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Team Administrator

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Pennine Care NHS Foundation Trust

3mo ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You must provide efficient admin support, manage referrals, maintain high standards, handle inquiries diplomatically, take minutes, and travel as needed, ensuring info security and adherence to policies.
  • You will provide administrative support, manage referrals, maintain data security, handle inquiries, take minutes, and perform clerical tasks while adhering to policies and promoting equality.

Requirements

  • To provide efficient and effective administration support to the Early Intervention Team.
  • To undertake the administration of all referrals received into the team and provide administrative support to the senior practitioners.
  • To ensure high standards are maintained at all times and that work is produced effectively and efficiently in accordance with the Trust’s policies and procedures.
  • To undertake the comprehensive administration of all referrals received into the team.
  • To ensure that all relevant referral information is recorded on PARIS and other relevant information systems and be responsible for the security of the information contained within these systems.
  • To collate all relevant available information to enable the effective triage of referrals received by the team.
  • To carry out general clerical duties including information gathering, dealing with internal and external post, filing, faxing and photocopying documents. Deal with incoming postal and electronic mail as well as telephone enquiries and give advice wherever possible, using own initiative.
  • To deal with difficult telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.
  • Effective minute taking to support reports within the team.
  • Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
  • Willing to carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies
  • Appointments to regulated and controlled activities require an enhanced DBS disclosure.

Responsibilities

  • To provide efficient and effective administration support to the Early Intervention Team.
  • To undertake the administration of all referrals received into the team and provide administrative support to the senior practitioners.
  • To ensure high standards are maintained at all times and that work is produced effectively and efficiently in accordance with the Trust’s policies and procedures.
  • To undertake the comprehensive administration of all referrals received into the team.
  • To ensure that all relevant referral information is recorded on PARIS and other relevant information systems and be responsible for the security of the information contained within these systems.
  • To collate all relevant available information to enable the effective triage of referrals received by the team.
  • To carry out general clerical duties including information gathering, dealing with internal and external post, filing, faxing and photocopying documents. Deal with incoming postal and electronic mail as well as telephone enquiries and give advice wherever possible, using own initiative.
  • To deal with difficult telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.
  • Effective minute taking to support reports within the team.
  • Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs.
  • Willing to carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies.

FAQs

What is the main role of a Team Administrator in the Early Intervention Team?

The main role is to provide efficient and effective administration support, including managing referrals and providing administrative support to senior practitioners.

What systems will I need to use for referral information?

You will need to record referral information on PARIS and other relevant information systems.

Are there any specific skills required for managing telephone enquiries?

Yes, you should be able to handle difficult telephone enquiries in a diplomatic and sensitive manner while providing advice when possible.

What types of clerical duties will I be responsible for?

You will be responsible for general clerical duties such as information gathering, filing, faxing, photocopying, and managing incoming postal and electronic mail.

Is it necessary to carry out duties in accordance with the Trust's Equal Opportunities and Diversity policies?

Yes, it is essential to carry out all duties in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies.

Is a DBS check required for this position?

Yes, appointments to regulated and controlled activities require an enhanced DBS disclosure.

Who can I contact for further details or informal visits about the position?

You can contact Nicola Innes, the Team Manager, via email at n.innes1@nhs.net or by telephone at 0161 253 7441.

Will I need to travel for this job?

Yes, you will need access to a means of mobility to travel across the Trust footprint in line with service needs.

What are the standards I need to maintain in my work?

You are expected to maintain high standards at all times and ensure that work is produced effectively and efficiently in accordance with the Trust’s policies and procedures.

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Pennine Care NHS Foundation Trust

We're proud to provide mental health, learning disability and autism services for people across Greater Manchester.

Science & Healthcare
Industry
1001-5000
Employees
2002
Founded Year

Mission & Purpose

We are the NHS and we need you There is a huge range of different roles available, and you could do anything from working on the maternity wards or supporting those with mental illness to becoming a chef or engineer – we can help you find the one that’s right for you. This is an exciting opportunity for you to join one of the best health services in the world. As part of our team, you’re guaranteed hands-on, world-class training and plenty of opportunities to thrive and progress through your career. And that’s not all. When you join us, you’re practically guaranteed a job for life. With so much room for growth and ongoing training, it’s a job like no other. There’s never been a better time to join us so apply today.