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Supervisor

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You should be friendly and engaging, possess a can-do attitude, have leadership experience or aspirations, and be available to work weekends and weekdays while delivering excellent customer service.
  • You will support daily store operations, coach the team, deliver excellent customer service, maintain store standards, manage stock, and embody the brand's values.

Requirements

  • Are you a friendly, engaging individual with a can-do attitude and passion for great customer service?
  • Do you like to lead by example and motivate a team to achieve results?
  • You may be a Supervisor, aspiring Supervisor or have keyholder experience, and be someone who loves giving an amazing experience to all customers.
  • You’ll need good availability as the role will include a mixture of weekend and weekday working.

Responsibilities

  • You will support the management team in the day to day running of the store and coaching and developing the team, driving the achievement of the KPI’s
  • Deliver consistently high levels of customer service, advising on shoe care and accessories to compliment a customer’s needs
  • Be self-aware, being able to question, learn, and take responsibility for yourself and the performance of your store alongside the management team
  • Maintaining general store standards & cleanliness
  • Support the maintenance of product placements and stockroom
  • Live and breathe Pavers DNA, always leading by example

FAQs

What are the working hours for the Supervisor position?

The Supervisor position offers a part-time contract of 20 hours over 4 days per week, with a mixture of weekend and weekday working included.

What is the pay rate for the Supervisor role?

The pay rate for the Supervisor role is £12.10 per hour, which increases to £12.35 per hour upon completion of the required retail induction PaSS stages.

What benefits do employees receive?

Employees receive a generous staff discount scheme, increasing holiday entitlement with service, a company contribution pension, access to the Pavers Foundation for charitable giving, career development through the Pavers Academy, and wellbeing and financial support through RetailTRUST.

What qualifications are needed for the Supervisor position?

Candidates may be current Supervisors, aspiring Supervisors, or have keyholder experience, along with a passion for providing great customer service.

What is the company culture like at Pavers?

Pavers promotes a supportive family environment where employees are encouraged to learn, grow, and thrive, fostering exceptional job satisfaction.

What responsibilities will the Supervisor have?

The Supervisor will support the management team in running the store, coach and develop the team, maintain store standards and cleanliness, ensure high levels of customer service, and drive the achievement of KPIs.

What is the company's commitment to sustainability?

Pavers is committed to sustainability, having achieved Carbon Neutral status in 2021 and maintaining it annually, alongside significant contributions to health, education, and community causes through the Pavers Foundation.

Our mission is to deliver comfort and happiness to our customers both through our products and customer service.

Retail & Consumer Goods
Industry
1001-5000
Employees
1971
Founded Year

Mission & Purpose

The Pavers story began in 1971 when Catherine Paver founded the company. She had big dreams of changing the world of footwear and a passion to provide comfortable and stylish shoes to all. Starting small she sold shoes at village halls and homeware parties and was successful enough to open the first Pavers shop in Scarborough in 1981, where Catherine’s three sons joined the business. One of her sons - Stuart - still runs the business today. Stuart was joined by his son Jason in 2016, and as of 2020, they run the business together as Joint Managing Directors. From these modest beginnings, Pavers Shoes has grown to be a UK leader in today’s comfort footwear industry, with over 140 stores nationwide.

Benefits

  • Staff Discount

    Generous Staff Discount Scheme – some of it can be shared with your family and friends!

  • Bonus

    Annual company profit and performance related discretionary bonus scheme

  • Flexible Working

    The majority of Head Office positions benefit from Hybrid/Flexible working options

  • Holiday Entitlement

    Holiday Entitlement that increases with service