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Store Supervisor

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Robert Dyas

10d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must drive turnover, ensure customer service excellence, train colleagues, maintain security, uphold visual standards, and motivate the team while adhering to company policies.
  • You will enhance customer service, train team members, maintain visual standards, manage security, drive sales, and ensure compliance with policies while supporting daily operations.

Requirements

  • - Support the store management team
  • - Drive forward both turnover and revenues from the store based on lean principles
  • - Keep a close focus on customer service
  • - Act as an ambassador for Robert Dyas and the wider Theo Paphitis Retail Group
  • - Show interest in learning everything about the business and your role
  • - Positively share knowledge with customers
  • - Contribute towards making Robert Dyas a go to place on the High Street
  • - Provide a consistent high level of customer service
  • - Drive a culture of excellent customer service
  • - Ensure all team members engage with customers enthusiastically
  • - Assist with the training of colleagues
  • - Utilise available tools to maximise the performance of the team
  • - Ensure the security and accuracy of all company systems
  • - Ensure that all systems are utilised by all team members as per company policies and procedures
  • - Promote high visual merchandising standards
  • - Ensure that store housekeeping standards are high and continually achieved
  • - Assume full accountability for the overall security and safety in the absence of the Store/Assistant Manager
  • - Ensure the Branch operates in line with company policies and procedures
  • - Motivate all colleagues to drive sales and achieve required KPIs
  • - Liaise with the Retail Support Centre for any issues
  • - Support with any weekly time sheets

Responsibilities

  • Act as an ambassador for Robert Dyas and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
  • Contribute towards making Robert Dyas a go to place on the High Street by providing a consistent high level of customer service
  • Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically
  • Assist with the training of colleagues, utilising available tools to maximise the performance of the team
  • Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
  • Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
  • In the absence of the Store/Assistant Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures
  • Motivate all colleagues to drive sales and to achieve required KPIs
  • Liaise with the Retail Support Centre should any issues need to be reported
  • Support with any weekly time sheets

FAQs

What are the main responsibilities of a Store Supervisor?

A Store Supervisor is responsible for supporting the store management team, driving turnover and revenues, ensuring high levels of customer service, training team members, maintaining security and accuracy of company systems, promoting visual merchandising standards, and assuming accountability in the absence of the Store/Assistant Manager.

What kind of training will I receive?

You will receive fantastic training to help you complete your role effectively, with the option to continue your development into a more senior role if you choose to progress within the business.

Is there room for advancement within the company?

Yes, there is a great team atmosphere where you can progress and make a difference at all levels within the company.

What support is available for mental health?

We have access to mental health first aiders available to support employees.

Are there any incentives for performance?

Yes, there are ongoing incentives to reward your performance.

What benefits does the company offer?

The company offers a pension scheme, an apprenticeship scheme for development, generous discounts at TPRG and on our benefits hub.

How will I contribute to customer service at Robert Dyas?

You will act as an ambassador for the brand, ensuring high levels of customer service by engaging with customers enthusiastically and training colleagues to do the same.

What should I expect in terms of work environment?

You will work in a supportive team environment focused on driving sales, maintaining high standards of visual merchandising, and ensuring effective collaboration among team members.

What additional responsibilities do I have in the absence of the Store/Assistant Manager?

In the absence of the Store/Assistant Manager, you will assume full accountability for the overall security and safety of our people and property, motivate colleagues to drive sales, and liaise with the Retail Support Centre if any issues arise.

How does the company ensure compliance with policies and procedures?

As a Store Supervisor, you will ensure that all systems are utilized by team members according to company policies and procedures to maintain security and accuracy.

Robert Dyas

Robert Dyas - leading British home and garden retailer. Follow us for company news and career opportunities.

Retail & Consumer Goods
Industry
1001-5000
Employees
1872
Founded Year

Mission & Purpose

Robert Dyas is a UK-based retail company specialising in providing a wide range of household and garden products, including kitchen appliances, home essentials, DIY tools, and outdoor equipment. Their ultimate mission is to offer customers quality products that enhance everyday living while maintaining affordability. Robert Dyas' purpose is to make life easier and more enjoyable for individuals and families by offering a diverse selection of practical and innovative solutions for their homes and gardens.