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Support Analyst

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Oracle

3mo ago

Applications are closed

  • Job
    Full-time
    Mid-level (3-4 years)
  • Orlando
    Remote

Requirements

  • At least 4 years total combined related work experience and completed higher education
  • High School Diploma
  • Bachelor's degree or equivalent relevant work experience
  • Willing to work additional or irregular hours as needed and allowed by local regulations
  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
  • Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates

Responsibilities

  • Perform other responsibilities as assigned
  • Willing to work additional or irregular hours as needed and allowed by local regulations
  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

FAQs

What is the primary role of a Support Analyst in Oracle Health Support?

The primary role of a Support Analyst involves assisting patients with issues related to their patient portals through both phone and electronic channels, delivering exceptional support, and addressing technical and non-technical challenges.

What qualifications are required for this Support Analyst position?

The basic qualifications include at least 4 years of combined related work experience and a high school diploma. A bachelor's degree or equivalent relevant work experience is preferred.

Is prior experience with Oracle products necessary for this position?

While prior experience with Oracle products is beneficial, it is not required. The company is looking for individuals who are eager to learn and adapt quickly.

What skills are essential for a Support Analyst in this role?

Essential skills include proficiency in operating systems, hardware, software, networking, and outstanding communication and time management skills. A proven track record of collaboration is also critical.

Will I need to work in a specific environment for this role?

This position can be performed either remotely or in a call center environment, allowing flexibility in where you work.

What type of support will I provide to patients?

You will provide timely guidance and resolution for issues related to product navigation, registration, and account management, addressing both technical and non-technical challenges.

Are there opportunities for growth in this role?

Yes, as you grow in this role, you will deepen your understanding of core technologies and applications, becoming a trusted expert in specific product areas.

What are the expectations regarding work hours?

Employees may be required to work additional or irregular hours as needed, according to local regulations.

What is the salary range for this position?

The salary range for this position is from $15.00 to $28.65 per hour, which translates to an annual salary of $31,200 to $59,600, depending on skills and experience.

What benefits does Oracle offer for this position?

Oracle offers a comprehensive benefits package that includes medical, dental, and vision insurance, disability insurance, 401(k) savings plan with company match, flexible vacation, paid time off, and several voluntary benefits.

How does Oracle promote diversity and inclusion in the workplace?

Oracle is committed to expanding its inclusive workforce and encourages diverse perspectives. The company values varied insights and backgrounds to inspire innovation.

What should I do if I need accommodation for a disability during the application process?

If you require accessibility assistance or accommodation during the employment process, you can contact Oracle by calling +1 888 404 2494, option one.

Are there any specific security protocols I need to follow while working?

Yes, you are expected to work in accordance with corporate and organizational security policies and procedures, safeguarding corporate and client assets, and reporting any security compromises.

Oracle

Information Technology & Services

Technology
Industry
10,001+
Employees
1977
Founded Year

Mission & Purpose

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data. Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient. The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world. At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people developing innovative technologies that help people and companies tackle real-world problems head-on.