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Supervisor

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LUSH Fresh Handmade Cosmetics - MENA

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must love delivering exceptional customer service, effectively manage your team, promote positivity and teamwork, and communicate clearly with staff and management for success.
  • You will lead the sales team, enhance customer experiences, maintain store visuals, support sales targets, train staff, and ensure compliance and safety in daily operations.

Requirements

  • Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience. Our stores are all about creating a haven of kindness, aiming to make our customers' days unforgettable. As a Supervisor, you play a vital role in bringing this to life.
  • Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team. As a Supervisor, you're the one balancing the business needs while keeping the team's spirits high and energised.
  • Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals. and fostering a supportive work environment through continuous team growth. Your role as a Supervisor is all about making teamwork feel like second nature.
  • Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores. As a Supervisor, keeping the communication flow open and respectful is the secret for success on the shop floor.

Responsibilities

  • Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
  • Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
  • Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
  • Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (like check-ins or shop floor competitions), and actively seeking opportunities to exceed goals.
  • Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.
  • Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
  • Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
  • Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
  • Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.

FAQs

What are the primary responsibilities of a Supervisor at Lush?

The primary responsibilities include leading and motivating the sales team, engaging with customers to provide tailored product recommendations, maintaining a clean and visually appealing shop floor, supporting the store manager in achieving sales targets, organizing in-store events, providing training and development for team members, and ensuring health and safety standards are followed.

What skills are essential for a Supervisor position?

Essential skills include a love for delivering outstanding customer service, strong management skills, effective teamwork, and excellent communication abilities.

What is the expected work schedule for this role?

The hours available for this role will be x - x hours per week.

What kind of benefits can a Supervisor expect?

Benefits include holiday allowance, a 50% discount on Lush products and spa treatments, a profit-based bonus, complimentary spa treatment, pension scheme, paid day off for birthdays, cycle to work scheme, discounted rail and bus season tickets, an employee assistance programme, 6 months of full pay for parental leave (primary caregiver), financial childcare support on return to work, and flexible working options.

What philosophy does Lush adhere to in terms of employee treatment?

Lush believes in putting people first, committing to fair pay as an accredited Living Wage employer, and fighting against practices like animal testing.

How does Lush promote team development?

Lush promotes team development by providing regular coaching, feedback, and encouragement, fostering a collaborative environment, and supporting continuous learning opportunities for all employees.

Is there an opportunity for career progression within Lush?

Yes, Lush encourages personal development through training and coaching from management, as well as opportunities to connect with other leaders within the company.

When is the application deadline for the Supervisor position?

The application deadline is Day Date Month Year.

When does the interview process start?

The interview process is ongoing from Date Month Year.

What is the start date for the position?

The start date is From Date Month Year.

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LUSH Fresh Handmade Cosmetics - MENA

We're creating a cosmetics revolution to save the planet.

Manufacturing & Electronics
Industry
201-500
Employees
1995
Founded Year

Mission & Purpose

We believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We believe in buying ingredients only from companies that do not commission tests on animals and in testing our products on humans. We invent our own products and fragrances. We make them fresh by hand using little or no preservative or packaging, using only vegetarian ingredients, and tell you when they were made. We believe in happy people making happy soap, putting our faces on our products and making our mums proud. We believe in long candlelit baths, sharing showers, massage, filling the world with perfume and in the right to make mistakes, lose everything and start again. We believe our products are good value, that we should make a profit and that the customer is always right.