FAQs
What is the primary responsibility of a Support Analyst at Oracle Health?
The primary responsibility of a Support Analyst at Oracle Health is to assist patients in resolving issues related to their patient portals, utilizing both phone and electronic channels while delivering exceptional support and guidance on various technical and non-technical challenges.
What qualifications are required for the Support Analyst position?
The basic qualification requires at least 4 years of combined related work experience and a completed higher education, with a high school diploma as the minimum educational requirement. A bachelor's degree or equivalent relevant work experience is preferred.
What skills are essential for a Support Analyst in this role?
Essential skills for a Support Analyst include proficiency in operating systems, hardware, software, and networking. Strong communication skills, adept time management, and a proven track record of collaboration are also critical for success in this position.
What are some key tasks that a Support Analyst will perform?
Key tasks for a Support Analyst include providing timely guidance and resolution to patients, using the Knowledge Base for reference, creating product documentation, conducting testing, and addressing a wide range of patient concerns from product navigation to registration and account management.
Is prior experience with Oracle products necessary for the role?
While prior experience with Oracle products is beneficial, it is not mandatory. The organization welcomes candidates who are eager to learn and adapt quickly.
What is the pay range for the Support Analyst position?
The hiring range for the Support Analyst position is from $15.00 to $28.65 per hour, which translates to an annual salary range of $31,200 to $59,600, depending on experience and location.
What kind of benefits does Oracle offer to Support Analysts?
Oracle offers a comprehensive benefits package that includes medical, dental, and vision insurance, short and long-term disability coverage, life insurance, paid time off, a 401(k) savings plan with company match, paid parental leave, adoption assistance, an Employee Stock Purchase Plan, and various voluntary benefits.
What are the working hours for a Support Analyst at Oracle Health?
Support Analysts may be expected to work additional or irregular hours as needed and allowed by local regulations. Flexibility in working hours is required to meet the needs of the organization and patients.
How does Oracle ensure a diverse and inclusive work environment?
Oracle is committed to expanding its inclusive workforce by promoting diverse insights and perspectives and ensuring that everyone’s voice is heard. The company takes steps to include individuals with disabilities at all stages of the employment process.
What should I do if I require accessibility assistance during the application process?
If you require accessibility assistance or accommodation for a disability at any point during the application process, you can let Oracle know by calling +1 888 404 2494, option one.
Can I expect opportunities for growth in the Support Analyst role?
Yes, as you grow in this role, you will deepen your understanding of core technologies and applications, potentially becoming a trusted expert in specific product areas, which opens up opportunities for career advancement within the organization.