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Store Manager, Calvin Klein - York Outlet

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PVH Corp.

3d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
  • York

AI generated summary

  • You need retail experience, strong budgeting and sales skills, people management ability, effective communication, adaptability, and a positive, inspirational presence on the shop floor.
  • You will drive sales, manage team performance, optimize stock levels, ensure visual merchandising, provide training, analyze reports, and foster a positive store experience.

Requirements

  • Extensive experience in connecting to consumers in a brand retailer is essential.
  • You'll have previous retail operations, budgeting, planning and sales.
  • You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
  • You'll be an effective communicator with the ability to cultivate belonging.
  • You collaborate to win and recognize and celebrate the contributions and achievements of others.
  • You are courageous in giving feedback that promotes positive behavioral change.
  • You adapt fast and work with pace.
  • You are energetic and inspire trust showing a clear presence on the shop floor.

Responsibilities

  • Partnering with the store management team to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
  • Identifying opportunities and collaborate with others in order to grow the business or improve performance.
  • Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner.
  • Ensuring “door to floor” best practices, visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution.
  • Communicating regularly with the buying team to ensure the correct stock levels and demographically correct stock is available.
  • Analyzing store level reports and creating action plans to improve results.
  • Communicating with staff daily on individual sales goals, and other key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve goals.
  • Managing the manpower planning, identification, recruitment, interviewing, hiring and orientation processes.
  • Providing training and coaching for Employees (daily, weekly and monthly) and ensure that it is appropriately documented.
  • Leading weekly management meetings and other staff meetings; participate in and contribute to regional meetings.
  • Make commitments and decisions on available information even under stressful and changing conditions.
  • Set challenging but attainable goals with an emphasis on service quality, and customer satisfaction, as well as financial performance.
  • Coordinate appropriate action plans while considering consequences and budget decisions.
  • Convey clear ideas and goals, manage the implementation of those ideas and manage measurable and achievable results.
  • Create energy and excitement around shared goals and values.

FAQs

What is the role of a Store Manager at Calvin Klein - York Outlet?

The Store Manager plays a key role in achieving company standards and goals, leading by example, fostering a positive store experience, and managing the team to deliver exceptional service and performance.

What are the main responsibilities of the Store Manager?

Responsibilities include partnering with the management team to meet sales goals, ensuring visual merchandising standards are executed, analyzing store reports, managing staffing processes, providing training, and leading meetings.

What experience is required for the Store Manager position?

Candidates should have extensive experience in retail operations, budgeting, planning, sales, and people management, with a focus on connecting to consumers in a brand retail environment.

How does Calvin Klein value diversity and inclusion?

Calvin Klein is committed to fostering an inclusive and diverse community, believing that all forms of diversity enhance their workplace and contribute to their success.

What kind of training is provided for new employees?

Training and coaching for employees are provided on a daily, weekly, and monthly basis, with appropriate documentation to ensure continuous development.

Will the Store Manager need to perform inventory management?

Yes, the Store Manager will need to communicate regularly with the buying team to ensure correct stock levels and demographically appropriate inventory.

How does the Store Manager contribute to customer satisfaction?

The Store Manager sets challenging but attainable goals focused on quality service and customer satisfaction while inspiring the team to deliver unparalleled service.

What kind of benefits does PVH offer to its associates?

PVH offers a competitive and comprehensive benefits program designed to support associates both at home and at work, ensuring protection, peace of mind, and flexibility.

Are there opportunities for growth within the company?

Yes, PVH provides endless opportunities for associates to design their futures and advance their careers within the organization.

What are the key qualities of a successful Store Manager at Calvin Klein?

A successful Store Manager should be an effective communicator, adaptable to change, energetic, able to inspire trust, and passionate about the brand values and customer service.

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PVH Corp.

We power brands that drive fashion forward – for good.

Fashion & Arts
Industry
10,001+
Employees
1881
Founded Year

Mission & Purpose

Our vision is to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world, and make PVH one of the highest performing brand groups in our sector.