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Supervisor

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LUSH Fresh Handmade Cosmetics - MENA

Dec 30

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Bath

AI generated summary

  • You must excel in customer service, manage your team with positivity, promote teamwork, and communicate effectively to create an unforgettable experience for customers and a supportive work environment.
  • You will lead the sales team, ensure a welcoming customer experience, maintain store appearance, drive sales, train staff, organize events, uphold safety standards, and foster personal development.

Requirements

  • Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience. Our stores are all about creating a haven of kindness, aiming to make our customers' days unforgettable. As a Supervisor, you play a vital role in bringing this to life.
  • Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team. As a Supervisor, you're the one balancing the business needs while keeping the team's spirits high and energised.
  • Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals. and fostering a supportive work environment through continuous team growth. Your role as a Supervisor is all about making teamwork feel like second nature.
  • Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores. As a Supervisor, keeping the communication flow open and respectful is the secret for success on the shop floor.

Responsibilities

  • Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
  • Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
  • Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
  • Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (like check-ins or shop floor competitions), and actively seeking opportunities to exceed goals.
  • Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.
  • Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
  • Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
  • Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
  • Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.

FAQs

What are the available hours for the Supervisor position?

The available hours for the Supervisor position are 16, 24, and 32 hours per week.

When is the application deadline for this position?

The application deadline for this position is midnight on December 1, 2025.

What is the expected start date for the Supervisor role?

The expected start date for the Supervisor role is March 2025.

What are the key responsibilities of a Supervisor?

Key responsibilities of a Supervisor include leading and motivating the sales team, engaging with customers, maintaining a clean shop floor, supporting the store manager in achieving sales targets, organizing in-store events, providing training and feedback to team members, and ensuring adherence to health and safety standards.

What skills are required for the Supervisor role?

Required skills for the Supervisor role include strong customer service skills, management skills, teamwork, and effective communication abilities.

What benefits does Lush offer for the Supervisor position?

Benefits for the Supervisor position include holiday allowance, a 50% discount on Lush products and spa treatments, a profit-based bonus, complimentary spa treatments, a pension scheme, paid day off for weekday birthdays, a cycle to work scheme, discounted rail and bus season tickets, an employee assistance program, 6 months’ full pay for parental leave, financial childcare support on return to work, and flexible working arrangements.

Is prior experience in retail necessary for this role?

While prior experience in retail can be beneficial, it is not explicitly stated as a requirement. Strong customer service and management skills are emphasized instead.

How does Lush promote diversity within the company?

Lush is committed to diversity by celebrating the unique perspectives and voices of all individuals, ensuring a workplace that represents the people of the world.

Will I be responsible for training new staff members?

Yes, as a Supervisor, you will be responsible for providing training, feedback, and development for team members, which includes recruiting and onboarding new staff.

What kind of support can I expect from management in this role?

You can expect management support through regular coaching, feedback, and opportunities for personal development, helping you enhance your skills and contribute ideas to improve the shop floor experience.

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LUSH Fresh Handmade Cosmetics - MENA

We're creating a cosmetics revolution to save the planet.

Manufacturing & Electronics
Industry
201-500
Employees
1995
Founded Year

Mission & Purpose

We believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We believe in buying ingredients only from companies that do not commission tests on animals and in testing our products on humans. We invent our own products and fragrances. We make them fresh by hand using little or no preservative or packaging, using only vegetarian ingredients, and tell you when they were made. We believe in happy people making happy soap, putting our faces on our products and making our mums proud. We believe in long candlelit baths, sharing showers, massage, filling the world with perfume and in the right to make mistakes, lose everything and start again. We believe our products are good value, that we should make a profit and that the customer is always right.