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Stylist - 16 hours - Berlin R

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AllSaints

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Creative Arts & Fashion
  • Berlin

AI generated summary

  • You must be friendly, tech-savvy, detail-oriented, a confident communicator, and passionate about fashion, with problem-solving skills and awareness of brand values and campaigns.
  • You will style customers, maintain store aesthetics, handle customer queries, support peers, and ensure high standards while working both in-store and online.

Requirements

  • Friendly and attentive; you'll constantly interact with customers in store and online from all over the world to provide an exceptional customer experience
  • Awareness and knowledge of our brand, our style and our brand values - you'll support and influence your peers and customers alike
  • Can do attitude and lots of enthusiasm - there's a lot of time spent on interacting with customers and colleagues on our busy shop floors
  • Good problem solving techniques and ability to do so with pace, empathy and sometimes under pressure
  • Tech savvy; you'll be processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system
  • You'll be actively aware of brand campaigns, lookbooks and new product launches and a passionate advocate of all things AllSaints
  • Excellent attention to detail
  • A confident communicator
  • You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit

Responsibilities

  • Our stores are busy and the majority of your time will be spent on the shop floor. Your day will be varied, fast-paced and most importantly, fun!
  • You will style our customers in our latest collections, sharing your detailed product knowledge and providing them with an exceptional brand experience
  • You will actively maintain the store’s aesthetic; ensuring that product is readily available for our customers and that floor sets and standards are upheld at all times
  • Stock replenishment, deliveries and digital orders will become part of your day to day, whilst utilising our digital tools to support a positive customer journey
  • You will handle and respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
  • You will be empowered to make service decisions for our customers to resolve their issue whilst retaining their loyalty and trust
  • You will relentlessly put the customer at the heart of everything you do and work as one AllSaints team to get the best result
  • You will greet our customers into our store and tailor your approach to support the purpose of their visit
  • Housekeeping and ensuring staff areas are maintained to the highest level of expectation, showing pride in your surroundings at all times
  • Working as one team with the same goal, you will support and observe your peers, seeking feedback to support your growth and development
  • You will be predominantly store based with between 30 and 50 percent of your time spent on online customer service delivered either within the store or from time to time on a work from home basis
  • You will work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly

FAQs

What are the primary responsibilities of a Stylist at AllSaints?

As a Stylist, your primary responsibilities include styling customers with our latest collections, maintaining the store’s aesthetic, handling customer queries through online and in-store channels, and supporting the management team in reaching store targets.

What skills are necessary for this position?

You need to be friendly and attentive with strong communication skills, aware of the AllSaints brand and values, enthusiastic with a can-do attitude, possess good problem-solving techniques, and be tech-savvy to handle transactions and online queries.

Will I receive training as a Stylist?

Yes, you will be provided with great training tools and product knowledge to help you develop and progress in your career with AllSaints.

How much time will I spend interacting with customers?

The majority of your time will be spent on the shop floor styling customers, and you will also dedicate 30 to 50 percent of your time on online customer service.

Is prior retail experience necessary for this role?

While prior retail experience is beneficial, it is not explicitly required. A strong passion for fashion and a willingness to learn is essential.

What is the work schedule for this Stylist position?

This is a part-time position offering 16 hours of work per week, and the schedule may vary based on store needs.

How does AllSaints support team collaboration?

AllSaints values teamwork and encourages open communication among team members to share ideas and work together towards common goals.

Is knowledge of the local Berlin area important for this job?

Yes, knowledge of local Berlin attractions is helpful, as customers often seek recommendations while shopping.

What can I expect from the store environment in Berlin?

The Berlin store has a unique charm, featuring a beautiful brick warehouse vibe and a lively atmosphere, located in the heart of the shopping district.

Do I need to be passionate about fashion to apply?

Yes, a passion for fashion is essential, as you will be an ambassador for AllSaints and will influence customers with your style and product knowledge.

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AllSaints

#WeAreAllSaints

Fashion & Arts
Industry
1001-5000
Employees
1994
Founded Year

Mission & Purpose

Here at AllSaints we pride ourselves on our customer centric global team and our vision to continually make the coolest clothes to evoke emotion for our customers worldwide. AllSaints is proud to be identified as one team; everything about our style and creativity is curated in-house, from store design and construction to our brand image & clothing design. We are truly an agile business which works at pace and takes responsibility in the work we produce. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this. WHAT WE STAND FOR THE CUSTOMER IS THE BOSS We are determined to make it as easy as possible for our customers to enjoy our brand ONE TEAM #weareallsaints and we win by winning together WE DO WHAT WE SAY WE WILL We pay attention to detail and we work with pace to deliver our goals WE ARE RESPONSIBLE We step up to look after each other, our customers, our suppliers and partners, our communities, and our planet