Teaching, Learning and Student Experience Assistant (Information, Advice and Guidance/Student Support and Welfare))

The University of Manchester

16d ago

Job
Full-time
Entry & Junior Level
People, HR & Administration
Education & Teaching

AI generated summary

You will provide clerical support, enhance student experience, manage data, maintain records, assist with projects, and deliver excellent customer service while promoting diversity and inclusion.
You will provide administrative support for student services, deliver excellent customer service, manage data, assist with projects, and act as a contact for student support and wellbeing inquiries.

Requirements

To provide clerical and administrative support for key activities of the Information, Advice and Guidance/Student Support and Wellbeing teams
To deliver excellent service provision and support colleagues with continuous improvement, placing the student experience at the heart of what we do with support for a single Professional Services (PS) team working flexibly across organisational boundaries
To provide administrative support for Teaching and Learning and Student Administration team you are assigned to as directed by the Teaching, Learning and Student Experience Coordinator
To act as the first point of contact for teaching and learning, and student administration related activities depending on assignment and provide information, advice, and guidance on routine matters, knowing when to escalate to others as appropriate
To work flexibly as required across the University, supporting the delivery of University and local priorities, operating at all times as a single cross University team
To have awareness and active engagement with the need for diversity and inclusion in all that we do for example, when working with individuals who identify with a protected characteristic under the Equality Act, students who are under-represented in higher education as outlined in the University's widening participation strategy
To be responsible for your own data management, the student record, and data quality for all related areas of TLSE delivery
To generate bespoke correspondence, record replies and maintain accurate records as required
To assist in the production, amendment, and maintenance of documentation to support local processes
To place financial orders for the procurement of goods and services in accordance with financial regulations and procedures
To organise room bookings and catering requirements and provide support for meetings and committees as required, including meeting arrangements, preparation and distribution of paperwork, and taking minutes
To act in accordance with and promote University policies, procedures, and requirements at all times – in particular those relating to health and safety; equality, diversity and inclusion; and information governance
To support the development and implementation of relevant policies and procedures
To support the work of the team with appropriate management information, data, and analysis
To deliver excellent customer service
To play an active role on relevant groups and actively participate in communities of practice for particular areas of activity in order to share ideas
To undertake such other duties commensurate with the level of responsibility for the role, as directed by your line manager
To assist with the delivery of projects and activities
To play an active role in ensuring cohesion across School teams in support of fostering a student-centred culture in all aspects of the student journey including in relation to student record/student systems maintenance and all School based processes
To provide administrative support for the team for matters relating to student support and development as directed by the Student Service, Support and Development Coordinator
To act as the first point of contact for student support and wellbeing related matters and provide information, advice, and guidance on routine matters, knowing when to escalate to others as appropriate
To play an active role in ensuring cohesion across School teams in support of fostering a student-centred culture in all aspects of the student journey including in relation to student record/student systems maintenance and all School based processes

