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Supervisor Guest Relation (m/w/d)

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Marriott International

13d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You should have experience in a similar role or hotel training, computer skills (ideally Opera), flexibility, composure under stress, and strong communication in German and English; additional languages are a plus.
  • You will ensure guest satisfaction, manage staff development, handle administrative tasks, and coordinate services while maintaining communication across departments.

Requirements

  • Sie haben Lust, sich jeden Tag weiterzuentwickeln, Neues zu lernen und Teil eines familiären und ambitionierten Teams zu sein.
  • Sie konnten bereits Erfahrung in einer ähnlichen Position finden und/oder verfügen über eine Hotelfachausbildung.
  • Computerkenntnisse, idealerweise Opera-Kenntnisse.
  • Flexibilität und Einsatzbereitschaft.
  • Sie behalten auch in stressigen Situationen einen kühlen Kopf.
  • Ihre kommunikative Art zeichnet Sie aus und Sie fühlen sich sowohl in der deutschen als auch englischen Sprache überaus wohl, jede weitere Fremdsprache ist von Vorteil.

Responsibilities

  • Vorbildlicher Gästekontakt und allgemeines Auftreten
  • Hervorragende Kenntnisse in Opera, GXP, GuestVoice, Marriott Global Source, MS Office, EMPOWER und OneNote
  • Detaillierte Kenntnis über das Kundenbindungsprogramm
  • Kommunikation und Zusammenarbeit mit allen Abteilungen des Hotels
  • Sicherstellung der höchstmöglichen Gästezufriedenheit
  • Unterstützung bei der Implementierung und Weiterentwicklung von Strategien zur Verbesserung der Gästezufriedenheit und Sicherheit im Hotel
  • Unterstützung bei der Weiterentwicklung von Mitarbeitern
  • Mentor- und Vorbildfunktion im Bereich Gastfreundschaft und Gästeservice mit starkem Fokus auf den Hauptgeschäftszeiten
  • Gewährleistung einer effizienten, hilfreichen und höflichen Auskunft für den Gast, Durchführung von Arrangements, Organisation von Serviceleistungen
  • Erledigung bzw. Überprüfung von administrativen Aufgaben
  • Dienstplangestaltung in Abwesenheit des Managers
  • Urlaubsplanung in Abwesenheit des Managers

FAQs

What are the primary responsibilities of the Supervisor Guest Relation position?

The primary responsibilities include maintaining exemplary guest contact, ensuring high guest satisfaction, collaborating with all hotel departments, supporting staff development, and managing administrative tasks.

What qualifications are needed for this role?

Candidates should have experience in a similar position or a hotel management education, strong computer skills (ideally with Opera), flexibility, and excellent communication skills in both German and English.

What kind of training and development opportunities are available?

The hotel offers a wide range of internal and external training programs, individual development plans, and excellent promotion opportunities, as well as transfer options to sister hotels.

Are there any specific software skills required for this position?

Yes, excellent knowledge of Opera, GXP, GuestVoice, Marriott Global Source, MS Office, EMPOWER, and OneNote is required.

What benefits do employees receive at Sheraton Frankfurt Airport Hotel?

Employees enjoy Christmas and vacation bonuses, discounted parking, travel cost subsidies, appreciation bonuses, employee referral programs, savings plans, discounted stays, and F&B discounts at over 8,500 Marriott hotels worldwide.

Is previous guest relations experience necessary for this role?

While previous experience in a similar position is preferred, strong candidates with a relevant hotel background are encouraged to apply.

How does the hotel support employee well-being?

The hotel provides various well-being and mental health offerings, healthy meal options in the employee restaurant, and opportunities for social engagement.

How should candidates apply for the Supervisor Guest Relation position?

Candidates can apply by submitting their application, after which they will receive a confirmation and feedback within 3 days.

Is language proficiency important for this job?

Yes, strong communication skills in German and English are essential, and knowledge of additional languages is advantageous.

Who can candidates contact if they have questions about the job?

Candidates can contact the HR team at hr.frankfurt@marriott.com or by phone at 0 69 69 77 – 12 97 for any inquiries.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.