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Store Manager, Calvin Klein O2 Outlet

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PVH Corp.

11d ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • London

AI generated summary

  • You need retail experience, strong people management, effective communication, adaptability, and the ability to resolve conflict while inspiring trust and celebrating team contributions.
  • You will drive sales, manage performance metrics, ensure visual merchandising, train staff, analyze reports, recruit talent, and foster a positive store experience while achieving business goals.

Requirements

  • - Extensive experience in connecting to consumers in a brand retailer is essential.
  • - You'll have previous retail operations, budgeting, planning and sales.
  • - You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
  • - You'll be an effective communicator with the ability to cultivate belonging.
  • - You collaborate to win and recognize and celebrate the contributions and achievements of others.
  • - You are courageous in giving feedback that promotes positive behavioral change.
  • - You adapt fast and work with pace.
  • - You are energetic and inspire trust showing a clear presence on the shop floor.

Responsibilities

  • Partnering with the store management team to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
  • Identifying opportunities and collaborate with others in order to grow the business or improve performance.
  • Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner.
  • Ensuring “door to floor” best practices, visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution.
  • Communicating regularly with the buying team to ensure the correct stock levels and demographically correct stock is available.
  • Analyzing store level reports and creating action plans to improve results.
  • Communicating with staff daily on individual sales goals, and other key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve goals.
  • Managing the manpower planning, identification, recruitment, interviewing, hiring and orientation processes.
  • Providing training and coaching for Employees (daily, weekly and monthly) and ensure that it is appropriately documented.
  • Leading weekly management meetings and other staff meetings; participate in and contribute to regional meetings.
  • Make commitments and decisions on available information even under stressful and changing conditions.
  • Set challenging but attainable goals with an emphasis on service quality, and customer satisfaction, as well as financial performance.
  • Coordinate appropriate action plans while considering consequences and budget decisions.
  • Convey clear ideas and goals, manage the implementation of those ideas and manage measurable and achievable results.
  • Create energy and excitement around shared goals and values.

FAQs

What is the role of a Store Manager at Calvin Klein O2 Outlet?

The Store Manager leads the store team, drives sales, ensures a positive customer experience, manages staffing, and upholds the standards of visual merchandising and store operations.

What experience is required for this position?

Extensive experience in connecting to consumers in a brand retailer, along with previous retail operations, budgeting, planning, and sales, is essential.

What qualities are we looking for in a candidate?

We seek candidates who are effective communicators, collaborative, courageous in giving feedback, adaptable, energetic, and can inspire trust on the shop floor.

How does the Store Manager contribute to the company goals?

The Store Manager partners with the management team to build business opportunities and achieve company standards/goals such as sales, customer satisfaction, and profitability.

What does the training process look like for employees?

The Store Manager is responsible for providing training and coaching for employees regularly and ensuring that this training is appropriately documented.

Is there a focus on diversity and inclusion in the hiring process?

Yes, PVH is committed to fostering an inclusive and diverse community of associates, and qualified applicants will be considered without regard to various personal characteristics.

What benefits are offered to associates at PVH?

PVH offers a competitive and comprehensive benefits program that provides protection, peace of mind, and flexibility designed to support associates both at home and at work.

PVH Corp.

We power brands that drive fashion forward – for good.

Fashion & Arts
Industry
10,001+
Employees
1881
Founded Year

Mission & Purpose

Our vision is to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world, and make PVH one of the highest performing brand groups in our sector.