Store Manager - Liffey Valley

Gym+Coffee

3mo ago

Job
Full-time
Mid & Senior Level
Customer Relations
Sales & Business Development
Dublin
Quick Apply

AI generated summary

You must be flexible, business-savvy, capable of leading a team, ensuring customer satisfaction, managing stock, and upholding brand standards while meeting sales targets and adhering to guidelines.
You will inspire the sales team, drive business strategy, manage training, ensure customer satisfaction, monitor performance, oversee store operations, and maintain high visual and safety standards.

Requirements

Candidate must be flexible Monday to Sunday.
Have strong awareness of your store as a business, and clearly demonstrate your knowledge in regards to its performance.
Communicate daily sales targets and results ensuring all employees understand their role in delivering them.
Identify and inform Senior Management of any risks or areas that require improvement, present issues, solutions and work collaboratively to address them.
Monitor competitor activity and react/ give feedback accordingly.
Maintain maximum stock availability through effective use of replenishment.
Ensure trade reports are completed and the data is analysed to support commercial decisions affecting sales.
Support Senior Management to control, manage and minimise all controllable costs efficiently (within planned budgets and targets).
Be an ambassador for the brand.
Ensure high levels of customer satisfaction through excellent sales service.
Ascertain customers’ needs and wants.
Meet individual, and store sales targets by maximising sales at every opportunity through the use of upselling, link-selling and add-on opportunities.
Deal with customer inquiries and refunds professionally and effectively, converting refunds into sales opportunities where possible.
Develop the team into ambassadors for the brand, lead by example.
Completion of store schedules and monitoring team annual leave.
Ensure approval of employee timecards are accurate for payroll.
Support the Senior Management to ensure store operations are in line with brand expectations and company practice.
Promote and deliver excellence in visual standards in-line with company guidelines and expectations.
Ensure all store banking and administration is reconciled each day in line with company procedures.
Ensure the store is a safe working environment by adhering to company H&S guidelines reporting and following up maintenance issues promptly.
Maintain housekeeping standards, ensuring all front and back of house areas are kept clean and tidy.
Effectively maintain best practice within both stock room and the store office to ensure that all stock and administration is in line with company guidelines (including personnel files any confidential information).
Comply with company policies regarding receipt of deliveries ensuring they are dealt with within in a timely manner, minimising any stock loss impact on the store/business.
Protect stock and other company assets through promoting awareness of loss prevention within the team and through store compliance with security procedures.
Manage multiple demands and shifting priorities, always working to ensure deadlines are met and standards maintained.
Effectively delegate tasks to your team based on their strengths and area of responsibilities, following up those instructions to ensure completion.
Fully understand the expectations of your role and accept general accountability for your responsibilities in store.
Recognise, accept and maintain only the highest standards in store.
Support the Retail Director to create an excellent customer service culture within your store.
Take full ownership of your personal development actively seeking feedback to improve performance.
Any other adhoc duties as required.

