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LUSH Fresh Handmade Cosmetics - MENA

Yesterday

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • 12d left

AI generated summary

  • You should excel in customer service, possess strong management skills, foster teamwork, and maintain effective communication to inspire and support your team while achieving collective goals.
  • You will lead a sales team, engage customers, maintain store visuals, organize events, train staff, ensure operational smoothness, uphold safety standards, and pursue personal development.

Requirements

  • Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience. Our stores are all about creating a haven of kindness, aiming to make our customers' days unforgettable. As a Supervisor, you play a vital role in bringing this to life.
  • Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team. As a Supervisor, you're the one balancing the business needs while keeping the team's spirits high and energised.
  • Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals, and fostering a supportive work environment through continuous team growth. Your role as a Supervisor is all about making teamwork feel like second nature.
  • Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores. As a Supervisor, keeping the communication flow open and respectful is the secret for success on the shop floor.

Responsibilities

  • Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
  • Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
  • Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
  • Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (like check-ins or shop floor competitions), and actively seeking opportunities to exceed goals.
  • Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.
  • Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
  • Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
  • Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
  • Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.

FAQs

What are the working hours for the Supervisor position?

The Supervisor position offers 24 hours of work per week.

What is the application deadline for the Supervisor role?

The application deadline is 11:59pm on Thursday, 7th November 2024.

When will interviews take place for this position?

Interviews are scheduled for the 8th and 9th of November 2024.

What is the start date for the Supervisor role?

The start date is during the week of 11th November 2024, with specific dates to be confirmed.

What responsibilities will I have as a Supervisor?

As a Supervisor, you will lead and motivate the sales team, engage with customers, maintain a well-organized shop floor, support the store manager in sales targets, organize in-store events, provide training and feedback to team members, and ensure health and safety standards are followed.

Is prior management or supervisory experience required?

While prior management or supervisory experience is preferred, we value a genuine passion for customer service and teamwork, which can also demonstrate your potential for the role.

What benefits do Supervisors receive?

Benefits include holiday allowance, a 50% discount on Lush products and spa treatments, profit-based bonuses, complimentary spa treatments, pension scheme, a paid day off for your birthday, and flexible working options, among others.

What qualities are essential for succeeding as a Supervisor at Lush?

Essential qualities include a strong commitment to outstanding customer service, effective management and communication skills, teamwork, and a positive attitude that inspires and motivates your team.

Will I receive training as part of this role?

Yes, training and development opportunities will be provided to enhance your skills and support your growth as part of the team.

Do you have any initiatives related to diversity and inclusion?

Yes, we strive to celebrate diversity and bring together various perspectives to build a brand that represents people from around the world.

LUSH Fresh Handmade Cosmetics - MENA

We're creating a cosmetics revolution to save the planet.

Manufacturing & Electronics
Industry
201-500
Employees
1995
Founded Year

Mission & Purpose

We believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We believe in buying ingredients only from companies that do not commission tests on animals and in testing our products on humans. We invent our own products and fragrances. We make them fresh by hand using little or no preservative or packaging, using only vegetarian ingredients, and tell you when they were made. We believe in happy people making happy soap, putting our faces on our products and making our mums proud. We believe in long candlelit baths, sharing showers, massage, filling the world with perfume and in the right to make mistakes, lose everything and start again. We believe our products are good value, that we should make a profit and that the customer is always right.