensure the store is a safe working environment by adhering to company H&S guidelines reporting and following up maintenance issues promptly.
Maintain housekeeping standards, ensuring all front and back of house areas are kept clean and tidy.
Effectively maintain best practice within both stock room and the store office to ensure that all stock and administration is in line with company guidelines (including personnel files any confidential information).
Comply with company policies regarding receipt of deliveries ensuring they are dealt with within in a timely manner, minimising any stock loss impact on the store/business.
Protect stock and other company assets through promoting awareness of loss prevention within the team and through store compliance with security procedures.
Manage multiple demands and shifting priorities, always working to ensure deadlines are met and standards maintained.
Effectively delegate tasks to your team based on their strengths and area of responsibilities, following up those instructions to ensure completion.
Fully understand the expectations of your role and accept general accountability for your responsibilities in store.
Recognise, accept and maintain only the highest standards in store.
Support the Retail Director to create an excellent customer service culture within your store.
Take full ownership of your personal development actively seeking feedback to improve performance.
Any other adhoc duties as required.

Responsibilities

Provide inspiration for the sales team by having a clear vision, expectations and through leading by example
Support and drive the business strategy through strong teamwork, both with immediate colleagues and in other areas of the business
Empower your team to demonstrate initiative, effective problem solving and to actively seek opportunities for development
Communicate information effectively to all parties, using appropriate language
Remain calm and be able to make rational decisions whilst under pressure or in difficult situations
Support Senior Management by embracing change in a positive and enthusiastic manner, ensuring effective execution of initiatives
Motivate and engage the team to deliver a ‘unique customer experience’ culture within the store.
Assist in the hiring, onboarding, training, and developing of new employees to meet organisational needs
Identify the training & development needs of your team, and seek opportunities for people to fulfil their potential
Lead training programmes and champion employee development
Provide feedback on an employee’s performance through the performance review cycle, helping to develop an employee’s skills where needed, and addressing performance problems
Monitor employees performance throughout the probationary period
Encourage and recognise outstanding team performance to increase team motivation and store morale
Have strong awareness of your store as a business, and clearly demonstrate your knowledge in regards to its performance.
Communicate daily sales targets and results ensuring all employees understand their role in delivering them
Identify and inform Senior Management of any risks or areas that require improvement, present issues, solutions and work collaboratively to address them
Monitor competitor activity and react/ give feedback accordingly
Maintain maximum stock availability through effective use of replenishment
Ensure trade reports are completed and the data is analysed to support commercial decisions affecting sales
Support Senior Management to control, manage and minimise all controllable costs efficiently (within planned budgets and targets).
Be an ambassador for the brand
Ensure high levels of customer satisfaction through excellent sales service
Ascertain customers’ needs and wants
Meet individual, and store sales targets by maximising sales at every opportunity through the use of upselling, link-selling and add-on opportunities
Deal with customer inquiries and refunds professionally and effectively, converting refunds into sales opportunities where possible.
Develop the team into ambassadors for the brand, lead by example
Completion of store schedules and monitoring team annual leave
Ensure approval of employee timecards are accurate for payroll
Support the Senior Management to ensure store operations are in line with brand expectations and company practice
Promote and deliver excellence in visual standards in-line with company guidelines and expectations
Ensure all store banking and administration is reconciled each day in line with company procedures
Ensure the store is a safe working environment by adhering to company H&S guidelines reporting and following up maintenance issues promptly
Maintain housekeeping standards, ensuring all front and back of house areas are kept clean and tidy.
Effectively maintain best practice within both stock room and the store office to ensure that all stock and administration is in line with company guidelines (including personnel files any confidential information)
Comply with company policies regarding receipt of deliveries ensuring they are dealt with within in a timely manner, minimising any stock loss impact on the store/business
Protect stock and other company assets through promoting awareness of loss prevention within the team and through store compliance with security procedures
Manage multiple demands and shifting priorities, always working to ensure deadlines are met and standards maintained
Effectively delegate tasks to your team based on their strengths and area of responsibilities, following up those instructions to ensure completion.
Fully understand the expectations of your role and accept general accountability for your responsibilities in store
Recognise, accept and maintain only the highest standards in store
Support the Retail Director to create an excellent customer service culture within your store
Take full ownership of your personal development actively seeking feedback to improve performance.
Any other adhoc duties as required

FAQs

What are the main responsibilities of a Store Manager at Gym+Coffee?

The main responsibilities include general management of the store, people management, commercial awareness, ensuring a unique brand experience, operations management, stock management, and productivity management.

What is the key objective for the Store Manager position?

The key objective is to maximize sales and profitability within the store through excellent customer service and visual merchandising standards, while creating a unique brand experience in line with Gym+Coffee values.

Is prior retail management experience required for this role?

Yes, prior retail management experience is typically required to effectively oversee store operations and manage the team.

What kind of training will be provided to new employees?

The Store Manager will assist in hiring, onboarding, training, and developing new employees to meet organizational needs, including leading training programs.

Are there opportunities for career advancement at Gym+Coffee?

Yes, Gym+Coffee values employee development and seeks opportunities for team members to fulfill their potential, which can lead to career advancement.

Is the Store Manager required to work on weekends?

Yes, the candidate must be flexible and available to work Monday to Sunday.

How does Gym+Coffee ensure customer satisfaction?

The Store Manager is expected to ensure high levels of customer satisfaction through excellent sales service and by leading the team to meet individual and store sales targets.

What are the expectations regarding visual merchandising for the Store Manager?

The Store Manager is responsible for promoting and delivering excellence in visual standards in line with company guidelines and expectations.

How does the Store Manager support the senior management team?

The Store Manager supports senior management by embracing change positively, communicating risks and areas for improvement, and ensuring compliance with company practices and expectations.

What kind of company culture does Gym+Coffee promote?

Gym+Coffee promotes an inclusive, optimistic, and supportive culture, focused on community engagement and sustainable practices.

Gym+Coffee

Irish athleisure clothing for a community of people who Make Life Richer. Join us!

Retail & Consumer Goods

Industry

11-50

Employees

2017

Founded Year

Mission & Purpose

Gym+Coffee is an Irish owned, and Irish designed athleisure clothing company, founded in 2017. Our goal is to build a brand that inspires people to Make Life Richer and we’re focused on building a community around this passion. The name Gym+Coffee represents, what we feel, are the two most important things in life to make time for; exercising and socialising. We strive to be a brand that represents this movement, creates new opportunities for people to socialise and exercise, and encourages this lifestyle even further. We have designed our brand and our clothing around this lifestyle. Clothing that equally entices a hard workout and a sociable coffee afterwards, combining comfort & style together.