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Supervisor - Dundrum

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Gym+Coffee

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Dublin
  • Quick Apply

AI generated summary

  • You must be available to work Monday to Sunday.
  • You will enhance customer satisfaction, maximize sales through upselling, maintain store conditions, manage stock, support the Store Manager, and empower your team for effective problem-solving.

Requirements

  • Candidate must be available Monday to Sunday.

Responsibilities

  • Be an ambassador for the brand
  • Ensure high levels of customer satisfaction through excellent sales service
  • Ascertain customers’ needs and wants
  • Meet individual, and store sales targets by maximising sales at every opportunity through the use of upselling, link-selling and add-on opportunities
  • Deal with customer inquiries and refunds professionally and effectively, converting refunds into sales opportunities where possible.
  • Have an awareness of store and company best sellers and use this knowledge to increase sales opportunities
  • Maintain outstanding store condition and visual merchandising standards
  • Providing customers with information on pricing and product availability.
  • Keep up to date with product information, new line launches, and company promotion
  • Actively participate in, and support all company incentives to increase sales.
  • Have an awareness of competitor activity and feedback any improvement suggestions or observations to the management team.
  • Assist with stock deliveries and stock management
  • Maintain a fully stocked shop floor
  • Maintain maximum stock availability through effective stock replenishment techniques.
  • Effectively maintain best practice within your stockroom to ensure that all stock is accurate regarding receipt of deliveries, and provide support with stock-take activities and processes when needed.
  • Ensure all stock is correctly merchandised and priced in accordance with visual merchandising directives.
  • Support the store Manager in the running of the store
  • Support the Store Manager to ensure all store banking and administration is reconciled each day in line with company procedures
  • Support the Store Manager/ Retail Director to ensure store operations are in line with brand expectations and company practice
  • Support and drive the business strategy through strong teamwork, both with immediate colleagues and in other areas of the business
  • Empower your team to demonstrate initiative, effective problem solving and to actively seek opportunities for development

FAQs

What is the main objective of the Supervisor role at Dundrum?

The main objective is to deliver a premium brand experience to every customer, improve sales performance, and maintain strong brand values while acting as a Gym+Coffee ambassador.

Are there specific availability requirements for this position?

Yes, candidates must be available to work Monday to Sunday.

What are the key responsibilities related to brand experience in this role?

Key responsibilities include being an ambassador for the brand, ensuring high levels of customer satisfaction, and meeting individual and store sales targets through upselling and effective customer service.

How does this role contribute to commercial awareness in the store?

The role involves maintaining knowledge of best sellers, keeping the store condition and visual merchandising standards high, and participating in company incentives to increase sales.

What stock management tasks are included in the Supervisor role?

Tasks include assisting with stock deliveries, maintaining a fully stocked shop floor, and ensuring all stock is correctly merchandised and priced according to visual merchandising directives.

How does the Supervisor support the Store Manager?

The Supervisor supports the Store Manager by assisting in running the store, reconciling daily banking and administration tasks, and ensuring store operations align with brand expectations.

What kind of team environment is promoted at Gym+Coffee?

Gym+Coffee promotes a collaborative and supportive team environment that empowers team members to demonstrate initiative and seek opportunities for development.

Is customer interaction a significant part of the Supervisor's responsibilities?

Yes, customer interaction is significant, as the Supervisor is expected to engage with customers, ascertain their needs, and handle inquiries and refunds professionally.

What is the company's approach to sustainability?

Gym+Coffee is committed to sustainability and is certified carbon neutral, prioritizing sustainable care and action as part of their core values.

What qualities does Gym+Coffee value in potential candidates?

Gym+Coffee values attitude, passion, energy, and a strong sense of community over age, gender, ethnicity, or geography.

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Gym+Coffee

Irish athleisure clothing for a community of people who Make Life Richer. Join us!

Retail & Consumer Goods
Industry
11-50
Employees
2017
Founded Year

Mission & Purpose

Gym+Coffee is an Irish owned, and Irish designed athleisure clothing company, founded in 2017. Our goal is to build a brand that inspires people to Make Life Richer and we’re focused on building a community around this passion. The name Gym+Coffee represents, what we feel, are the two most important things in life to make time for; exercising and socialising. We strive to be a brand that represents this movement, creates new opportunities for people to socialise and exercise, and encourages this lifestyle even further. We have designed our brand and our clothing around this lifestyle. Clothing that equally entices a hard workout and a sociable coffee afterwards, combining comfort & style together.