FAQs
What is the primary role of a Team Coach in the Mortgage Enforcement team?
The primary role of a Team Coach is to provide on-hand training and coaching to case handlers, ensuring that the quality of their work meets and exceeds agreed standards. This includes providing feedback, conducting monthly supervisions, and training new starters.
What types of training will the Team Coach be responsible for?
The Team Coach will be responsible for training new starters, developing and delivering new training packages, and conducting bite-size training sessions known as Buzz Sessions.
What skills are required for this position?
Key skills required for this position include attention to detail, the ability to work in a volume caseload environment, an understanding of learning and development needs, and the ability to communicate and implement process improvements effectively.
What experience is preferred for applicants?
Applicants should have experience working within a volume caseload environment and should possess an awareness of the commercial concerns of clients in relation to mortgage repossessions.
Where is the Team Coach position located?
The Team Coach position is located in Bristol, with the option to work in a hybrid format.
What benefits does TLT offer to its employees?
TLT offers competitive salaries with annual pay reviews, an extensive benefits scheme including 25 days holiday (increasing to 30 days based on length of service), and private medical insurance.
What is the company culture like at TLT?
TLT promotes an open and collaborative culture, encouraging employees to be their whole selves, have a voice, and contribute to the company’s success.
Does TLT have a commitment to diversity and inclusion?
Yes, TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified individuals, regardless of protected characteristics.
How can candidates request reasonable adjustments during the recruitment process?
Candidates can request reasonable adjustments by contacting the recruitment team at HR-Recruitment@TLTsolicitors.com if they need assistance or accommodations during the interview process.