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Store Manager, Tommy Hilfiger Flagship Store Regent Street (Maternity Cover)

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PVH Corp.

10d ago

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • London

AI generated summary

  • You need 6+ years retail experience, 2+ years in management, strong consumer connection, operational skills, conflict resolution, effective communication, adaptability, and an energetic presence.
  • You will drive sales goals, manage staff, ensure excellent customer experience, oversee inventory and merchandising, analyze performance reports, and lead training and meetings.

Requirements

  • You'll have a minimum of 6 years of progressive retail experience.
  • You'll have a minimum 2 years of store management experience in the service or retail industry.
  • Extensive experience in connecting to consumers in a brand retailer is essential.
  • You'll have previous retail operations, budgeting, planning and sales.
  • You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
  • You'll be an effective communicator with the ability to cultivate belonging.
  • You collaborate to win and recognize and celebrate the contributions and achievements of others.
  • You are courageous in giving feedback that promotes positive behavioral change.
  • You adapt fast and work with pace.
  • You are energetic and inspire trust showing a clear presence on the shop floor.

Responsibilities

  • Partnering with the store management team to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
  • Identifying opportunities and collaborate with others in order to grow the business or improve performance.
  • Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner.
  • Ensuring “door to floor” best practices, visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution.
  • Communicating regularly with the buying team to ensure the correct stock levels and demographically correct stock is available.
  • Analyzing store level reports and creating action plans to improve results.
  • Communicating with staff daily on individual sales goals, and other key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve goals.
  • Managing the manpower planning, identification, recruitment, interviewing, hiring and orientation processes.
  • Providing training and coaching for Employees (daily, weekly and monthly) and ensure that it is appropriately documented.
  • Leading weekly management meetings and other staff meetings; participate in and contribute to regional meetings.
  • Make commitments and decisions on available information even under stressful and changing conditions.
  • Set challenging but attainable goals with an emphasis on service quality, and customer satisfaction, as well as financial performance.
  • Coordinate appropriate action plans while considering consequences and budget decisions.
  • Convey clear ideas and goals, manage the implementation of those ideas and manage measurable and achievable results.
  • Create energy and excitement around shared goals and values.

FAQs

What is the duration of the Store Manager position?

This position is a maternity cover, with the duration depending on the return of the regular Store Manager.

What qualifications do I need to apply for the Store Manager role?

You'll need a minimum of 6 years of progressive retail experience and at least 2 years of store management experience in the service or retail industry.

Is prior experience in brand retail necessary?

Yes, extensive experience in connecting to consumers in a brand retailer is essential.

What are the key responsibilities of the Store Manager?

Responsibilities include achieving company goals, fostering a positive store experience, managing staff, ensuring visual merchandising standards, and analyzing store performance reports.

Will there be training provided for new employees?

Yes, training and coaching will be provided for employees on a daily, weekly, and monthly basis.

How important is teamwork in this role?

Teamwork is crucial; successful candidates will need to collaborate effectively with others to grow the business and recognize the contributions of team members.

What kind of management style is encouraged for this role?

A management style that promotes open communication, collaboration, and recognition of achievements among staff is encouraged.

Is there an emphasis on customer service in this position?

Yes, delivering exceptional customer service is a fundamental aspect of the Store Manager's role.

What benefits does PVH offer to its employees?

PVH offers a competitive and comprehensive benefits program designed to provide protection, peace of mind, and flexibility for associates both at home and at work.

Are there opportunities for advancement within the company?

Yes, there are opportunities for advancement as PVH is committed to the growth and development of its associates.

PVH Corp.

We power brands that drive fashion forward – for good.

Fashion & Arts
Industry
10,001+
Employees
1881
Founded Year

Mission & Purpose

Our vision is to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world, and make PVH one of the highest performing brand groups in our sector.