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TAM - Oracle DBA

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Oracle

1mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    IT & Cybersecurity
  • Chennai

AI generated summary

  • You should develop long-term customer relationships, manage complex projects, mentor junior staff, ensure efficient service delivery, and engage in scope management and process improvement initiatives.
  • You will manage customer relationships, coordinate Oracle service delivery, handle incidents, and support contract renewals while ensuring effective communication and governance with stakeholders.

Requirements

  • Career Level - IC4
  • Develop and Manage the Oracle Customer Relationships by forming long term customer relationships with key customer contacts.
  • Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization.
  • Provides direction and mentoring to more junior team members.
  • Understand customer’s industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.
  • Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions.
  • Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business.
  • Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.
  • Identify and submit delivery leads for new opportunities and contract renewals.
  • Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution.
  • Establish and maintain a delivery governance model with the customer at the management and executive levels.
  • Perform scope and risk management.
  • Contribute to initiatives for Oracle delivery organizational process improvement and tool development.
  • Conduct periodic Service Account Planning and Account Reviews.

Responsibilities

  • Develop and Manage the Oracle Customer Relationships by forming long term customer relationships with key customer contacts. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization. Provides direction and mentoring to more junior team members. Understand customer’s industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.
  • Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions.
  • Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business.
  • Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.
  • Identify and submit delivery leads for new opportunities and contract renewals.
  • Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution.
  • Establish and maintain a delivery governance model with the customer at the management and executive levels.
  • Perform scope and risk management.
  • Contribute to initiatives for Oracle delivery organizational process improvement and tool development.
  • Conduct periodic Service Account Planning and Account Reviews.

FAQs

What are the main responsibilities of a TAM - Oracle DBA?

The main responsibilities include developing and managing Oracle customer relationships, coordinating delivery of Oracle services, handling major incidents, and establishing a delivery governance model with the customer, among others.

What is the required skill level for this position?

This position is classified as Career Level - IC4, which indicates an intermediate role requiring advanced technical and business skills in the area of specialization.

How does this role contribute to customer success?

The TAM is responsible for ensuring that customers receive maximum business value from their Oracle investments, achieving their desired outcomes while minimizing risks.

Are there opportunities for professional growth in this role?

Yes, the role involves mentoring junior team members and contributing to process improvements and tool development, which can enhance professional growth.

What types of services will the TAM manage?

The TAM may manage a variety of services including Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms, Databases (SaaS/PaaS/IaaS), and Security services.

Is collaboration with sales required in this role?

Yes, collaboration with sales, delivery teams, and customers is essential to identify appropriate solutions and deliver services effectively.

What is the approach taken for incident management?

The TAM serves as the point of contact for any major incidents and is responsible for managing customer communication and expectations until resolution.

How often are Service Account Planning and Account Reviews conducted?

Periodic Service Account Planning and Account Reviews are conducted to ensure alignment and address any potential issues proactively.

What is the focus of the TAM in terms of customer relationships?

The focus is on forming long-term relationships with key customer contacts and understanding their industry drivers, organizational structure, and critical success factors.

What kind of decision-making is expected from the TAM?

The position involves non-routine and complex decision-making, requiring the application of advanced technical/business skills relevant to the specialization in Oracle technology and services.

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Oracle

Information Technology & Services

Technology
Industry
10,001+
Employees
1977
Founded Year

Mission & Purpose

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data. Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient. The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world. At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people developing innovative technologies that help people and companies tackle real-world problems head-on.