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Store Manager - RBL

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Reliance Retail

1mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Sales & Business Development
  • Delhi

AI generated summary

  • You need 5-10 years in retail, 3-5 in management, strong leadership, analytical, and communication skills, a customer focus, problem-solving abilities, and adaptability for a fast-paced environment.
  • You will manage P&L, ensure compliance, monitor KPIs, lead recruitment, coach staff, drive training, motivate the team, address challenges, and foster a high-performance culture for profitability.

Requirements

  • Retail Leadership Experience: 5-10 years of overall retail experience, including at least 3-5 years in a managerial or supervisory role in a retail environment.
  • Proven Performance: A demonstrated track record of driving sales, improving profitability, and managing a successful retail store operation.
  • Team Management: Experience managing and developing a diverse team of employees, with a focus on achieving high levels of employee engagement, performance, and customer satisfaction.
  • Leadership & Coaching: Strong leadership and coaching skills, with the ability to mentor and guide employees toward achieving their potential and business goals.
  • Analytical Skills: Excellent analytical abilities to interpret data, assess performance metrics, and identify opportunities for growth or operational improvements.
  • Communication Skills: Exceptional communication skills, with the ability to effectively engage with staff, customers, and senior management. Ability to simplify complex issues and communicate them clearly across all levels of the organization.
  • Multitasking & Organizational Skills: Ability to juggle multiple tasks simultaneously in a fast-paced retail environment. Excellent time management and organizational skills to ensure store operations run smoothly.
  • Customer-Centric: A passion for customer service excellence, ensuring that every customer has a positive shopping experience.
  • Problem-Solving: Strong problem-solving skills with the ability to resolve operational or staff-related issues quickly and effectively.
  • Self-Starter: Highly motivated, proactive, and results-driven with the ability to work independently and take ownership of store operations.
  • High Energy & Adaptability: Able to handle multiple responsibilities simultaneously, remain calm under pressure, and adapt to the dynamic needs of the retail business.
  • Collaborative: Works effectively with cross-functional teams, including HR, marketing, and senior management, to drive business objectives.
  • Integrity & Accountability: Strong ethical standards with a commitment to upholding brand values, operational excellence, and compliance at all times.
  • Working Hours: Flexible hours, including weekends, evenings, and public holidays as required by business needs.

Responsibilities

  • P&L Management: Effectively manage the stores Profit & Loss (P&L) to ensure profitability and achieve financial targets. Monitor and analyze store performance to identify areas for cost optimization and revenue growth.
  • Market Intelligence: Stay informed about local market conditions, competitor activities, and emerging retail trends to identify growth opportunities and competitive advantages.
  • Compliance & Operational Excellence: Ensure that all operational activities comply with company policies, brand standards, and legal requirements. Uphold the highest standards of customer service, operational efficiency, and store cleanliness.
  • KPI Management: Continuously monitor and review store KPIs, ensuring that all staff meet performance goals. Take proactive steps to address any areas of underperformance and implement corrective actions where necessary.
  • Talent Acquisition & Staffing: Lead the recruitment and selection process for store staff, ensuring that manpower is optimized to meet business requirements and support the stores sales plan.
  • Coaching & Mentoring: Provide hands-on leadership and coaching to the store team to develop their skills, increase productivity, and drive store performance. Foster a high-performance culture with a focus on achieving profitability, operational efficiency, and customer satisfaction.
  • Training & Knowledge Sharing: Encourage and facilitate ongoing training programs for staff. Share best practices, operational insights, and product knowledge to enhance team effectiveness and support business goals.
  • Succession Planning: Develop a talent pipeline for the store, identifying high-potential employees and providing career development opportunities to ensure future leadership needs are met.
  • Team Motivation: Lead and inspire the store team by providing clear direction, setting expectations, and motivating staff to deliver on store targets. Create a positive work environment that encourages collaboration, accountability, and continuous improvement.
  • Staff Performance: Monitor individual and team performance, providing regular feedback and conducting performance appraisals. Ensure that staff development is aligned with both business objectives and personal career aspirations.
  • Problem-Solving: Address any operational challenges or staff issues promptly and effectively. Foster a solution-oriented mindset within the team and provide support where needed to maintain operational continuity.

FAQs

What is the main purpose of the Store Manager role at Reliance Brands Limited?

The main purpose of the Store Manager role is to ensure the store meets its operational KPIs and sales targets by overseeing the store's P&L, driving profitability, managing team performance, and maintaining high operational standards.

What are the key responsibilities of a Store Manager?

Key responsibilities include managing sales operations and profitability, ensuring compliance and operational excellence, developing staff through training and mentorship, motivating the team, and addressing any operational challenges promptly.

What qualifications are required for the Store Manager position?

Candidates should have 5-10 years of overall retail experience, including 3-5 years in a managerial or supervisory role in a retail environment, along with a proven track record of driving sales and managing store operations.

What skills are important for a successful Store Manager?

Important skills include leadership and coaching, analytical abilities, exceptional communication, multitasking and organizational skills, a customer-centric approach, and strong problem-solving capabilities.

What attributes should a Store Manager possess?

Key attributes include being a self-starter, having high energy and adaptability, being collaborative, and demonstrating integrity and accountability in all actions.

Are there flexible working hours for this position?

Yes, the position requires flexible hours, including weekends, evenings, and public holidays as needed by the business.

What kind of team management experience is expected for this role?

Candidates should have experience managing and developing a diverse team of employees, focusing on employee engagement, performance, and customer satisfaction.

How does Reliance Brands Limited ensure compliance within the store?

Compliance is ensured by adhering to company policies, brand standards, and legal requirements, while also maintaining high standards of customer service and operational efficiency.

What should candidates expect regarding the training of staff?

Candidates should expect to encourage and facilitate ongoing training programs for staff, sharing best practices and product knowledge to enhance team effectiveness.

Is experience in luxury retail important for this role?

While experience in luxury retail is not explicitly stated, having a background in managing premium or luxury brands can be beneficial in understanding customer expectations in such environments.

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Reliance Retail

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.