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Subject Access Request Administrator

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Moorfields Eye Hospital NHS Foundation Trust

Sep 10

  • Job
    Full-time
    Junior (1-2 years)
  • London

AI generated summary

  • You should have knowledge of data protection laws, compile information from systems, manage SARs, provide training, liaise with health professionals, and ensure excellent customer service.
  • You will compile information for Subject Access Requests, liaise with departments, manage records, provide training, handle inquiries, and support the health records team while ensuring excellent service.

Requirements

  • - Have a working knowledge, with the ambition of becoming a subject matter expert, of the Data Protection Act 2018, Access to Health Records Act 1990, General Data Protection Regulations (GDPR) and The Caldicott Principles
  • - Compiling all requested information from a wide range of internal systems into the format requested by the requestor
  • - Obtain information from other internal departments where direct access to information is not available
  • - Photocopying of patient’s medical records and liaising with our external records management supplier to obtain scanned copies of patient records
  • - Record, update and manage all SAR’s on the trusts internal monitoring system (Ulysses) ensuring up to date information on the progress of a request is always available
  • - Provide training and guidance on the subject access process to colleagues across the trust
  • - Liaise with Health Professionals and obtain their authorisation for the release of information
  • - Deal with all external and internal telephone enquiries, always providing outstanding customer service
  • - To promote a positive image of the Trust’s health records services through the provision of excellent service to all service users including staff, patients, relatives/carers and external stakeholders
  • - To undertake any other duties as delegated by the line manager which provide support to fellow health records team members, colleagues across the trust and our patients

Responsibilities

  • - Compiling all requested information from a wide range of internal systems into the format requested by the requester
  • - Obtain information from other internal departments where direct access to information is not available
  • - Photocopying of patient’s medical records and liaising with our external records management supplier to obtain scanned copies of patient records
  • - Record, update and manage all SAR’s on the trusts internal monitoring system (Ulysses) ensuring up to date information on the progress of a request is always available
  • - Provide training and guidance on the subject access process to colleagues across the trust
  • - Liaise with Health Professionals and obtain their authorization for the release of information
  • - Deal with all external and internal telephone inquiries, always providing outstanding customer service
  • - To promote a positive image of the Trust’s health records services through the provision of excellent service to all service users including staff, patients, relatives/carers, and external stakeholders
  • - To undertake any other duties as delegated by the line manager which provide support to fellow health records team members, colleagues across the trust, and our patients.

FAQs

What is the primary role of a Subject Access Request Administrator?

The primary role of a Subject Access Request Administrator is to process subject access requests from initial contact to completion, ensuring compliance with legislation while handling requests sensitively.

What legislation should I be familiar with for this position?

You should have a working knowledge of the Data Protection Act 2018, Access to Health Records Act 1990, General Data Protection Regulations (GDPR), and The Caldicott Principles.

What kind of training will I need to provide in this role?

You will need to provide training and guidance on the subject access process to colleagues across the trust.

How important is customer service in this position?

Customer service is extremely important in this role, as you will be dealing with external and internal telephone inquiries and ensuring outstanding service to all service users, including staff, patients, and external stakeholders.

Will I need to communicate with other departments?

Yes, the role involves obtaining information from a broad range of colleagues and liaising with internal departments to gather the necessary information for processing requests.

What is the process for managing Subject Access Requests (SARs)?

You will record, update, and manage all SARs on the trust's internal monitoring system (Ulysses) to ensure that information on the progress of each request is always up to date.

How does the trust ensure the confidentiality of patient information?

The trust complies with all relevant legislation and practices confidentiality when handling requests for medical information, ensuring that each request is treated sensitively.

Will there be opportunities for professional development?

Yes, there are learning and development opportunities available, as well as full support and training to help you develop your skills.

Are there any specific duties related to photocopying records?

Yes, you will be responsible for photocopying patient medical records and liaising with external records management suppliers to obtain scanned copies of patient records as needed.

What other duties may I be expected to undertake?

You may be asked to undertake other duties as delegated by your line manager, which help provide support to fellow health records team members, colleagues across the trust, and patients.

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Moorfields Eye Hospital NHS Foundation Trust

Science & Healthcare
Industry
1001-5000
Employees
1804
Founded Year

Mission & Purpose

Moorfields Eye Hospital NHS Foundation Trust specializes in ophthalmic care, offering expert treatment for a wide range of eye conditions. Their mission is to provide exceptional, personalized eye care and to advance research and education in ophthalmology. Their purpose is to enhance vision and eye health through state-of-the-art medical practices, innovative research, and dedicated patient support, ensuring the highest standards of care and outcomes for their patients.