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System Administrator

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Lincolnshire Partnership NHS Foundation Trust (LPFT NHS)

3mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • IT & Cybersecurity
    People, HR & Administration
  • Lincoln

AI generated summary

  • You should be a problem solver, adaptable, detail-oriented, with helpdesk or NHS systems experience preferred. Strong user support and administrative skills are essential.
  • You will manage user access, resolve system issues, support reporting, assist with training, log queries, oversee data migration, and help with administrative tasks and system testing.

Requirements

  • be a competent problem solver who enjoys helping others
  • be adaptable to changing demands
  • have high levels of attention to detail
  • Relevant experience in a helpdesk role or experience of NHS clinical systems would be advantageous however, full training will be provided to the right candidate.
  • Set up, amend and de-register users of the systems subject to appropriate access control, reset passwords and assists with maintaining system reference files to ensure details and information is accurate.
  • Process System Access Forms efficiently and effectively, ensuring that the workflow is updated in a timely manner.
  • Support users on how to undertake standard reports from Information Systems.
  • Resolving and logging system faults and errors
  • Provides first line telephone support for users, resolving and logging queries to System Supplier and LPFT internal helpdesk as appropriate
  • Maintaining high knowledge of administrative procedures and develop a specialist knowledge of Organisations Information Systems and feeding into updates of manuals and quick guides.
  • To support data migration activities in the event of the implementation of new information systems.
  • Monitor use of information systems by users and shadow and support users in initial stages of go-live.
  • To communicate to all system users any information in relation to Information System changes.
  • To provide support and administrative support to teams experiencing problems with Smartcard Access including Local Agent Role.
  • Assists with general administrative duties for the Systems Team
  • Supports the testing of System upgrades/changes on the Live/Test and Train databases
  • Maintains continuous development and mandatory training

Responsibilities

  • Set up, amend and de-register users of the systems subject to appropriate access control, reset passwords and assists with maintaining system reference files to ensure details and information is accurate.
  • Process System Access Forms efficiently and effectively, ensuring that the workflow is updated in a timely manner.
  • Support users on how to undertake standard reports from Information Systems.
  • Resolving and logging system faults and errors
  • Provides first line telephone support for users, resolving and logging queries to System Supplier and LPFT internal helpdesk as appropriate
  • Maintaining high knowledge of administrative procedures and develop a specialist knowledge of Organisations Information Systems and feeding into updates of manuals and quick guides.
  • To support data migration activities in the event of the implementation of new information systems.
  • Monitor use of information systems by users and shadow and support users in initial stages of go-live.
  • To communicate to all system users any information in relation to Information System changes.
  • To provide support and administrative support to teams experiencing problems with Smartcard Access including Local Agent Role.
  • Assists with general administrative duties for the Systems Team
  • Supports the testing of System upgrades/changes on the Live/Test and Train databases
  • Maintains continuous development and mandatory training

FAQs

What is the primary responsibility of the Systems Administrator at Lincolnshire Partnership Foundation Trust?

The primary responsibility is to support, develop, and maintain the trust’s business-critical clinical systems while providing helpdesk support to front line services.

Is prior experience necessary for this role?

Relevant experience in a helpdesk role or with NHS clinical systems would be advantageous, but full training will be provided to the right candidate.

What skills are essential for the ideal candidate?

The ideal candidate should be a competent problem solver, adaptable to changing demands, and demonstrate high levels of attention to detail.

Will I need to support users with system access?

Yes, the role includes setting up, amending, and de-registering users of the systems, as well as assisting with access control and password resets.

Who do I contact for further details or informal visits regarding this position?

You can contact Michelle Williams, Systems Manager, at michelle.williams7@nhs.net or call 07583 010389.

How does the Trust support its staff?

The Trust supports its staff through flexible working options, a wide range of training and promotion opportunities, and initiatives to celebrate diversity.

What kind of support will I provide users?

You will provide first line telephone support for users, assist with queries related to system faults, and guide users on generating standard reports from Information Systems.

Are there opportunities for continuous learning and development in this role?

Yes, the role includes maintaining continuous development and mandatory training to ensure staff are well-equipped for their tasks.

What are some of the administrative duties associated with this role?

Administrative duties include processing System Access Forms, assisting with system upgrades, logging system faults, and providing user support related to Smartcard Access.

How does the Trust rank in terms of staff morale?

Lincolnshire Partnership NHS Foundation Trust has been rated as the number one trust nationally for staff morale in the most recent National NHS Staff Survey.

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Lincolnshire Partnership NHS Foundation Trust (LPFT NHS)

Supporting people to live well in their communities.

Science & Healthcare
Industry
1001-5000
Employees
2002
Founded Year

Mission & Purpose

Lincolnshire Partnership NHS Foundation Trust provides mental health, learning disability, and community health services across Lincolnshire. Their mission is to deliver high-quality, patient-centered care to support mental well-being and manage complex needs. They aim to enhance the quality of life for individuals through integrated services, research, and continuous improvement, ensuring accessible and compassionate care for all patients.