Logo of Huzzle

Home

Matches

Explore

Manage

Support Analyst

image

Oracle

1mo ago

  • Job
    Full-time
    Mid-level (3-4 years)
  • Orlando
    Remote

AI generated summary

  • You should have strong analytical skills, technical expertise, excellent communication abilities, and experience in customer support or troubleshooting software issues. Knowledge of Oracle products is a plus.
  • You will troubleshoot and resolve user issues, provide technical support, assist with system configurations, and collaborate with teams to improve service delivery and customer satisfaction.

Requirements

  • At least 4 years total combined related work experience and completed higher education
  • High School Diploma
  • Bachelor's degree or equivalent relevant work experience
  • Perform other responsibilities as assigned
  • Willing to work additional or irregular hours as needed and allowed by local regulations
  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

Responsibilities

  • - Assist patients with resolving issues related to their patient portals, utilizing both phone and electronic channels.
  • - Deliver exceptional support, meeting predefined goals.
  • - Use our Knowledge Base.
  • - Create product documentation.
  • - Use web resources.
  • - Conduct testing to efficiently address concerns.
  • - Provide timely guidance and resolution to patients across a spectrum of technical and non-technical challenges.
  • - Serve as the frontline liaison between patients and our clients, fostering positive experiences and ensuring satisfaction.
  • - Deepen understanding of our core technologies and applications, becoming a trusted expert in specific product areas.
  • - Work in accordance with corporate and organizational security policies and procedures.
  • - Understand personal role in safeguarding corporate and client assets.
  • - Take appropriate action to prevent and report any compromises of security within scope of position.
  • - Perform other responsibilities as assigned.
  • - Willing to work additional or irregular hours as needed and allowed by local regulations.

FAQs

What is the primary responsibility of a Support Analyst at Oracle Health?

The primary responsibility of a Support Analyst at Oracle Health is to assist patients in resolving issues related to their patient portals, utilizing both phone and electronic channels while delivering exceptional support and guidance on various technical and non-technical challenges.

What qualifications are required for the Support Analyst position?

The basic qualification requires at least 4 years of combined related work experience and a completed higher education, with a high school diploma as the minimum educational requirement. A bachelor's degree or equivalent relevant work experience is preferred.

What skills are essential for a Support Analyst in this role?

Essential skills for a Support Analyst include proficiency in operating systems, hardware, software, and networking. Strong communication skills, adept time management, and a proven track record of collaboration are also critical for success in this position.

What are some key tasks that a Support Analyst will perform?

Key tasks for a Support Analyst include providing timely guidance and resolution to patients, using the Knowledge Base for reference, creating product documentation, conducting testing, and addressing a wide range of patient concerns from product navigation to registration and account management.

Is prior experience with Oracle products necessary for the role?

While prior experience with Oracle products is beneficial, it is not mandatory. The organization welcomes candidates who are eager to learn and adapt quickly.

What is the pay range for the Support Analyst position?

The hiring range for the Support Analyst position is from $15.00 to $28.65 per hour, which translates to an annual salary range of $31,200 to $59,600, depending on experience and location.

What kind of benefits does Oracle offer to Support Analysts?

Oracle offers a comprehensive benefits package that includes medical, dental, and vision insurance, short and long-term disability coverage, life insurance, paid time off, a 401(k) savings plan with company match, paid parental leave, adoption assistance, an Employee Stock Purchase Plan, and various voluntary benefits.

What are the working hours for a Support Analyst at Oracle Health?

Support Analysts may be expected to work additional or irregular hours as needed and allowed by local regulations. Flexibility in working hours is required to meet the needs of the organization and patients.

How does Oracle ensure a diverse and inclusive work environment?

Oracle is committed to expanding its inclusive workforce by promoting diverse insights and perspectives and ensuring that everyone’s voice is heard. The company takes steps to include individuals with disabilities at all stages of the employment process.

What should I do if I require accessibility assistance during the application process?

If you require accessibility assistance or accommodation for a disability at any point during the application process, you can let Oracle know by calling +1 888 404 2494, option one.

Can I expect opportunities for growth in the Support Analyst role?

Yes, as you grow in this role, you will deepen your understanding of core technologies and applications, potentially becoming a trusted expert in specific product areas, which opens up opportunities for career advancement within the organization.

Oracle

Information Technology & Services

Technology
Industry
10,001+
Employees
1977
Founded Year

Mission & Purpose

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data. Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient. The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world. At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people developing innovative technologies that help people and companies tackle real-world problems head-on.