FAQs
What is the job title for this position?
The job title is Support Analyst I.
What are the primary responsibilities of a Support Analyst I?
The primary responsibilities include handling support tickets, providing customer service, and documenting issues, with additional technical responsibilities as assigned.
What are the work shift hours for this position?
Work shifts will be arranged to provide coverage between 6 am and 8 pm Pacific time.
What educational qualifications are required for this position?
A Diploma or Bachelor's Degree is required.
How much work experience is needed to apply for this role?
2+ years of work experience in any field is required.
What skills are necessary for a Support Analyst I?
Essential skills include excellent verbal and written communication, a solid understanding of the troubleshooting process, the ability to prioritize and triage incoming requests, and a general familiarity with computers and modern operating systems.
Is prior IT or call center experience preferred for this role?
Yes, previous IT or call center experience is one of the preferred qualifications.
What type of company culture does BPM promote?
BPM promotes a culture that values innovation, opportunity, diversity, inclusivity, and flexibility, aiming to create a balanced lifestyle for its employees.
Are there opportunities for professional growth within the company?
Yes, BPM emphasizes internal promotions and offers a pathway for career advancement within the organization.
Do employees need to have experience with ticketing systems for this role?
Familiarity with ticketing systems is preferred but not strictly required.
Will training on new technologies be provided?
Yes, employees are encouraged to learn new technologies proactively and may train other staff members as well.
Is this position open to applicants from diverse backgrounds?
Yes, BPM is committed to equal employment opportunities and values diversity among its applicants.