FAQs
What is the primary role of the Supervisor, Operations at Western Union?
The primary role involves leading and supervising the Customer Experience and Root Cause Analysis team, focusing on operational excellence, enhancing service quality, and implementing improvement opportunities.
What qualifications are required for this position?
Candidates must have a Bachelor’s degree in Business Administration, Operations Management, or a related field, along with proven experience in a supervisory role, preferably in customer experience or operations.
Are there specific skills needed for this role?
Yes, strong analytical skills, proficiency in using analytics tools, excellent problem-solving and project management skills, and strong leadership abilities are essential.
How does Western Union approach diversity and inclusion?
Western Union is committed to providing an inclusive culture that celebrates unique backgrounds and perspectives, ensuring no discrimination based on race, color, national origin, religion, political affiliation, sex, sexual orientation, gender identity, age, disability, marital status, or veteran status.
What kind of benefits does Western Union offer for this role?
Employees will have access to health insurance options, accident and life insurance, paid sick leave, vacation leave, a performance incentive program, a unique incentive program, and HMO coverage with free unlimited dependents from day one.
What is the work environment like for the Supervisor role?
The position follows a hybrid work model, where employees are expected to work from the office a minimum of three days a week while having the flexibility to work from home.
Is there a mentorship component in this role?
Yes, the role includes managing and mentoring the team, providing guidance, support, and fostering a collaborative work environment.
What tools and techniques will be utilized in this position?
The role requires leveraging Speech to Text Analytics, Root Cause Analysis tools, and applying Lean and Agile techniques to improve customer experience and resolve complex problems.
What is the expected start date for applications?
The estimated job posting end date is January 16, 2025, and the application window will be updated if the deadline is extended or the role is filled.
How does Western Union support employee professional development?
Western Union supports employee development by providing access to best-in-class development platforms and opportunities to learn new skills and build a career.