Responsibilities

Provide inspiration for the sales team by having a clear vision, expectations and through leading by example
Support and drive the business strategy through strong teamwork, both with immediate colleagues and in other areas of the business
Empower your team to demonstrate initiative, effective problem solving and to actively seek opportunities for development
Communicate information effectively to all parties, using appropriate language
Remain calm and be able to make rational decisions whilst under pressure or in difficult situations
Support Senior Management by embracing change in a positive and enthusiastic manner, ensuring effective execution of initiatives
Motivate and engage the team to deliver a ‘unique customer experience’ culture within the store.
Assist in the hiring, onboarding, training, and developing of new employees to meet organisational needs
Identify the training & development needs of your team, and seek opportunities for people to fulfil their potential
Lead training programmes and champion employee development
Provide feedback on an employee’s performance through the performance review cycle, helping to develop an employee’s skills where needed, and addressing performance problems
Monitor employees performance throughout the probationary period
Encourage and recognise outstanding team performance to increase team motivation and store morale
Have strong awareness of your store as a business, and clearly demonstrate your knowledge in regards to its performance.
Communicate daily sales targets and results ensuring all employees understand their role in delivering them
Identify and inform Senior Management of any risks or areas that require improvement, present issues, solutions and work collaboratively to address them
Monitor competitor activity and react/ give feedback accordingly
Maintain maximum stock availability through effective use of replenishment
Ensure trade reports are completed and the data is analysed to support commercial decisions affecting sales
Support Senior Management to control, manage and minimise all controllable costs efficiently (within planned budgets and targets).
Be an ambassador for the brand
Ensure high levels of customer satisfaction through excellent sales service
Ascertain customers’ needs and wants
Meet individual, and store sales targets by maximising sales at every opportunity through the use of upselling, link-selling and add-on opportunities
Deal with customer inquiries and refunds professionally and effectively, converting refunds into sales opportunities where possible.
Develop the team into ambassadors for the brand, lead by example
Completion of store schedules and monitoring team annual leave
Ensure approval of employee timecards are accurate for payroll
Support the Senior Management to ensure store operations are in line with brand expectations and company practice
Promote and deliver excellence in visual standards in-line with company guidelines and expectations
Ensure all store banking and administration is reconciled each day in line with company procedures
Ensure the store is a safe working environment by adhering to company H&S guidelines reporting and following up maintenance issues promptly
Maintain housekeeping standards, ensuring all front and back of house areas are kept clean and tidy.
Effectively maintain best practice within both stock room and the store office to ensure that all stock and administration is in line with company guidelines (including personnel files any confidential information)
Comply with company policies regarding receipt of deliveries ensuring they are dealt with within in a timely manner, minimising any stock loss impact on the store/business
Protect stock and other company assets through promoting awareness of loss prevention within the team and through store compliance with security procedures
Manage multiple demands and shifting priorities, always working to ensure deadlines are met and standards maintained
Effectively delegate tasks to your team based on their strengths and area of responsibilities, following up those instructions to ensure completion.
Fully understand the expectations of your role and accept general accountability for your responsibilities in store
Recognise, accept and maintain only the highest standards in store
Support the Retail Director to create an excellent customer service culture within your store
Take full ownership of your personal development actively seeking feedback to improve performance.
Any other adhoc duties as required

FAQs

What is the main objective of the Store Manager role at Gym+Coffee?

The main objective is to maximize sales and profitability within the store through excellent customer service and visual merchandising standards, while creating a unique brand experience in line with Gym+Coffee values.

What are the working hours for the Store Manager position?

The candidate must be flexible and available to work Monday to Sunday.

Is leadership experience required for this position?

Yes, the role requires providing inspiration for the sales team, setting clear vision and expectations, and leading by example.

What kind of training and development opportunities are available for employees?

The Store Manager will assist in the hiring, onboarding, training, and development of new employees, and will identify the training needs of their team to help them fulfill their potential.

How important is commercial awareness in this role?

Commercial awareness is very important as the Store Manager must demonstrate knowledge of the store's performance, communicate daily sales targets, and identify areas for improvement.

Is customer satisfaction a priority for the Store Manager?

Yes, ensuring high levels of customer satisfaction through excellent sales service is a key responsibility for the Store Manager.

What are the expectations regarding stock management?

The Store Manager is expected to maintain best practice within the stock room and store office, comply with company policies regarding deliveries, and promote loss prevention awareness.

How does the Store Manager contribute to the brand experience?

The Store Manager acts as an ambassador for the brand, leading by example and developing the team into brand ambassadors while ensuring that customer needs are met.

Are there requirements for health and safety compliance in the store?

Yes, the Store Manager must ensure the store adheres to health and safety guidelines, reporting and following up on maintenance issues promptly.

What is the culture like at Gym+Coffee?

The culture is inclusive, optimistic, and focused on nurturing a passionate community, with an emphasis on making life richer for both employees and customers.

Gym+Coffee

Irish athleisure clothing for a community of people who Make Life Richer. Join us!

Retail & Consumer Goods

Industry

11-50

Employees

2017

Founded Year

Mission & Purpose

Gym+Coffee is an Irish owned, and Irish designed athleisure clothing company, founded in 2017. Our goal is to build a brand that inspires people to Make Life Richer and we’re focused on building a community around this passion. The name Gym+Coffee represents, what we feel, are the two most important things in life to make time for; exercising and socialising. We strive to be a brand that represents this movement, creates new opportunities for people to socialise and exercise, and encourages this lifestyle even further. We have designed our brand and our clothing around this lifestyle. Clothing that equally entices a hard workout and a sociable coffee afterwards, combining comfort & style together.