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Store to Home Administrator

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B&Q

26d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Logistics
  • Dublin

AI generated summary

  • You must be an excellent organizer and communicator, skilled with numbers and spreadsheets, eager to learn new technology, and flexible for a varied work schedule including weekends and holidays.
  • You’ll process online orders, manage stock, maintain accurate databases, support colleagues, and ensure a top-notch online customer experience and delivery service.

Requirements

  • A brilliant organiser, problem solver and communicator
  • You’re great at working with numbers and spreadsheets to maintain data accuracy
  • You’ll be happy to expand your skills by using new technology and learning new ways of working
  • You’re flexible enough to work on a rota that includes weekends, evenings and bank holidays

Responsibilities

  • You’ll create a brilliant experience for every local customer who orders our products online.
  • Working within our Store to Home delivery hub, you’ll be collaborating with your hub team to process online orders, manage stock, maintain an accurate database of products and delivery schedules – plus you’ll be supporting colleagues across your store to answer customer queries.
  • In short, you’ll make sure our online customer experience and delivery service is the best it can be.

FAQs

What are the working hours for the Store to Home Administrator position?

The working hours for this position are full-time, 36.75 hours per week, with shifts available from Monday to Sunday between 7.00am and 10.00pm.

What is the duration of the contract for this role?

This is a 3-month fixed-term contract.

What is the hourly rate for this position?

The ROI hourly rate is €14.40 per hour.

What are the key responsibilities of a Store to Home Administrator?

Key responsibilities include processing online orders, managing stock, maintaining an accurate database of products and delivery schedules, and supporting colleagues with customer queries to ensure a great online customer experience and delivery service.

What skills and experience are required for this role?

Candidates should be excellent organizers, problem solvers, and communicators, with a knack for working with numbers and spreadsheets. Flexibility to work on a rota that includes weekends, evenings, and bank holidays is also important.

What benefits are offered to employees?

Benefits include a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and generous breaks.

How does B&Q support diversity and inclusion?

B&Q is committed to making the company more diverse and representative of the communities it serves. Employees have access to networks that represent colleagues and allies to help maintain diversity and inclusion at the heart of the business.

What should I do if I need adjustments during the application or interview process?

If you need support during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.

Is this role suitable for someone looking to learn new technology and ways of working?

Yes, this role is suitable for individuals who are happy to expand their skills by using new technology and learning new ways of working.

Is there a specific location for this job?

The job is based at B&Q Liffey Valley.

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B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors