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Supervisor, WFM

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  • Job
    Full-time
    Mid & Senior Level
  • Data
    Business, Operations & Strategy
  • Bangalore

Requirements

  • - Bachelor's degree in any stream.
  • - Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI).
  • - Strong analytical, organizational, and problem-solving skills.
  • - Excellent communication skills, both written and oral.
  • - Ability to work collaboratively in a team-oriented environment.
  • - Experience in project management methodologies - preferred.
  • - Able to deliver planning and scheduling for a business which has high variables.
  • - Knowledge of statistical analysis and data visualization techniques.
  • - Familiarity with databases and data warehousing concepts.

Responsibilities

  • - Develop and manage comprehensive management information systems and reporting frameworks.
  • - Analyze business data to identify trends and provide insights to management.
  • - Create and automate reports, dashboards, and performance metrics for various business units.
  • - Collaborate with cross-functional teams to gather and document reporting requirements.
  • - Assist in the design and implementation of data processing and visualization tools.
  • - Ensure data integrity and quality by coordinating with data governance practices.
  • - Conduct regular audits of data and reporting processes to ensure compliance and efficiency.
  • - Mentor and train junior staff on reporting and MIS-related tasks.

FAQs

What is the job title for this position?

The job title is Supervisor, Workforce Management (WFM).

Where is the job location?

The job is located in Bangalore, India at Millenium Towers - MT1.

What is the primary role of the Supervisor, WFM?

The primary role involves developing and managing comprehensive management information systems and reporting frameworks, analyzing business data, automating reports, and collaborating with cross-functional teams.

What qualifications are required for this position?

A Bachelor's degree in any stream is required for this position.

What key skills and knowledge are important for this role?

Important skills include proficiency in data analysis tools (Excel, SQL, Tableau, Power BI), strong analytical and problem-solving skills, excellent communication, and the ability to work collaboratively in a team.

Is there any specific experience preferred for this role?

Yes, experience in project management methodologies is preferred.

Will there be any training provided for new hires in this role?

Yes, the Supervisor is expected to mentor and train junior staff on reporting and MIS-related tasks.

What is the work schedule for this position?

The position is a full-time role.

Are there any specific data governance practices that need to be followed?

Yes, ensuring data integrity and quality by coordinating with data governance practices is part of the responsibilities of this role.

Does Concentrix require any fees from candidates during the recruitment process?

No, Concentrix does not ask for any recruitment, processing, or other fees in exchange for offer letters.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.