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Supported Housing Officer

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Key Health

Aug 30

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Leeds

AI generated summary

  • You should have experience in social or supported housing, knowledge of welfare rights, familiarity with record-keeping, strong engagement skills, and flexibility to travel and adapt.
  • You will conduct pre-tenancy checks, support Housing Benefit applications, visit tenants, manage records, prevent eviction, and ensure properties are well-maintained.

Requirements

  • Experience in social housing, supported housing, client finance, or welfare rights (desirable)
  • Working knowledge of welfare rights and benefits system (desirable)
  • Familiarity with computerised records and accounts
  • Ability to engage effectively with service users and build strong working relationships
  • Willingness to travel nationally and work flexibly according to service needs.

Responsibilities

  • Key Responsibilities
  • Conduct pre-tenancy checks and sign up new occupants.
  • Support tenants with Housing Benefit applications and ensure timely submissions.
  • Monitor Housing Benefit claims to avoid arrears.
  • Visit new tenants to ensure their wellbeing and address any issues.
  • Maintain accurate records of tenancy agreements and accounts.
  • Support the administration of rent and other charges, liaising with tenants and staff.
  • Provide training and guidance on good housing management practices.
  • Work with tenants at risk of losing their tenancy to prevent eviction.
  • Take formal tenancy enforcement action when necessary.
  • Attend tenancy reviews and case management meetings.
  • Initiate legal action and represent Creative Support in court if required.
  • Manage voids and ensure properties are maintained to a high standard.

FAQs

What location is the Supported Housing Officer position based in?

The position is based at our Head Office in Stockport.

What type of organization is Creative Support?

Creative Support is a national not-for-profit organization providing person-centered services for individuals with various needs, including learning disabilities, mental health issues, physical disabilities, and substance misuse.

What are the key responsibilities of the Supported Housing Officer?

Key responsibilities include conducting pre-tenancy checks, supporting tenants with Housing Benefit applications, monitoring claims to prevent arrears, visiting new tenants for wellbeing checks, maintaining accurate tenancy records, providing training on housing management, working with at-risk tenants, attending meetings, and managing voids.

Is experience in social housing required for this role?

Experience in social housing, supported housing, client finance, or welfare rights is desirable but may not be strictly required.

Are there any travel requirements for this position?

Yes, there is a willingness to travel nationally, and the role may require flexibility according to service needs.

What benefits are offered to employees in this role?

Benefits include 25 days annual leave plus 8 statutory days, a £100 bonus upon successful completion of the probationary period, access to an Employee Assistance Service, discounted annual rail season ticket plans, a £100 retirement bonus, and provision of uniforms, mobile phones, and laptops where applicable.

Will I receive support for Housing Benefit applications?

Yes, part of your role will involve supporting tenants with their Housing Benefit applications to ensure timely submissions.

Is there a probationary period for this job?

Yes, there is a probationary period, and you'll receive a £100 bonus upon successful completion of it.

What kind of training will I provide in this role?

You will provide training and guidance on good housing management practices to scheme staff and other team members.

Will I need to take formal tenancy enforcement action?

Yes, you may need to take formal tenancy enforcement action when necessary to ensure compliance with tenancy agreements.

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Key Health

Finance
Industry
201-500
Employees
1996
Founded Year

Mission & Purpose

When life gets hard, we make it easier! Since 1996, Key Health, headquartered in Westlake Village, CA, has been the national leader in providing medical lien funding for patients and medical providers. We also offer nationwide support to healthcare providers on lien solutions, billing and medical legal software, and pharmacy cards to eliminate patient out-of-pocket costs. We have a great team delivering a great product! Our executive team brings diverse experience from industries spanning healthcare, insurance, legal and financial services. We also provide consumer legal funding services through Oasis Financial, which helps consumers move forward with their lives while awaiting legal settlements. Together, Oasis and Key Health work with more than 14,000 attorneys and maintain relationships with more than 10,000 physicians. Key Health and Oasis are backed by Parthenon Capital Partners, a $3.5 billion private equity firm with an outstanding track record investing in business services, financial services and healthcare. We are proud of the excellent service we provide to our customers and the culture of respect and support we have for each other. We provide a competitive reward structure including base pay, quarterly incentives and benefits including health, pharmacy, dental, vision, life, disability, 401(k) and paid time off.