Responsibilities

To provide clerical and administrative support for key activities of the Information, Advice and Guidance/Student Support and Wellbeing teams
To deliver excellent service provision and support colleagues with continuous improvement, placing the student experience at the heart of what we do with support for a single Professional Services (PS) team working flexibly across organisational boundaries
To provide administrative support for Teaching and Learning and Student Administration team you are assigned to as directed by the Teaching, Learning and Student Experience Coordinator
To act as the first point of contact for teaching and learning, and student administration related activities depending on assignment and provide information, advice, and guidance on routine matters, knowing when to escalate to others as appropriate
To work flexibly as required across the University, supporting the delivery of University and local priorities, operating at all times as a single cross University team
To have awareness and active engagement with the need for diversity and inclusion in all that we do for example, when working with individuals who identify with a protected characteristic under the Equality Act, students who are under-represented in higher education as outlined in the University's widening participation strategy
To be responsible for your own data management, the student record, and data quality for all related areas of TLSE delivery
To generate bespoke correspondence, record replies and maintain accurate records as required
To assist in the production, amendment, and maintenance of documentation to support local processes
To place financial orders for the procurement of goods and services in accordance with financial regulations and procedures
To organise room bookings and catering requirements and provide support for meetings and committees as required, including meeting arrangements, preparation and distribution of paperwork, and taking minutes
To act in accordance with and promote University policies, procedures, and requirements at all times – in particular those relating to health and safety; equality, diversity and inclusion; and information governance
To support the development and implementation of relevant policies and procedures
To support the work of the team with appropriate management information, data, and analysis
To deliver excellent customer service
To play an active role on relevant groups and actively participate in communities of practice for particular areas of activity in order to share ideas
To undertake such other duties commensurate with the level of responsibility for the role, as directed by your line manager
To assist with the delivery of projects and activities
To play an active role in ensuring cohesion across School teams in support of fostering a student-centred culture in all aspects of the student journey including in relation to student record/student systems maintenance and all School based processes
To provide administrative support for the team for matters relating to student support and development as directed by the Student Service, Support and Development Coordinator
To act as the first point of contact for student support and wellbeing related matters and provide information, advice, and guidance on routine matters, knowing when to escalate to others as appropriate
To play an active role in ensuring cohesion across School teams in support of fostering a student-centred culture in all aspects of the student journey including in relation to student record/student systems maintenance and all School based processes

FAQs

What is the primary purpose of the Teaching, Learning and Student Experience Assistant role?

The primary purpose of the role is to provide clerical and administrative support for the Information, Advice and Guidance/Student Support and Wellbeing teams, ensuring excellent service provision and placing the student experience at the heart of all activities.

What will my main responsibilities be in this position?

Your main responsibilities will include providing administrative support for the Teaching and Learning and Student Administration team, acting as a first point of contact for inquiries, managing data quality, organizing meetings, and supporting the development of relevant policies and procedures.

Is previous experience in student support required for this role?

While previous experience in student support is advantageous, the role primarily requires strong administrative skills, excellent customer service abilities, and a commitment to diversity and inclusion.

Will I be expected to work with sensitive student information?

Yes, you will be responsible for managing student records and ensuring data quality, so working with sensitive information will be part of the role.

What type of training or support will I receive?

You will receive support from your line manager, as well as opportunities to participate in communities of practice and other professional development initiatives within the organization.

Are there opportunities for career advancement in this role?

Yes, there are opportunities for career advancement, particularly if you actively engage in continuous improvement practices and professional development.

What are the working hours for this position?

The specific working hours will be discussed during the application process; however, the role may require flexibility to meet the needs of the teams and students.

How can I apply for this position?

You can apply for this position by following the application process outlined on the university's job portal, as the vacancy will close for applications at midnight on the closing date.

What benefits can I expect from this job?

Benefits include a market-leading pension scheme, employee health and wellbeing services, generous annual leave, additional paid closure during Christmas, and local and national discounts at major retailers.

Who can I contact for further inquiries about the vacancy?

For inquiries about the vacancy, you can contact Daniel Shipman at Daniel.shipman@manchester.ac.uk. General inquiries can be directed to People.recruitment@manchester.ac.uk.

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The University of Manchester is part of the prestigious Russell Group of universities and highly respected across the globe as a centre of teaching excellence and research innovation and discovery. With 25 Nobel Prize winners among our current and former staff and students, we have a history of world firsts, with our impact ranging from splitting the atom to giving the world graphene. Our outstanding facilities and wide range of undergraduate, postgraduate and CPD courses make us one of the most popular universities with students in the UK and internationally. We’re proud to have the largest alumni community of any campus-based university in the UK, with more than 500,000 graduates in more than 190 countries around the world. Our purpose is to advance education, knowledge and wisdom for the good of society, putting our three core goals of research and discovery, teaching and learning, and social responsibility at the heart of everything we do.